Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.
Riješeno Arhivirano

Crash report generating on close

Firefox Troubleshooting
Breakin69 replied
Breakin69
Breakin69

Every time I close firefox, I get a crash report message. All add ons are disabled. Last 5 are as follows.

bp-36b9fae3-9b7b-4a26-973d-9a9ed2150407 4/6/2015 8:01 PM bp-7431c677-2b34-4d73-9852-50b272150407 4/6/2015 8:01 PM bp-69e4070d-ee9e-42a4-8c6c-8b3c92150407 4/6/2015 7:52 PM bp-ea2d6929-2ed9-495a-a79e-f49522150407 4/6/2015 7:31 PM bp-d8b550da-5052-45db-bc3b-20f002150407 4/6/2015 7:30 PM

Every time I close firefox, I get a crash report message. All add ons are disabled. Last 5 are as follows. bp-36b9fae3-9b7b-4a26-973d-9a9ed2150407 4/6/2015 8:01 PM bp-7431c677-2b34-4d73-9852-50b272150407 4/6/2015 8:01 PM bp-69e4070d-ee9e-42a4-8c6c-8b3c92150407 4/6/2015 7:52 PM bp-ea2d6929-2ed9-495a-a79e-f49522150407 4/6/2015 7:31 PM bp-d8b550da-5052-45db-bc3b-20f002150407 4/6/2015 7:30 PM

All Replies (2)

philipp
philipp
  • Moderator

Odabrano rješenje

hi Breakin69, probably that's an issue with hardware acceleration - please try updating your graphics driver or in case there is no new version available at the moment or this doesn't solve the issue, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Breakin69
Breakin69 Vlasnik pitanja

Thanks. I've been waiting for the graphics driver update to come out and I guess it took you suggesting it for it to finally come out. The problem is solved.