Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot recieve any mail on my desk top, but I can get mail on my Ipad.

  • 1 odgovor
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Toad-Hall

more options

I have not received any emails on my desktop since sometime on Friday 03/20/2015. I did download 72 messages on my Ipad this morning.

I have not received any emails on my desktop since sometime on Friday 03/20/2015. I did download 72 messages on my Ipad this morning.

All Replies (1)

more options

Did you perform or get an auto update?

If yes, perhaps your firewall/antivirus program needs to be reset to allow Thunderbird. Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow'. On one occassion, I have had to block, ok and then reset to Allow.

If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.