Some iCloud+ customers cannot sign up for a Mozilla VPN subscription or report bugs via Mozilla Connect
I'm unable to file this bug report by myself.
I wanted to sign up for a Mozilla VPN subscription to support the development of Firefox. The Mozilla website stated that I can only sign up for a Mozilla VPN subscription using a mobile device so I downloaded the Mozilla VPN iOS app from the App Store. I opened the app and an in-app Safari window taking me to a Mozilla account sign-in page popped up after a minute. The website stated "Oops, something went wrong. Please check your connection, disable any ad blockers, or try using a different browser". I didn't know what to do so I gave up and deleted the app.
A few weeks later, I re-downloaded the app and pressed the menu button on the top right of the in-app Safari window, then clicked on the three-dot button and "Show IP address" and was able to sign into my Mozilla account successfully after switching to my password manager app, which was Firefox.
However, I opted not to sign up for Mozilla VPN because Brave VPN was offering a similar service but with 10 simultaneous connections instead of just five and various vertically integrated services and subscriptions that Mozilla doesn't offer in Australia. I also wanted to share my subscriptions with my family without sharing my Mozilla account, which I used for Firefox browser sync. Separately, I was also unhappy that Mozilla VPN is a partnership between Mozilla and Mullvad since one of the two co-founders of the latter uses his wealth to fund 75% of a political party that refers to non-white immigrants as "parasites" and is actively advocating for their "comprehensive remigration". While I wanted to support Mozilla's mission, whatever impact Mozilla has pales in comparison to this.
I believe that the iCloud Private Relay IP address that I was using was blocked by the Mozilla accounts sign-in page and it is possible that most non-technical iCloud+ customers who face similar issues would choose not to sign up for a Mozilla VPN subscription via the Mozilla VPN app as a result. I don't know where to file this bug because the "File a bug report or feature request for Mozilla products" page doesn't seem to have an option for Mozilla VPN. I was also unable to submit this via Mozilla Connect as I had closed my previous Mozilla Connect account and it is showing me a 401 error whenever I try to sign in with my Mozilla account.
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(Summarizing the issue to just: …)
I believe that the iCloud Private Relay IP address that I was using was blocked by the Mozilla accounts sign-in page
Well, that's definitely plausible. iCloud private relay uses datacenter nodes that may appear similar to malicious traffic that most of Mozilla surfaces is protected from by web application firewall added in front of the deployments — and the login endpoints are not excluded.
While most of WKWebView in apps don't have access to the private relay, which is Safari–only, it's very likely that if enabled on the system it WOULD be used for a SFSafariViewController like the one used to authenticate. Tricky:/
I'm not sure if this is in the realm of github.com/mozilla/fxa/issues or some of the identity and access issue trackers — if you still have a paid plan attached to your account you can submit that in a ticket directly from within your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this intake form for a private ticket.
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