Thunderbird Community Forum

Hello,

I am still having problems with Thunderbird crashing on startup

I first asked about this issue on the 2nd September, here: https://support.mozilla.org/en-US/questions/1461731

I have been submitting Crash reports per business day except for the last couple.

Here are the Submitted Crash ID's, I have been submitting reports as the crashes happen. :

Crash ID: ⁨bp-3b69ccf2-e3c1-431c-bada-e4f2e0240902⁩ Crash ID: ⁨bp-4c4852b8-6599-40b5-97b1-943930240902⁩ Crash ID: ⁨bp-09a86b67-a698-4c2e-a98f-e89f70240903⁩ Crash ID: ⁨bp-526167eb-c915-47fc-8065-f0b140240902⁩ Crash ID: ⁨bp-8965165b-c579-415d-9cb3-cdd010240903⁩ Crash ID: ⁨bp-a8aaf596-7dfc-43b5-8526-e204d0240902⁩ Crash ID: ⁨bp-b45149f4-8bb8-44df-84e4-b78fe0240902⁩ Crash ID: ⁨bp-c284df19-7d63-469a-af6c-9ff6c0240903⁩

More available if needed

Notably, I have 2 computers each with Thunderbird, each accessing the same account. I have no problem on the other computer. I am using no addons on the crashing computer. I have uninstalled and reinstalled the latest version, computer restarts - still crashing. I have checked my RAM. 16GB on board - Basic Graphics Processing - Intel Iris XE.

Any assistance would be appreciated.

Best

Hello,

Thunderbird keeps crashing. That is about all that I can tell you. It started this morning (/when I got to work I fist noticed it). I have not used any add ons. I have been submitting crash reports. Crash data avaiable on request. I uninstalled and re installed, same result; crashes immediately on start up.

Please assist.

Thank you

Toll

Have just had an issue with an email coming in from a support person at the Uni helpdesk. The inbox (see below left) shows the correct name and email address, but the content is quite different.

When I checked the mail using Outlook, the correct file content was shown (see below right).

I have tried compacting the Inbox folder within TB [128.2.0esr (64-bit)], but no change. I am running Win 11 (64-bit) 23H2 with the latest cumulative update (KB5043076) installed 5 days ago.

Any suggestions gratefully received!

Bill

My Thunderbird recently updated itself to 128.2.0esr (32-bit). Right after that, my Gmail account in Thunderbird started a process of downloading messages into the Important Mail folder or All Mail and other folders. Thousands of them. It creeps along pausing occasionally, freezing my mail app, and can't do anything until it does whatever, then continues for a minute or two normally before freezing up again. It's possible most of the time to do something while it's downloading-- it halts then catches up and halts again in only a few seconds. Almost impossible to compose a message or read messages while it's downloading. Sometimes, if you click on something when it halts, it says "Thunderbird not responding" turns faded and crashes or have to go into task manager and end the process to get out of it. Right now, my mail is downloading with a total Important Mail quantity of (it reports now) 5787 messages. That quantity changes each time. I've left the mailer open just sitting there hoping it might finish whatever it needs to do, and then I can go about business without the freezing. But then it starts downloading mail again. Now it's switched over and doing it in All Mail-- 20,000 of those, and flipping between Sent Mail and then back to Important... The only workaround I've found is when it starts that activity, close the mailer and reopen it and then I have at least a few minutes to read or compose mail before it starts up and bollixes activity, and I have to close down and reopen to continue. I can find NO setting to adjust or turn this "feature" off. I have to go use the actual Gmail in a browser, which I hate, to get anything done. I've used Thunderbird since it first came out, even back to when it was Netscape mail before going independent as Mozilla and prefer to use it but can't with this downloading madness.

Go through process to add a Comcast/Xfinity email account. Everything looks right; choosing continue takes me to Xfinity logon page. With proper username ( and third party app allowed in Comcast settings). it then shows the "Let's Go" button. Clicking that results in an ACCESS DENIED/permission issue to the server. Using another browser (including FF) lets me log in fine. Spent 2 hours with Xfinity support who claimed to have made some account adjustments that ultimately did nothing. Would like to be able to add Xfinity account to Thunderbird ( I do have latest version). Thoughts and advice appreciated.

I've just changed hosting company, up dated the settings and it all works, but I guess it has synced with the new server, and deleted all the old emails which obviously are not on the new server. Fortunately I started with an email that doesn't matter (and I did do a backup beforehand), but I have a lot more to do, some I can't lose the old messages.

I don't want to set up a new mail for every one

Thanks

Please advise how I can get get the correct IMAP server address. I need it for Google Data Migration .

I am migrating .mbox file to my new google workspace

I have tried entering server name under server settings(imap.gmail.com) but unfortunately that does not seem to work.

I get an empty oauth window as outlined in Cannot login to outlook account (empty oauth window) - https://support.mozilla.org/en-US/questions/1443825. I have ensured that all the requirements as per Microsoft OAuth Authentication and Thunderbird in 2024 (https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202) but still get the empty login window (see screenshot). Where do I go from here?

Lost unread emails in INBOX - did not delete; not in Trash or Junk. Have a backup per "Import/ExportTools NG". When I open the backup "folder" via WIN Explorer, don't see any InBox "folder", etc. and "folder" tree structure does not resemble my T-Bird Folders and Subfolders. Can I just restore the inbox, without having to restore everything in the backup?? Thank you. Greg

I'm down to the last few days before Outlook will not be usable on Thunderbird unless I jump through some hoops.

I've seen posts about deleting the Outlook account, then reinstalling it in Thunderbird and Thunderbird will create the necessary security steps to make it usable again. This seems to be the method that works rather than just going into the settings and changing the necessary security settings.

MY QUESTION IS: I have lots of emails (sent and received from past months and years) that I keep in folders within Thunderbird.

How can I keep those folders/emails in the format I have if it's necessary to delete the account on Thunderbird then reestablish it? My understanding is that deleting it in Thunderbird will also delete all local folders and email saved within that account.

Thanks B

Hello, I have experienced an error when I click on the inbox of my domain email address. My email *******@meditationwithjason.com sends and receives mail though Thunderbird with no issues yet I get an error when clicking on the inbox. I attached a screenshot of the notification. Hopefully it's just a small issue I can fix on my own. Any help would be greatly appreciated.

Thanks,

Jason

After silent update to Windows (11) version 128.2.0esr of Thunderbird all account information was lost. After I entered all credentials again Thunderbird confirmed that account data is correct and showed absolutely empty email folders. I tried to import from existing profile ( which I suppose update procedure should do automatically) but this did not change the result. The mail access method I use is IMAP. I can verifty that my emails are present on server via web interface.

This is extremely frustrating

I run Thunderbird on a PC, and, to free up space on Drive C:, I have moved the contents of the folder Thunderbird in Appdata to Drive D:. I then changed my Server Settings, in Thunderbird, from C: to D:, and note that any new mail is indeed now appearing there along with those already transferred. This move could save me a valuable 6 gig of space, and more in the future, however, I am unable to remove that original Thunderbird folder entirely, notably I am unable to remove the contents of the Profiles folder, as it is still linked to the application. Notably with cookies.sqlite, cookies.sqlite-shm, store.json, mozlz4, aborted-session-ping and many others, which I note some have continued to be updated. I have been unable to find any other settings in Thunderbird referring to Drive C:, other than those in Server Settings.

I could presume that if I installed another version of Thunderbird on Drive D: and maybe moved those existing contents of the Thunderbird folder on C: onto Drive D:, and made those numerous settings changes to the App it could work. But I ask is there an easier way to complete this move? How can I complete this transition of Thunderbird from Drive C: to Drive D:?

For security reasons my computer has had to be re formated. When I have reinstalled Thunderbird I have got all sent emails going back 5 years, deleted emails from the begining of this month and some, but not all, inbox emails from this week. As all my sent emails are listed is it possible to recover my received emails over the same time period.

For several days now, every Email I receive on Thunderbird (on my desktop computer) with an attachment has had the attachment replaced with a twelve year old photo of mine. How do I stop this from happening so I can receive new attachments?

Also, When I view Emails on my iPhone, this also happens.

Thanks, DAN

Microsoft are again complaining about normal password login.

Today I have updated to Version 128.2.0esr (64-bit)

I have set outgoing server to StartTLS and OAuth2 and it is fine.

When i set OAuth2 in server settings and try to retrieve mail i get "Host contacted, sending login............" and it sticks at that point with no error messages from Thunderbird or Microsoft.

If i revert to "Normal Password" it is fine.

When microsoft first complained i turned on two step authorisation and the used their option (cannot remember what it was called now) to create a login password/key for thunderbird so that it would still work for "Normal Password" setting

How do we get round Microsoft's obstacles???>

Dave

Hi, I updated Ubuntu and after update almost all my emails and my catalogues settings are gone. I only see a few mails received over the past 2 weeks before an update, and a few from a few weeks after I bought my PC and set up Thunderbird.

During the update I was asked: "Do you want to reset your setting to default?" and some second question and I responded "Yes" twice.

Everything apart from mails from Thunderbird stayed with no changes. Do you have any idea how to try to get my mails back? I'm happy to share all data you need to answer my question. Thank you in advance!

As originally asked at [Mozilla's Discourse instance](https://discourse.mozilla.org/t/how-to-allow-thunderbird-to-render-columns-outside-the-viewbox/135399?u=rokejulianlockhart):

> When unmaximised, it’s certainly capable of this: > > >  > > However, when maximised, it loses this ability: > > >  > > …but it doesn’t matter much anyway, because the subject column is so compressed and impossible to uncompress: > > > > > Consequently, how do I permit the columns to render outside the viewport, like I can in KDE’s Dolphin file manager (as an example): > > > 

I have just upgraded xubuntu to 24.04, and am now missing all folders. Messages are available on searching, so all is not lost. Can send and receive OK. I suspect "snap". Looking at my file map, I see that I have Tbird and snap at the same level, and also "Thunderbird_backup_profile.zip".

A user with snap-related problems on here was advised thus:

"UDP: Remove thunderbird in snap. Install over apt. All works perfect. DO NOT USE install thunderbird in snap!"

OK, so what can I do now, please?

Roy