UNABLE TO SEND AND RECEIVE EMAILS FROM FREE-ONLINE (PLUSNET SERVER)
1. Was able to receive emails sent to my address xxxxxx@xxxxxxx.free-online.co.uk, but unable to SEND my replies. Was getting this notification: 'Send message error. Send… (read more)
1. Was able to receive emails sent to my address xxxxxx@xxxxxxx.free-online.co.uk, but unable to SEND my replies. Was getting this notification: 'Send message error. Sending of message failed. An error occurred while sending mail. The mail server responded: Unknown sender. Please verify that your email address is correct in your account settings and try again, OK' (see attached). 2. Checked all settings, all correct as used to be before the problem started. 3. At some stage, I tried changing the password in Settings > Privacy & Security > Passwords > Saved passwords > Saved logins to see if that helped. It didn't. 4. This time I also failed to receive emails in my INBOX (except for the Mozilla new sign-in email) and got this other notification: ' Login to account "xxxxxx@xxxxxxx.free-online.co.uk" failed. Login to server mail.free-online.net with Username xxxxxxx failed. Enter new password/Cancel/Retry'. 5. I tried Cancel and Retry (several times) but was still getting the same notif. (see attached). 6. I removed the free-online Server from the Saved logins (Provider: smtp://relay.free-online.net, User: xxxxxxx) with the intention of restoring it with a new password - but found I couldn't restore the free-online server. So I decided the best thing to do was to restore the password as it was before and to ask for help here. I will have to check on the webmail until the problem is resolved.
NB1. Free-online is a sub section of Plusnet. NB2. Last year I received an email from Greenby saying something about maybe taking over from Plusnet and that I would be notified if and when I had to do anything. I have not received any such instructions so left things as they were. Many thanks for your help from a not-very-techy so stressed old lady.