Firefox Community Forum

Hello! Thank you for taking the request!

My firefox browser crashes repeatedly at startup, only showing the crash report window instead of opening the browser. When starting the browser using troubleshoot mode, it crashes too, showing the same result. After uninstalling and re-enstalling the latest version, the exact same problem continues.

I've scanned for viruses and checked the computer RAM and neither seems to be the problem.

The latest submitted crash report ID is bp-0917ab7e-e656-42ff-aa92-40b8c0251112⁩

I'm really grateful for your help, and looking forward to your reply!

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This is the message that pops up when I try to open Firefox: [Window Title] C:\Users\Kurt\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Firefox.lnk

[Content] Windows cannot find 'C:\Users\Kurt\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Firefox.lnk'. Make sure you typed the name correctly, and then try again.

[OK]

I have looked over this computer high and low for any profile files in every way recommended on this website. I can't find it, regardless of what I put into terminal or what settings I change. This was a problem before the update to tahoe too.

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Hello,

Recently, (past month or so) I have had difficulty opening Firefox on my PC. Found suggestion of renaming the .exe which did work, but now it will not open AT ALL. Uninstalled, and re-installed. nothing. Renamed .exe. Nothing. It will OPEN as admin, but cannot access any settings or browse. I am at a loss, and really do not want to go back to Chrome.

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Thank you!

-Tim

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I found this post: https://www.reddit.com/r/firefox/comments/1fi4p94/firefox_freezing_on_start_on_macos/ which mentions an incompatibility with Firefox and Adobe Creative Cloud. Sure enough, when I quit Creative Cloud Firefox starts successfully.

Anyone have any ideas of what's causing this?