Firefox Community Forum

Hello!

I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It does, however, still work with Instagram.) Having checked all of the settings (which I had/have not changed), I uninstalled it today and then re-installed it. This hasn't helped. With YouTube, the Downloader icon (pinned to toolbar) simply remains grey and does not show any videos when opened. I am using the latest, fully updated version of Firefox with Windows 10.

Can anyone help, please?

Many thanks,

Stuart.

I’m currently facing a very frustrating issue with Firefox. I have been using Firefox for many years, and it is my favorite and most comfortable web browser for my day-to-day work. I rely on it heavily as all my bookmarks and other important details are saved there.

However, over the past few weeks, Firefox has been crashing more than 10 times a day. I have already tried all the troubleshooting steps available in the forums and through AI support, but none of them have resolved the issue. I also tried installing and using the Firefox Beta version, but the problem still persists.

In our environment, other users and devices are not experiencing this issue, so it does not appear to be related to internal firewall or antivirus restrictions.

Could you please help me troubleshoot this issue? I am attaching the error screen that appears after the crash along with the crash report for you

Would it be possible to extend the "Delete cookies and site data when Firefox is closed" to not delete cookies from any domain stored in a bookmark? (I don't want to delete those as I'll get logged out/lose my preferences etc)

My bookmarks toolbar shows but it is blank. I had 60+ bookmarks on it. Why did Firefox trash my bookmarks?

Why did Firefox force me to create a new profile? I can get to my old profile, but the bookmarks toolbar is blank. The bookmarks showed for a while, then the toolbar went blank. What gives?

I have had all kinds of problems with Firefox the past several years, and I am about ready to can Firefox and go with Edge and Chrome. In my opinion, Firefox is a piece of crap, and I am fed up with it. I already have Edge and Chrome, but mostly use them as a backup when Firefox doesn't work right.

Is there any hope Firefox will get better, or should I jump ship with the other rats fleeing this despicable piece of junk? I have been hanging onto Firefox, because I am familiar with it and used to like it, and have used it for over a decade. But my patience is growing thinner.

Hi there,

I'm having a strange issue with a website I use for crypto trading. On Firefox the page layout looks broken and some sections overlap or don't load correctly.

The site is paribu.com https://www.paribu.com . When I open the same page in Chrome everything looks normal and the layout loads properly.

I tried refreshing and disabling a few extensions but the issue still happens in Firefox. Has anyone experienced something similar or knows what might cause this?

Thanks.

I use an online retailer to buy birthday cards and gifts - Moonpig.com. Whenever I choose Paypal as my payment option, it logs me directly into my Paypal account without me entering any details. I have several Paypal accounts and want to choose which one to use. I have no saved payment details on Moonpig's site and having checked, they say that somehow my browser is logging me in automatically. That's Firefox and I want it to stop.

I have no issues with Firefox storing log-in details but I should be able to choose which Paypal account I want to use.

Any thoughts please? UF

I see this popping up, however my system is running on Windows 11, NOT 10. "Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article."

There are times when i am using Firefox that my PC will randomly disconnect from the internet. Sometimes it will reconnect on its own after I close Firefox. Other times I either have to restart my PC or go into Network & Internet settings and connect to my network. I am still running Window 10, free updates. Does anyone know what is causing this? It does not happen with any other browsers.

My bookmarks changed on the URL's in over 30 different bookmarks, but the names of the bookmarks stayed the same. I lost a lot of very personal information. What did Firefox do? Not sure when this happened, since I've not used bookmarks for a while.