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why can't i change my password

Why can't I change my password and/or the way I sign in? This has caused me a lot of trouble and if it isn't changed I will discontinue using Firefox do to privacy issues… (read more)

Why can't I change my password and/or the way I sign in? This has caused me a lot of trouble and if it isn't changed I will discontinue using Firefox do to privacy issues.

Asked by S Hinson 6 days ago

my password for [edited from public] @ordwaydesign.com was changed

Without the correct password, I cannot sign in. However, I want to use Firefox on Windows 11. When I searched with a 6-digit number, I was not specific enough and my got … (read more)

Without the correct password, I cannot sign in. However, I want to use Firefox on Windows 11. When I searched with a 6-digit number, I was not specific enough and my got the wrong? Firefox account. Walk me through this please.

Asked by Barbara Ordway 2 weeks ago

Last reply by James 2 weeks ago

  • Locked

Codes being emailed to [email 1 removed] not arriving

Hi I have tried multiple times today to change my password to a more secure one. I do not receive the emails with the code to continue - have checked junk, spam etc. I ha… (read more)

Hi

I have tried multiple times today to change my password to a more secure one.

I do not receive the emails with the code to continue - have checked junk, spam etc.

I have another email address you can use: [email 2 removed] or [email 3 removed] Please help

Asked by SuMo Bot 4 weeks ago

Last reply by Denys 3 weeks ago

  • Locked

Re: Invalid account recovery key

Dear Mozilla Firefox. I have tried so many times to reset my Mozilla Firefox account password to no avail, using my Account Recovery Key, which I stored in LibreOffice Dr… (read more)

Dear Mozilla Firefox.

I have tried so many times to reset my Mozilla Firefox account password to no avail, using my Account Recovery Key, which I stored in LibreOffice Draw on my computer. The so many times that I tried, the error that comes up is: "Invalid account recovery Key", no matter how many codes are sent for me to rest my password. Please, rectify the problem as to why a correctly stored 32 characters Account Recovery Key is not working for me to reset my password. Regards

  • DR CLEMENT AKATENG MD*

Uploaded images to add are not accepted.

Asked by DR CLEMENT AKATENG MD 4 weeks ago

Last reply by Denys 4 weeks ago

Firefox recovery key no good

The recovery key for Firefox I saved a year ago won't work today. The Mozilla record of my secondary email address is corrupted and won't display, but when I try to add i… (read more)

The recovery key for Firefox I saved a year ago won't work today. The Mozilla record of my secondary email address is corrupted and won't display, but when I try to add it the error is that the email address already exists. But it doesn't exist anywhere in the online account record data available to me! I need to enter new email addresses for both my primary and secondary firefox accounts. I'm almost 85 and feel resentful regarding the befuddlement of self service tech support that wastes so many hours on uncertain guessing about tech stuff I don't understand or know where to turn for resolution.

Asked by Kaleopono 1 month ago

Last reply by Paul 1 month ago