Showing questions tagged:

Disable Two Step Verivication

I didn't save the code properly on my first attempt to save the verification code so I have to start over. How do I disable the first one? I'm on a Mac Book and a iPhone… (read more)

I didn't save the code properly on my first attempt to save the verification code so I have to start over. How do I disable the first one? I'm on a Mac Book and a iPhone 16

Archived 1 120

Error when using my recovery key now it won't give me the opyion too enter it

I was resetting my password entered my email code recovery key it didn't ask for my authenticator got an error invalid token then after retrying it asked for email and au… (read more)

I was resetting my password entered my email code recovery key it didn't ask for my authenticator got an error invalid token then after retrying it asked for email and authenticator but not the recovery key the account now says I have no key

Locked Archived 1 380

Import tabs from old laptop

How can I transfer open tabs from my old computer to my new one? Syncing is enabled, and the sync tabs checkbox is checked, but the tabs aren't syncing on the new device.… (read more)

How can I transfer open tabs from my old computer to my new one? Syncing is enabled, and the sync tabs checkbox is checked, but the tabs aren't syncing on the new device. I also couldn't find any separate function to load tabs.

Archived 1 240

unwanted popups

In a Firefox window, the left-most pane shows Homepage on top followed by a list of recent open websites. In my current window for example, below the home page heading I … (read more)

In a Firefox window, the left-most pane shows Homepage on top followed by a list of recent open websites. In my current window for example, below the home page heading I have Log in/Sign up/Mozilla Support then Get Support| Mozilla Support followed by +New Tab. There is nothing special about the particular configuration. I mention the exact configuration for orientation. My problem, for the example I am describing, is the existence of a popup that is in a separate bubble window that states Get Support|Mozilla Support on the first line and support.mozilla.org in the second. Popups like this one always appear. They are driving me crazy because they persist when some new window is moved over the Firefox window. That is, they always come to the front of a stack of windows. They often cover some clickable list in another application. I'm working with the latest MAC OS on a Macbook Pro. I have tried the usual advice to turn off popups in the FireFox settings. This toggle has no effect on these popup windows. Is there a way to turn them off!

Archived 1 140

performance problems while streaming since the last update (144.0.2)

since the uptate to version 144.0.2 I have two problems. the first one is async streaming on platforms eg. youtube or netflix. The videos take a very long time to load. E… (read more)

since the uptate to version 144.0.2 I have two problems. the first one is async streaming on platforms eg. youtube or netflix. The videos take a very long time to load. Even if a video has already preloaded and I skip to that area, the video takes an extremely long time to load again. The 2nd problem i have in livestreams eg. live-TV or twitch. The loading time is very long. It is so long that many livestreams are doesn't even able to start. So, it is no longer possible for me to watch livestreams on Firefox. what i've done to fix it: - I deactivated all Add-on's and deleted all browser Data - I made a new profile and deleted the old ones - I reinstalled Firefox

Nothing worked. so pls can you help me that I can use Firefox normally as usual? (sorry for my bad english, I'm from Germany)

Solved Archived 3 860

Overworking Firefox

Hello I am having major problems with Firefox at the moment and have done for a while. I curently have four pages open but as you can see from the attached screen shot o… (read more)

Hello I am having major problems with Firefox at the moment and have done for a while. I curently have four pages open but as you can see from the attached screen shot of my Task Manager, there are 14 Firefox processes. The usage is OTT on memory and everything else. Could you tell me why this is happening? Currently it is running in Troubleshooting mode but that is not doing anything to improve the problem. It has been known to shut my computer down, as it gets too hot. I run on Windows 10 and Bitdefender is my security. All help is gratefully received. Thanks Lisa

Archived 3 70

CORS-Preflight request fails on mTLS-secured connection

Hey, I am currently working on an application where I want to upload files to a server using mtls via a webapp. The upload goes to another url and server than the one wh… (read more)

Hey, I am currently working on an application where I want to upload files to a server using mtls via a webapp. The upload goes to another url and server than the one where the webapp is served from. If I test the file uploading without mTLS, it succeeds, and with mTLS enabled it also works in chromium, but in Firefox I get the following error: "Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at <url> (Reason: CORS request did not succeed). Status code: (null)." on the `OPTIONS` request before the `PUT` is done. The client and the server both have a certificate from a custom CA, which I imported into firefox, along with the private key. Does someone know what the issue here might be? I am suspecting that there is some problem with firefox loading the user certificate on the preflight request?

Archived 1 100

Firefox keeps freezing/crashing after a few minutes of usage.

26200.6899 - Windows 11 pro OS version 144.0.2 (64-bit) - Firefox version After a few minutes of usage, firefox keeps freezing and crashing. Very frustrating. Seems to h… (read more)

26200.6899 - Windows 11 pro OS version 144.0.2 (64-bit) - Firefox version


After a few minutes of usage, firefox keeps freezing and crashing. Very frustrating. Seems to have started happening after recent OS upgrade.

Archived 2 289

Firefox Issues With Outlook Login

Hello Support Team, Since updating to the newest Firefox instance, anytime I try to login to my Hotmail/Outlook account I get the following error: "You've tried to sign i… (read more)

Hello Support Team,

Since updating to the newest Firefox instance, anytime I try to login to my Hotmail/Outlook account I get the following error: "You've tried to sign in too many times with an incorrect account or password." If I wait several hours I can login with the Firefox browser into my Hotmail/Outlook account successfully. This happens every singe time I try to login to the site after a period of time. Alternatively I can go to any other browser and login immediately with no issues.

Troubleshooting:

  • Removed/Reinstalled Antivirus/Firewall Software (Did Not Resolve)
  • Removed/Reinstalled Firefox with fresh instance (Did Not Resolve)
  • Disabled Extensions (Did Not Resolve)
  • Disabled Privacy Settings (Did Not Resolve)
  • Cleared Cookies, History, Cache (Did Not Resolve)
  • Cleared Forms (Did Not Resolve)
  • Tried Private Window (Did Not Resolve)
  • Tried Troubleshooting Mode (Did Not Resolve)

I don't want to have to switch to another browser for my browsing needs, but this has become a major issue for me. What else can we do to troubleshoot and resolve this issue?

Thank you in advance for your time.

Cheers, Jason

Archived 1 220

All of a sudden my Privacy and Security page in Settings is frozen. I am unable to clear history and data, too!

For years I have clicked on the clear history, clear data and manage data on the settings page in privacy and security--directly after leaving every website, just to be s… (read more)

For years I have clicked on the clear history, clear data and manage data on the settings page in privacy and security--directly after leaving every website, just to be sure...now nothing is happening when I click on them. FF is up to date and nothing is different (that I know of).

Please help. Thank you.

Solved Archived 1 140

cant sign into firefox wont accept my password

having problem signing into yahoo.com it wont accept my password, keeps telling me to look in messages when they send new password but cant get into firefox because i don… (read more)

having problem signing into yahoo.com it wont accept my password, keeps telling me to look in messages when they send new password but cant get into firefox because i dont have way to get in

Archived 1 140

youtube video lag or play slowly in firefox browserr

Hello, I am facing an issue while playing YouTube videos in Firefox. The videos are lagging and not playing smoothly, even though my internet connection is fine. Please… (read more)

Hello, I am facing an issue while playing YouTube videos in Firefox. The videos are lagging and not playing smoothly, even though my internet connection is fine. Please help me fix this problem.

Solved Archived 1 210