firefox help why can't I open money saving expert links on website (UK)

Hi Moneysavingexpert is a website that sends out emails with links for different sections of its website. I can only go to the main page, when I click other links in the … (read more)

Hi Moneysavingexpert is a website that sends out emails with links for different sections of its website. I can only go to the main page, when I click other links in the email, or on the website main page, it just returns me to the main web page. I am not having issues with any other websites and I have turned some ad blockers in case it was them but I still have the problem. No one else has reported this problem on the website so I am guessing it must be something to do with my settings....

Windows 11 Firefox 142.0.1

Asked by waywar 1 week ago

Last reply by Denys 9 hours ago

Could not connect to the reCAPTCHA service

When I have attempted to log in to my MyPoints and my Entergy electricity account to pay my bill. I can not log in after the previous update. I was able to log in to my E… (read more)

When I have attempted to log in to my MyPoints and my Entergy electricity account to pay my bill. I can not log in after the previous update. I was able to log in to my Entergy account on 08/22/2025 to pay one of our power bills. This was accomplished with out issue. When I went to log in to my Entergy account on 08/29/2025. The User name and password screen cleared correctly. The next step was for a 2ed step verification with a 6 digit code sent to my cell phone. This did not work at all. I tried several times after restarting my phone , computer, phone and computer with the same result.

Asked by Curtis 1 week ago

Last reply by Denys 9 hours ago

Emails, apps and pulldown menus will not open

I booted the computer this AM and firefox is acting up. I can go to my email accounts (2), but I can't open an email. Both act like this. They will open with MS Edge and … (read more)

I booted the computer this AM and firefox is acting up. I can go to my email accounts (2), but I can't open an email. Both act like this. They will open with MS Edge and all other functions seem to work on the computer except for firefox.

I tried searching for a solution using duckduckgo and google, many of the links wouldn't open and some that did, just loaded re-loaded, but never finished. Pulldown menus, where they ask a question and click to see the anwer, don't work. They are frozen. Can see the cursor highlight the menus, however it will not allow any interaction with them.

I restarted the computer, there was an update, and I had it update. No change with firefox. I reinstalled firefox. No change. For the moment, I'm out of ideas. Anyone have any thoguhts about this, please help. Thanks in advance. Ken

Asked by ken69 9 hours ago

Rejection of certain websites

"Secure connection and security warning error pages in Firefox." I have read this article, but it does not really help. Since about Monday this week that i have been exp… (read more)

"Secure connection and security warning error pages in Firefox." I have read this article, but it does not really help. Since about Monday this week that i have been experiencing a 'lockout' from certain websites that i trust and regularly visit. How is it possible that you can override my own personal security options? This is occurring with Duckduckgo. Using Google allows access to the website. Using Brave presents no problems at all.

So i am going to move away from Firefox to Brave. I appreciate warnings but not lockout. You guys do not know the websites i have been visiting for decades and they are all legal and ethical.

Asked by John 4 days ago

Last reply by Denys 9 hours ago

Accuracy of calendars in some websites.

Hi, I started to notice recently that calendars in some websites I browse with Mozilla are inaccurate. The dates like months, days,... are in a mess. Then I used Google … (read more)

Hi,

I started to notice recently that calendars in some websites I browse with Mozilla are inaccurate. The dates like months, days,... are in a mess. Then I used Google Chrome instead of Mozilla and it went right. It was accurate with Chrome browsing those sites. Did you hear of the same problems with Mozilla ? What can be wrong ?

Thanks for your insights,

All the best,

Denis

Asked by dcoolfriend 3 days ago

Last reply by Denys 9 hours ago

website access blocked?

I am using the Firefox browser on my iMac. Suddenly, I am not able to 'sign in' or access pages of common websites. I am getting blank pages or pages with the ever-cir… (read more)

I am using the Firefox browser on my iMac. Suddenly, I am not able to 'sign in' or access pages of common websites. I am getting blank pages or pages with the ever-circling ball when trying to access websites, like homedepot.com, shutterfly.com, etc. I can access them via safari.

I have gone through the Troubleshooting steps, have Uninstalled Firefox and Reinstalled, etc. What is happening with my browser?

Asked by J. D. 5 days ago

Last reply by Denys 9 hours ago

Verification of identity

I am a long time user of firefox, but over at least the last six months I find that I have to use another browser to log into or use various websites - and I find it very… (read more)

I am a long time user of firefox, but over at least the last six months I find that I have to use another browser to log into or use various websites - and I find it very difficult to contact you to try to find remedy. Started out several months ago. Could not verify - captcha - had to use Brave to complete login to complete purchase of subscription. Happening more often as time passes. I can complete logins only when I switch to Brave or Vivaldi. Do not want to switch browsers, but becoming more and more likely.

Asked by Jim.Home.7 3 days ago

Last reply by Denys 9 hours ago

Flash Player update message

I have asked this question before and followed ALL recommendations to no avail. I received no other suggestions to now, nearly a year later I am asking this question agai… (read more)

I have asked this question before and followed ALL recommendations to no avail. I received no other suggestions to now, nearly a year later I am asking this question again. I had to stop using my favorite browser because of this. You all used to help your users but alas, no more. Here is a link to my previous question and then below is my present question;

https://support.mozilla.org/en-US/questions/1473866

I am running a fully updated Windows 11 computer. I have 4 fully up to date browsers; Vivaldi 7.5.3735.66 (Stable channel) (64-bit); EDGE Version 139.0.3405.125 (Official build) (64-bit); DuckDuckGo version 0.126.3; and Firefox 142.01. I play Bejeweled Blitz on FaceBook. The game works perfectly on all browsers EXCEPT Firefox. When I try to play on Firefox I get a message that says I must "upgrade to the latest version of Flash:. There is NO flash anymore. Why am I getting this message on Firefox but the game works just fine on all other browsers?

Asked by notnats 1 week ago

Last reply by notnats 10 hours ago

Synching across several devices

Hello All - Over the years I have saved many bookmarks across several different devices. Therefore the bookmarks vary between devices. Is there any way that I can tidy… (read more)

Hello All -

Over the years I have saved many bookmarks across several different devices. Therefore the bookmarks vary between devices. Is there any way that I can tidy up my bookmarks, deleting many of them, on my main machine and then have all the other devices Synch to that list only?

I have tried deleting ALL the bookmarks on the "subsidiary" devices and then synched them but that didn't work. I think I'm asking whether one device can be made the "master" for all the others to Synch to that one and none of the others.

Hope that's reasonably clear.

Thanks,

Ian.

Asked by Ian 1 day ago

Last reply by jonzn4SUSE 10 hours ago

  • Solved

No 'X' When Viewing Google Reviews-Answered

Version: 115.27.0esr Hello. I 'might' be missing a detail but there is no 'X,' in the top right corner, when viewing Google Reviews. Clearing cookies, closing and reop… (read more)

Version: 115.27.0esr

Hello.

I 'might' be missing a detail but there is no 'X,' in the top right corner, when viewing Google Reviews.

Clearing cookies, closing and reopening the browser, and rebooting the PC are not successful.

Asked by Buddy2014 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

Instant Messenger on Firefox browser

I used to have the camera and microphone on video conversation using the instant messenger on Firefox browser, but now it says "camera and microphone not supported by bro… (read more)

I used to have the camera and microphone on video conversation using the instant messenger on Firefox browser, but now it says "camera and microphone not supported by browser". So I tried to fix it thru setting, privacy & security, accessibility - camera & microphone, but no joy. Can somebody plese show me how to fix it. thanks.

Asked by dancoree 13 hours ago

Last reply by jonzn4SUSE 10 hours ago

Firefox not working as it used to

Before I used Firefox for browsing the web, but now when I try to go to indeed.com to search for a job all I get is a white screen, or when I go to pluto.tv to stream TV … (read more)

Before I used Firefox for browsing the web, but now when I try to go to indeed.com to search for a job all I get is a white screen, or when I go to pluto.tv to stream TV all I get is a black screen, can you please check what's going on and fix it, so I can start using Firefox again as my default browser.

Thanks.

Asked by jfha73 3 days ago

Last reply by Denys 10 hours ago