Showing questions tagged: Show all questions

Not receiving emails

Installed Thunderbird over the weekend...made a modest donation...installed the email client, configured and it was running fine (I did have one issue, but I'll deal with… (read more)

Installed Thunderbird over the weekend...made a modest donation...installed the email client, configured and it was running fine (I did have one issue, but I'll deal with that later), but yesterday I noticed it hadn't downloaded email since Jan 18, it's now Jan 20. No problem getting the email on my Android phone.

I found a similar support request on this site, but the instructions to try to fix the problem didn't match my version of T-bird. I.e., it said to go to Options, etc., and to remove the password. But I don't have Options, the closest thing I have is Account Settings and I don't see where I can remove the password.

The rotating cursor never stops and the dot next to Inbox in the upper left keeps shifting back and forth.


Thank you in advance for any help.

Asked by james199 14 hours ago

Last reply by james199 1 hour ago

problem with receiving mail

I have a problem with one mail server for several days. Thunderbird downloads late and all the time the same e-mails that it has already downloaded. I checked and there… (read more)

I have a problem with one mail server for several days.

Thunderbird downloads late and all the time the same e-mails that it has already downloaded.

I checked and there is only one e-mail on the server, as it should be.

I checked all the settings and they look ok.

what could be causing such sudden problem?

Asked by krzysztofbrys 2 hours ago

Unable to log into Thunderbird email on Windows 11

I cannot log into our thunderbird email account on a new computer we have set up. The password and server settings are all correct and it is logged into 3 other computers… (read more)

I cannot log into our thunderbird email account on a new computer we have set up. The password and server settings are all correct and it is logged into 3 other computers already but with this one it just comes up with 'Unable to log in at server. Probably wrong configuration, user name or password.'

Asked by info6829 2 days ago

Last reply by info6829 2 hours ago

Thunderbird crashes on startup on old win 7 machine

Guys hello! I was using thunderbird for my mails on windows 7 on an old machine..Recently it started crashing on startup..I checked for solution on google then i found ou… (read more)

Guys hello! I was using thunderbird for my mails on windows 7 on an old machine..Recently it started crashing on startup..I checked for solution on google then i found out i could start with safe mode only...(i wasnt using any addons so disabling them had zero effect)

Because i didnt want to continue with safe mode only, So i zipped my profile folder and created a backup.. Then i downloaded Thunderbird Setup 91.5.0.exe and tried fresh install with deleting the old profile directory...

Now thunderbird doesnt start even with 0 profile..It doesnt start with safe mode too ! I cannot even go to profile manager (thunderbird.exe -p )

I dont know what to do!

I have found crash id but i cannot understand what the problem is! Can anyone help ?

crash.main.3 1642611496 95d99cbd-8c84-46e3-8f15-a0682233c3f1 {"AdapterDeviceID":"0x1245","AdapterDriverVersion":"8.17.12.8026","AdapterSubsysID":"319819da","AdapterVendorID":"0x10de","Add-ons":"default-theme%40mozilla.org:1.2","AppInitDLLs":"acaptuser64.dll","AvailablePageFile":"3593490432","AvailablePhysicalMemory":"2764484608","AvailableVirtualMemory":"8793042358272","BlockedDllList":"","BreakpadReserveAddress":"81657856","BreakpadReserveSize":"83886080","BuildID":"20211117150618","CPUMicrocodeVersion":"0x14","ContentSandboxCapable":"1","ContentSandboxLevel":"1","ContentSandboxWin32kState":"Win32k Lockdown disabled -- Operating system not supported","CrashTime":"1642611496","DOMIPCEnabled":"1","FramePoisonBase":"9223372036600889344","FramePoisonSize":"65536","GraphicsCompileShader":"ps_text_run_ALPHA_PASS_TEXTURE_2D","InstallTime":"1642610573","LauncherProcessState":"0","MinidumpSha256Hash":"893c907c8bcc3e73b97ca102b30775dcba7e4094fe2e4dd3d4816dc4e391d04b","Notes":"\nFP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ D2D1.1? D2D1.1- OMTP? OMTP- EGL? EGL- GL Context? GL Context+ ","ProductID":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","ProductName":"Thunderbird","ReleaseChannel":"release","SafeMode":"0","SecondsSinceLastCrash":"916","ServerURL":"https://crash-reports.thunderbird.net/submit?id={3550f703-e582-4d05-9a08-453d09bdfdc6}&version=91.3.2&buildid=20211117150618","StackTraces":{"crash_info":{"address":"0x38","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"modules":[{"base_addr":"0x7fee9fd0000","code_id":"4CE7C5A2c6000","debug_file":"d3d11.pdb","debug_id":"B861747BFA1743B5A41012E0740381761","end_addr":"0x7feea096000","filename":"d3d11.dll","version":"6.1.7601.17514"},{"base_addr":"0x7fef1e70000","code_id":"61952BCDa3000","debug_file":"mozglue.pdb","debug_id":"6ACC7ED414B1A6CF4C4C44205044422E1","end_addr":"0x7fef1f13000","filename":"mozglue.dll","version":"91.3.0.7991"},{"base_addr":"0x7fef6be0000","code_id":"4E3909F7806000","debug_file":"nvwgf2umx.pdb","debug_id":"E153665D0CC04912BAB2E1CA54C7DE571","end_addr":"0x7fef73e6000","filename":"nvwgf2umx.dll","version":"8.17.12.8026"}],"status":"OK","threads":[{"frames":[{"ip":"0x7fef70518d3","module_index":2,"trust":"context"},{"ip":"0x7fef7052aa6","module_index":2,"trust":"cfi"},{"ip":"0x7fef6f8b4e0","module_index":2,"trust":"cfi"},{"ip":"0x7fef6e8910f","module_index":2,"trust":"cfi"},{"ip":"0x7fef6e5efef","module_index":2,"trust":"cfi"},{"ip":"0x7fef6e5e3f0","module_index":2,"trust":"cfi"},{"ip":"0x7fef6e282ad","module_index":2,"trust":"cfi"},{"ip":"0x7fef6de5121","module_index":2,"trust":"cfi"},{"ip":"0x7fef6de6c4f","module_index":2,"trust":"cfi"},{"ip":"0x7fef6c8da8f","module_index":2,"trust":"cfi"},{"ip":"0x7fef6c52a7e","module_index":2,"trust":"cfi"},{"ip":"0x7fef6c8e08a","module_index":2,"trust":"cfi"},{"ip":"0x7fef6c52820","module_index":2,"trust":"cfi"},{"ip":"0x7fef6c43277","module_index":2,"trust":"cfi"},{"ip":"0x7feea01f61d","module_index":0,"trust":"cfi"},{"ip":"0x7feea00124b","module_index":0,"trust":"cfi"},{"ip":"0x7fee9ff9396","module_index":0,"trust":"cfi"},{"ip":"0x7fee9fe60e5","module_index":0,"trust":"cfi"},{"ip":"0x7feea0109c3","module_index":0,"trust":"cfi"},{"ip":"0x7fee9fe632d","module_index":0,"trust":"cfi"},{"ip":"0x7feea0193f3","module_index":0,"trust":"cfi"},{"ip":"0x7feea018f9a","module_index":0,"trust":"cfi"},{"ip":"0x7feea0188c9","module_index":0,"trust":"cfi"},{"ip":"0x7fee9fdb78f","module_index":0,"trust":"scan"},{"ip":"0x7fef1e7a59c","module_index":1,"trust":"scan"}]}],"unloaded_modules":[{"base_addr":"0x180000000","code_id":"4850C38Cb3000","end_addr":"0x1800b3000","filename":"acaptuser64.dll"},{"base_addr":"0x7fef1c00000","code_id":"4CE7C7715000","end_addr":"0x7fef1c05000","filename":"KBDTUQ.DLL"},{"base_addr":"0x7fef6be0000","code_id":"4E3909F7806000","end_addr":"0x7fef73e6000","filename":"nvwgf2umx.dll"}]},"StartupCrash":"0","StartupTime":"1642611464","SystemMemoryUsePercentage":"35","TelemetryEnvironment":"{\"build\":{\"applicationId\":\"{3550f703-e582-4d05-9a08-453d09bdfdc6}\",\"applicationName\":\"Thunderbird\",\"architecture\":\"x86-64\",\"buildId\":\"20211117150618\",\"version\":\"91.3.2\",\"vendor\":null,\"displayVersion\":\"91.3.2\",\"platformVersion\":\"91.3.0\",\"xpcomAbi\":\"x86_64-msvc\",\"updaterAvailable\":true},\"partner\":{\"distributionId\":null,\"distributionVersion\":null,\"partnerId\":null,\"distributor\":null,\"distributorChannel\":null,\"partnerNames\":[]},\"system\":{\"memoryMB\":4077,\"virtualMaxMB\":8388608,\"cpu\":{\"extensions\":[\"hasMMX\",\"hasSSE\",\"hasSSE2\",\"hasSSE3\",\"hasSSSE3\",\"hasSSE4_1\",\"hasSSE4_2\",\"hasAVX\",\"hasAES\"]},\"os\":{\"name\":\"Windows_NT\",\"version\":\"6.1\",\"locale\":\"tr-TR\",\"servicePackMajor\":1,\"servicePackMinor\":0,\"windowsBuildNumber\":7601},\"hdd\":{\"profile\":{\"model\":null,\"revision\":null,\"type\":null},\"binary\":{\"model\":null,\"revision\":null,\"type\":null},\"system\":{\"model\":null,\"revision\":null,\"type\":null}},\"gfx\":{\"D2DEnabled\":false,\"DWriteEnabled\":true,\"ContentBackend\":\"Skia\",\"Headless\":false,\"EmbeddedInFirefoxReality\":false,\"adapters\":[{\"description\":\"NVIDIA GeForce GTS 450\",\"vendorID\":\"0x10de\",\"deviceID\":\"0x1245\",\"subsysID\":\"319819da\",\"RAM\":1024,\"driver\":\"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um\",\"driverVendor\":null,\"driverVersion\":\"8.17.12.8026\",\"driverDate\":\"8-3-2011\",\"GPUActive\":true}],\"monitors\":[{\"screenWidth\":1024,\"screenHeight\":768,\"refreshRate\":75,\"pseudoDisplay\":false}],\"features\":{\"compositor\":\"none\",\"hwCompositing\":{\"status\":\"available\"},\"gpuProcess\":{\"status\":\"unavailable:FEATURE_FAILURE_PLATFORM_UPDATE\"},\"wrQualified\":{\"status\":\"available\"},\"webrender\":{\"status\":\"available\"},\"wrCompositor\":{\"status\":\"unavailable:FEATURE_FAILURE_DCOMP_NOT_WIN10\"},\"wrSoftware\":{\"status\":\"available\"},\"openglCompositing\":{\"status\":\"unused\"},\"omtp\":{\"status\":\"disabled:FEATURE_FAILURE_DISABLED\"},\"d3d11\":{\"status\":\"available\",\"version\":45056,\"warp\":false,\"textureSharing\":true,\"blocklisted\":false},\"d2d\":{\"status\":\"unavailable:FEATURE_FAILURE_D2D_FACTORY\",\"version\":\"1.1\"}}},\"appleModelId\":null},\"settings\":{\"blocklistEnabled\":true,\"e10sEnabled\":true,\"e10sMultiProcesses\":8,\"fissionEnabled\":false,\"telemetryEnabled\":false,\"locale\":\"en-US\",\"intl\":{},\"update\":{\"channel\":\"release\",\"enabled\":true},\"userPrefs\":{\"widget.content.allow-gtk-dark-theme\":false,\"widget.content.gtk-high-contrast.enabled\":true},\"sandbox\":{\"effectiveContentProcessLevel\":1,\"contentWin32kLockdownState\":3},\"launcherProcessState\":0,\"addonCompatibilityCheckEnabled\":true,\"isDefaultBrowser\":null},\"profile\":{}}","TelemetrySessionId":"6b0ed529-5564-4d95-9e70-d47b9d06f1e0","ThreadIdNameMapping":"3604:\"IPC I/O Parent\",3272:\"Link Monitor #1\",3220:\"Socket Thread\",1448:\"Permission\",3144:\"Timer\",1296:\"BackgroundThreadPool #1\",2480:\"JS Watchdog\",3468:\"TaskController Thread #0\",1400:\"TaskController Thread #1\",1548:\"TaskController Thread #2\",3408:\"TaskController Thread #3\",1988:\"Cache2 I/O\",2040:\"Cookie\",1912:\"Worker Launcher\",316:\"WindowsVsyncThread\",1596:\"Renderer\",2824:\"WinCompositor\",2756:\"WRWorkerLP#0\",1000:\"WRWorkerLP#2\",216:\"WRWorkerLP#1\",3324:\"WRWorker#2\",3672:\"WRWorker#0\",1716:\"WRWorkerLP#3\",772:\"WRWorker#3\",3320:\"WRWorker#1\",1064:\"Compositor\",3088:\"ImageIO\",3168:\"IPDL Background\",3476:\"QuotaManager IO\",1512:\"HTML5 Parser\",2872:\"IndexedDB #1\",1152:\"StyleThread#0\",1976:\"StyleThread#1\",1092:\"StyleThread#2\",312:\"ImageBridgeChld\",2320:\"WRSceneBuilder#1\",2408:\"WRSceneBuilderLP#1\",2468:\"WRRenderBackend#1\",1068:\"DOM Worker\",1308:\"StreamTrans #25\",2712:\"Untrusted Modules\",2904:\"ProxyResolution\",1872:\"mozStorage #1\",2808:\"TRR Background\",816:\"DNS Resolver #1\",3096:\"BgIOThreadPool #1\",3400:\"DNS Resolver #2\",3312:\"DOM Worker\",2308:\"SSL Cert #1\",1632:\"SSL Cert #2\",2312:\"PlayEventSound\",192:\"StreamTrans #29\",1304:\"StreamTrans #32\",2820:\"StreamTrans #33\",1628:\"IPC Launch\",3156:\"ProcessHangMon\",2588:\"GMPThread\",4156:\"WRSceneBuilder#2\",4160:\"WRSceneBuilderLP#2\",4164:\"WRRenderBackend#2\",4360:\"SwComposite\",4364:\"WRSceneBuilder#3\",4368:\"WRSceneBuilderLP#3\",4372:\"WRRenderBackend#3\",4376:\"SwComposite\",4380:\"WRSceneBuilder#4\",4384:\"WRSceneBuilderLP#4\",4388:\"WRRenderBackend#4\",4392:\"SwComposite\",4396:\"WRSceneBuilder#5\",4400:\"WRSceneBuilderLP#5\",4404:\"WRRenderBackend#5\",4408:\"SwComposite\",4412:\"WRSceneBuilder#6\",4416:\"WRSceneBuilderLP#6\",4420:\"WRRenderBackend#6\",4452:\"StreamTrans #35\",","TotalPageFile":"5321986048","TotalPhysicalMemory":"4275302400","TotalVirtualMemory":"8796092891136","URL":"about:blank","UptimeTS":"110.9308638","User32BeforeBlocklist":"1","Version":"91.3.2","Winsock_LSP":"MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n RSVP TCPv6 Servis Sa\u011flay\u0131c\u0131s\u0131 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP TCP Servis Sa\u011flay\u0131c\u0131s\u0131 : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDPv6 Servis Sa\u011flay\u0131c\u0131s\u0131 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDP Servis Sa\u011flay\u0131c\u0131s\u0131 : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a","useragent_locale":"en-US"}

Asked by canraps 17 hours ago

Last reply by canraps 3 hours ago

.pdf doesn't open when forward email

I have a problem with opening .pdf files in Tb. The pdf itself opens normally in the inbox, but when I try to forward a message with an attachment, the pdf will no longer… (read more)

I have a problem with opening .pdf files in Tb. The pdf itself opens normally in the inbox, but when I try to forward a message with an attachment, the pdf will no longer open. A message is displayed: The file C:UsersAdminAppDataLocalTempsmail-1.pdf cannot be opened because the associated helper application does not exist. Change the associations for this file type in preferences. I have the default adobe program set in the files and attachments preferences. I have no idea where to look for the helper applications mentioned in the message. Can anyone help?

Asked by mariusz.szatko 4 hours ago

Thunderbird doesn't downald an email

Hi! I have a problem with thuderbird mail. No e-mails have been received since 19.01. When updating the e-mail, only one e-mail is received - as if something is stuck, be… (read more)

Hi! I have a problem with thuderbird mail. No e-mails have been received since 19.01. When updating the e-mail, only one e-mail is received - as if something is stuck, because the current e-mail is visible on other programs. The problem can be seen in the screenshot. How can I fix it?

Asked by agnieszka_bembnista 5 hours ago

SMTP Timeout error

Hello thunderbird support, please help out: I keep getting this error 'Sending of the message failed. The message could not be sent because the connection to Outgoing ser… (read more)

Hello thunderbird support, please help out: I keep getting this error 'Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again.'

This problem started happening after an update to thunderbird, though this might be coincidental. When I send an email right away it always sends successfully without any issues. I only get the error popup when sending emails that are in the outbox 'send unsent messages' or when I schedule emails using send later.

Here is a list of things that I've tried. I'm using thunderbird on Windows. Email is setup as POP. -I've tried using Windows safe mode, problem still exists -Thunderbird troubleshoot mode, problem still exists -Disabling antivirus, problem still exists (uninstalled the whole antivirus, problem still exists) -Allowed thunderbird in windows firewall, problem still exists -Disabling Windows firewall, problem still exists -Creating a fresh new thunderbird profile under profile manager, problem still exists -Changed from wired to wireless internet, problem still exists -Whether I'm sending fewer emails or many emails, problem still exists -Tried clearing thunderbird: internet cache and cookies using CCleaner, problem still exists -Tried changing all the smtp settings to wrong and then changing them back again, problem still exists -Tried increasing the timeout time mailnews.tcptimeout in Config Editor to 500, and 2000, problem still exists -Tried changing the Connection Settings > Proxy - the 4 different options, makes no difference -Changing the windows clock to a week backwards in time and changing back to correct time

Extra notes: -Creating a new windows local account in Windows on same computer - works no problem! -Using other computers on the same network - works no problem!


I'm totally at my wits end. The username, password, smtp settings, internet connection & settings, computer are all fine. I'll repeat once again the issue, when I send emails immediately it is totally fine every time. When I schedule emails or send from outbox (even a minute later), it comes back with error messages. What is the difference between outbox emails and sending-in-real-time emails that causes this SMTP time out error?

Asked by mozillabird 4 days ago

Last reply by mozillabird 9 hours ago

Thunderbird drops character from URL link in an email

I am running TBird 91.5.0 (64-bit) on a Windows 10 PC. I have recently encountered this problem: I received an email (account verification from Bitdefender) where a URL … (read more)

I am running TBird 91.5.0 (64-bit) on a Windows 10 PC.

I have recently encountered this problem: I received an email (account verification from Bitdefender) where a URL link contained in the email is invalid -- but the link in the mail when I view it via my ISP (Yahoo) is different and valid.

It seems that TBird is dropping the dot from "community.bitdefender.com" in the URL link.

Here are the original (Yahoo) and Tbird versions of the email link.

Copied from Yahoo:

https://login.bitdefender.com/validate?user_token=feed69b116c8c964b90e2369db80b5244830e61c&lang=en_US&redirect_url=https%3A%2F%2Fcommunity.bitdefender.com%2Fen%2Fentry%2Foauth2&check_pass=false&client_id=5ae91bdb444a3db04c701e2d4c7e2cac0ac81b7e

Copied from Tbird:

https://login.bitdefender.com/validate?user_token=feed69b116c8c964b90e2369db80b5244830e61c&lang=en_US&redirect_url=https%3A%2F%2Fcommunity.bitdefendercom%2Fen%2Fentry%2Foauth2&check_pass=false&client_id=5ae91bdb444a3db04c701e2d4c7e2cac0ac81b7e

I presume this is a Tbird bug (but perhaps someone can suggest something else I should be doing in my Tbird message handling or configuration). Can someone point me to how formally to report the bug, if that's indeed what it is?

Thanks, Rob L

Asked by rlindx 23 hours ago

Last reply by rlindx 11 hours ago

"Reply to" bug in Thunderbird 91.5.0 (32 bit) on Windows 7

I just updated my Thunderbird to 91.5.0 (32 bit) on Windows 7 last night. I now have a bug when I open an email in my inbox. It seems to open a draft email as if I am rep… (read more)

I just updated my Thunderbird to 91.5.0 (32 bit) on Windows 7 last night. I now have a bug when I open an email in my inbox. It seems to open a draft email as if I am replying to myself. Instead of being able to interact with links and elements normally, I am able to reformat all elements because it thinks I am in "write" mode sending a message to myself. It also displays an error message at the bottom: "A unique identity matching the From address was not found. The message will be sent using the current From field and setttings from identity [myname] <myemailaddress>." The only workaround to this is right clicking on the email in the inbox and opening email in new tab or window. It seems like other users might be having similar issues with this draft mode. If this is a bug, I would love it to be patched; if this is something I have done on my end, I would love to know what settings to adjust. Thanks!

Asked by Vinifera-0 14 hours ago

Add-ons randomly not working

This is a question in relation to [https://support.mozilla.org/en-US/que.../1302462|this] The fix suggested there seems reasonably easy to follow but I'm a bit unsure abo… (read more)

This is a question in relation to [https://support.mozilla.org/en-US/que.../1302462|this]

The fix suggested there seems reasonably easy to follow but I'm a bit unsure about this

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

Apart from compatibility.ini I can see two extensions*, namely extension-preferences.json and extensions.json. Is that correct?

Now I'm supposed to delete those three files. And here comes my question:

What does New files will be created when required. mean? What I'm worried about is that all my extensions will disappear and I will have to start with from scratch reinstalling them all again.

Asked by ArneStockholm 1 day ago

Last reply by ArneStockholm 14 hours ago

Slow page loading, and searching

I switched to Firefox from yandex browser recently on both desktop and android recently and have been really enjoying it, but pages on android 11 (galaxy a52) load very s… (read more)

I switched to Firefox from yandex browser recently on both desktop and android recently and have been really enjoying it, but pages on android 11 (galaxy a52) load very slow for some reason. It is much slower than yandex, and i find it weird, because it's the other way around on desktop, and i've heard good things about firefox's speed as well. Maybe the issue isn't in the browser. I run latest version of it, and tried google search and duck duck go. It was alright on google, still slower, but bearable. On ddg it's just barely working. The internet speed is fine, and i don't use any vpn or proxy. Speed remains slow both using wifi and cellular.

Asked by Rakhimberdiyev Tamerlan 3 days ago

Last reply by Rakhimberdiyev Tamerlan 15 hours ago

Tryb prywatny/incognito i aktualizacja ff

Od co najmniej dwóch aktualizacji ff (zalecanych przez przeglądarkę) zauważyłem że przy korzystaniu z trybu prywatnego i próbie otwarcia nowego okna z nową stroną (gdy je… (read more)

Od co najmniej dwóch aktualizacji ff (zalecanych przez przeglądarkę) zauważyłem że przy korzystaniu z trybu prywatnego i próbie otwarcia nowego okna z nową stroną (gdy jest dostępna aktualizacja przeglądarki) ta nie ładuje się w ogóle (w znaczeniu próbuje niby coś załadować ale nic się nie dzieje - sprawdzone na kilku rozmaitych adresach), ze starych (wcześniej otwartych) można korzystać bez problemu. Pomaga dopiero ponowne uruchomienie liska znaczy aktualizacja i ponowne otwarcie linku w trybie prywatnym/incognito. (nie znalazło mi nic w bazie pomocy o tym - jak gdzieś już jest pytanie (z rozwiązaniem) to poproszę o namiary.

Asked by veana 16 hours ago

Thunderbird Global search misses emails found by local folder search

This has gone on for years, before I stopped the constant updating and broken addons at version 52.9.1. Has it been fixed since? Issue: My emails are in POP3, downloaded… (read more)

This has gone on for years, before I stopped the constant updating and broken addons at version 52.9.1. Has it been fixed since?

Issue: My emails are in POP3, downloaded from several accounts. All emails are filtered into subfolders of local folders. I have a unified inbox etc. And unread emails folder. Right click search of local folders for a unique email address found 20 emails in 2 different folders. 6 recent emails which may have been moved by message filters into Folder "A", a week ago. 14 older emails which had probably been moved by filter, manually or by nostalgy into folder "B", 6 months ago Global search found 6 emails. In the search page under heading "folder" there was 1 folder listed, inbox. NONE of the messages were in inbox. "open email as list" tab completely empty. Unread emails disappear from my unread folder and it gets progressively worse, with more and more emails/folders missing, until I have to redo it every couple of months.

Remedies - peppered all over the net - failed: -delete global...sqlite (repeatedly) -delete panacea.dat (repeatedly) -delete all *.msf files while TB closed. (repeatedly) -compact all folders both globally (repeatedly) and individually -repair every single one of my 900 folders individually (there should be a toolbar button for this, like compact button) -repaired folders A and B -compacted folders A and B -checked "include in global search results" in Properties - it was already ticked in folders A and B (but in 1 or 2 random folders I have noticed in the past it is not ticked - is there a way to globally check this box in all folders?)

What made the emails appear in global search: 1 email appeared in the search after I clicked on it in the containing folder. But not the other emails in that folder. After I changed a message filter and ran it on folder A, then manually dragged the 6 recent emails to folder B, moved a message out of B with Nostalgy, renamed 2 with Header Tools Lite, tagged a couple and deleted 1, most messages (now in folder B) appeared in a global search. But 1 IMPORTANT message in folder B still did not appear. Nothing would make it appear. NOT RENAMING, NOT CHANGING TAGS. NOT REPAIRING OR COMPACTING FOLDER. The email is viewing in the preview pane. The attachment can be extracted and opens in excel. At some later point it appeared.

After all these years I would have thought that probably the most important function of an email program - finding emails - would have been troubleshooted and fixed, or at least effective fixes made available.

Is there any other way to 1. stop this constant disappearing of emails from global search? 2. fix the missing results other than renaming, moving, and or re-filtering every single folder and email? Or has the whole problem been resolved in any update?

It's a bit tragic for an email program. How many others have silently battled with this, or been totally unaware of it until they have got into serious trouble - as I have?

If there is no solution I will sadly leave Thunderbird. And I will not return to an organisation which is dishonest enough to represent to people that its program actually works when it does not.

Asked by Piecevcake 3 weeks ago

Last reply by Piecevcake 16 hours ago

Latest update has my files on google docs not loading properly

Hi, I've updated from ff95 to 96.0.2 and found that my files on google docs have not been loading properly. The text is blurred and it gives an error saying 'some fonts c… (read more)

Hi, I've updated from ff95 to 96.0.2 and found that my files on google docs have not been loading properly. The text is blurred and it gives an error saying 'some fonts could not be loaded. please reload'. This seems to only happen in firefox and is fine in chrome and as well as when I downgraged to ff95 on my old profile. Back on 96.0.2, I've tried clearing cookies and cache, safe-mode, setting theme to default, all to no avail. Are there any other ways I could troubleshoot this issue? I've attached an image that shows what the text looks like on chrome and the latest version of firefox.

Asked by bradwist 20 hours ago

Last reply by bradwist 18 hours ago

Unable to send 3.5 m file. I can send it fro WEB mail, this has been going on awhile.

I can't believe I'm the only one with this problem. I don't do anything but use the mail, I tweak nothing. Not shur when it started but it has been going on at least … (read more)

I can't believe I'm the only one with this problem. I don't do anything but use the mail, I tweak nothing. Not shur when it started but it has been going on at least a couple weeks. 3.5 m file. it happens to be a mov file. I can send it from WEB mail.

Asked by Chilkoot 18 hours ago

space bar moves cursor to front of sentence

I prefer Firefox browser on my computer - currently using 96.0.1 a month or so ago, when logged in to godaddy email workspace, the subject line cursor won't stay in plac… (read more)

I prefer Firefox browser on my computer - currently using 96.0.1

 a month or so ago, when logged in to godaddy email workspace, the subject line cursor won't stay in place.

I'll type a word then space resulting in the cursor jumping to the front of the line of text. Sometimes it jumps after the first letter but always with the space bar and only in the subject line of this website.

If I type a word in the subject line, then space, the cursor moves to the front of the line of text... if I continue typing there and use the space bar the cursor doesn't jump. But if I move the cursor behind the first word and space, type another word and space it jumps again.

I worked with godaddy on the issue... after troubleshooting various browsers (this only happens when using Firefox) and other things they asked me to do they point the finger at Firefox. I hope this can be figured out, I do not want to use Chrome for email. thanks!

Asked by revpolymer 1 day ago

Last reply by revpolymer 19 hours ago

When opening new tabs, sometimes they just stay blank and do not work.

When opening new tabs, sometimes they just stay blank and do not work. You can refresh the blank tab or enter another thing in the search bar or website bar and it will s… (read more)

When opening new tabs, sometimes they just stay blank and do not work. You can refresh the blank tab or enter another thing in the search bar or website bar and it will still not work. I have to keep opening tabs until I can get one to work. It is really annoying and if it doesn't get fixed I will have to change to a different browser. I have tried resetting firefox and debugging it.

Asked by jjordell 1 day ago

Thunderbird keeps sending email from wrong address.

I use the Thunderbird 91.2.0 (64-bit) version. I have four emails in Thunderbird. The email keeps sending from directing the email from my personal email address(the firs… (read more)

I use the Thunderbird 91.2.0 (64-bit) version. I have four emails in Thunderbird. The email keeps sending from directing the email from my personal email address(the first one in the list) even though I have another email selected as sender. These are the steps I took:

1. Copy-pasted the recipient email address. 2. Wrote the subject. 3. Wrote the email body. 4. Minimized the Thunderbird window to ensure I have the right attachment. 5. Selected the option to attach from the bottom bar when they detect the "attach" keyword. 6. Double-checked the sender (school) email before sending it.

I have an add-on to prevent this from happening (Identity Chooser) from a different question but it still does not solve my problem. I have replicated this result at least 3 times, twice unintentionally, once intentionally. Please help.

Asked by neo1577 3 months ago

Last reply by neo1577 1 day ago

search doesn't work, sometimes

I search my Thunderbird mailbox and get no results even if I cut/paste the text out of an email that I'm looking at? sometimes. Global not quick, advanced search enabled … (read more)

I search my Thunderbird mailbox and get no results even if I cut/paste the text out of an email that I'm looking at? sometimes. Global not quick, advanced search enabled in preferences. If search for 73759229 I get nothing. If I search for salesorder I get older messages but not this one

Asked by bosler.bruce 1 day ago