All Products Support Forum

turned on computer and firefox completely wiped out, apparently all this sponsored by firefox....had to start all over again and install "new" firefox...all bookmarks wiped and no way to to go back to old way or to find and transfer my MANY book marks.. what the heck is going on?!?!?! .any help appreciated!!! Richard

So, I was just going to Youtube, and on the search bar, there was a little robot. I hovered my cursor over and it said I was under remote control. The reason is DevTools whatever that is. I do some research and turn it off. Go back in and it reappears again. Please help.

Hi: I use a web site and they have a chat box where I can get help . The chat box does not appear in Firefox . it does appear when I use Edge. I have entered the web site in all the exception places. I just have not idea what's wrong.

I rec'd a 'side by side error msg and cannot get into FF. All solutions were pointing me to Microsoft and I thought that was not the path I should be taking...besides it looked more complicated than my skill level could handle. When I went to uninstall then reinstall FF, using both Add & Remove Programs from the control panel as well as using the FF uninstall via the helper.exe file I got the message that the helper file was corrupted. How do I get through this bottleneck? IMPORTANT: my email ps67boy@yahoo.com IS NO LONGER VALID. As I can't get into FF to correct it, please use [email-removed]. Thanks, Alan

(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

When people come to my website using Firefox, they get the following error page: "Content Encoding Error." This error does not appear using any other browsers (Chrome, Edge, Safari) using a PC or Mac. The website is: https://radiotapes.com/

Please advise what I need to do. Thank you! Tom Gavaras ([email-removed])

Hello!

I've been a Firefox user for quite some time now, thank you!

Currently, I'm working on a new website for my business and have a custom font that I'm trying to get compatible across all browsers. For some reason, I can't seem to get the right CSS to have it work on my Firefox browser, despite the trusty Internet assuring me it should be otherwise!

This is the CSS I'm using at the moment:

@font-face {

 font-family: 'Santana';
 src: url('santana.woff2') format('woff2'),
      url('santana.woff') format('woff'),
      url('santana.ttf') format('truetype');

}

I'm wondering how I might go about circumventing this issue so that the Santana script also shows on Firefox browsers.

Thank you!

Best, Rivka

Since the latest update to 103.0.2, Dragon NaturallySpeaking (DNS) add-on will not work and will not install, although the menu comes up to restore, this is inactive and does not react. I never had any trouble with the previous versions. Can you provide a fix? Quentin Crivon

How do I stop the Firefox popup ads, every time I open my browser? I will NEVER ACCEPT ANY OFFER via this method!

Also, how do I change the defaulted "keep me logged in" check box to NO CHECK CHECK MARK in that field as default. This is a security issue!

Thank you

I'm on Firefox Nightly 105.0a1. Recently, the synced tab is empty (see picture). However, my device still manage to sync, and can still send tabs to other devices. Also, my device tabs can still be seen by other device. Is this a bug? I have tried relogin but no luck.

Btw, the second picture is EOL firefox. I know it but it's still operational.

Help, please. I am about to give up on my Mozilla Thunderbird mail account. I have used it for over 5 years but it is only lately that I have encountered the same problem of finding all of my accounts and emails vanished and an invitation window to start a new account. I read I am not alone on this and like so many others, I have to ask, what is going on? Updates after updates appear to bring more problems than they resolve and the opening of TH appears to be getting slower and slower from the first start-up. But that apart, the time-consuming and level of inconvenience to retrieve all my data is not worth having this email server if there is not a quick fix that stops these crashes from happening every couple of weeks or so. Following some answers from moderators to others with the same problem, in About Profiles, I have the Default Profile with Root and Local Direction being the same (Profile in use and cannot be deleted). This profile has been working and has been the same for a long time. On the second line of Profiles, I have the Default. Bak profile, which is different to the above but it can be Removed, Set as Default or Rename. Is this the profile that might be causing the problem and do I need it? I have tried changing this Bak file to be the Default one and launching it, but it does not make any difference so the only way I can manage to retrieve all my data is by uninstalling TH, reinstalling it and running the Mozilla backup wizard to restore a profile from a recent saved back up of the program. But what if I had not had a backup? And, I cannot continue having to carry out this process every three or four weeks, so something is causing this problem to recur and I would appreciate whatever help and advice can be given to sort it out. Many thanks.