need to get back to my firefox on my computer before installation of new version

Hi need to get my old firefox back before installation of new version. I have a subscription that allows for downloading of videos using a "DOWNLOAD" button that has di… (read more)

Hi need to get my old firefox back before installation of new version.

I have a subscription that allows for downloading of videos using a "DOWNLOAD" button that has disappeared after new version of firefox was loaded. also my antivirus application has disappeared. How do i put everything back the way it was. I'm using windows 10.

Please help

Asked by shreed51 47 minutes ago

Last reply by jscher2000 - Support Volunteer 5 minutes ago

control + up shortcut does not work now. does not go to top of page.

control + UP (arrow) is documented to "go to top of page". That has broken as of 126.0 And, for some reason I don't remember, I found that using "HOME" in the past was … (read more)

control + UP (arrow) is documented to "go to top of page". That has broken as of 126.0 And, for some reason I don't remember, I found that using "HOME" in the past was also problematic.

How do I report something as "b roken" to firefox and do you agree it is broken?

Asked by Joe P 1 day ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

115.11.1 release notes

TB 115.11.0 (64-bit, W10). ABOUT shows 115.11.1 avail. Selecting WHATS NEW gives a "Welcome to Thunderbird Daily page" with some warnings and other links, etc. Going to R… (read more)

TB 115.11.0 (64-bit, W10). ABOUT shows 115.11.1 avail. Selecting WHATS NEW gives a "Welcome to Thunderbird Daily page" with some warnings and other links, etc. Going to Release Notes (for 115.11.0) then "See all releases" shows a link for 115.11.1, but when selected, missing page.

Asked by Jsm59 10 hours ago

Last reply by Wayne Mery 2 hours ago

mozilla thunderbird master password/don't know it

My email address is [edited] @roadrunner.com Since early May, I haven't been able to get emails because I keep getting asked for a master password. I don't know it - I… (read more)

My email address is [edited] @roadrunner.com Since early May, I haven't been able to get emails because I keep getting asked for a master password. I don't know it - I don't remember ever having to create one. Please help.

Asked by jonrobam 9 hours ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

Cannot reach a website except in private browsing but...

I have been using firefox for years. My current version is 126.0.1 (64 bit). Within the last couple of months(?) I am unable to reach a website that I use on a semi-regu… (read more)

I have been using firefox for years. My current version is 126.0.1 (64 bit). Within the last couple of months(?) I am unable to reach a website that I use on a semi-regular basis axisgis.com/AshbyMA The problem exists on 3 different devices, an HP laptop running win 10, an older desktop running win 10, and an older mac desktop running Catalina 10.15.7 which apple says is up to date. If I use Safari on the mac the website works perfectly. If I use private browsing on the laptop the website works perfectly. If I use private browsing on the desktop the website works perfectly. On the laptop I ran the firefox in troubleshoot mode and the website still would not work. I cleared the cache on the laptop and the website still won't work. Since the problem occurs on 3 different devices that are not synced to each other I can't believe it is a cookie problem. Rebooting devices makes no difference. I rebooted the Comcast modem and the house router, no change.

Any ideas would be welcome.

Thanks, mike

Asked by mike745 1 day ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

Thunderbird search

Good morning, I would like to ask you about differencies (0 messages vs. 4 message) in search in TB vs. Outlook. Please see in attachment. Can you help me with this probl… (read more)

Good morning, I would like to ask you about differencies (0 messages vs. 4 message) in search in TB vs. Outlook. Please see in attachment. Can you help me with this problem pls? I use IMAP settings in both email clients. BR Tibor

Asked by Tibor GRENDEL 16 hours ago

Last reply by ggbsde 4 hours ago

cannot reply to emails

Hi,I have 4 email address & my Default Email is ismda3@westvic.com.au(on SMTP) Regardless which email I TRY to REply to.I receive the Samr Message See attachment I am… (read more)

Hi,I have 4 email address & my Default Email is ismda3@westvic.com.au(on SMTP) Regardless which email I TRY to REply to.I receive the Samr Message See attachment I am getting very desperate Thanks Darryl

Asked by smithassoc 13 hours ago

Last reply by ggbsde 4 hours ago

Templates gone

I was able to use items saved in my template file yesterday. This morning there are ZERO saved templates. I recreated 1, but I had 50+. Am I out of luck retrieving, and i… (read more)

I was able to use items saved in my template file yesterday. This morning there are ZERO saved templates. I recreated 1, but I had 50+. Am I out of luck retrieving, and if yes, is there a way to stop this in the future?

Asked by MMillion (Melissa Million) 8 hours ago

Last reply by ggbsde 4 hours ago

Firefox automatically download files .docx from facebook page as pdf

Hello, I have problem with firefox. When I try download from facebook page files .docx, .xlsx (Microsoft Office) Firefox automatically download it as PDF and file is brok… (read more)

Hello, I have problem with firefox. When I try download from facebook page files .docx, .xlsx (Microsoft Office) Firefox automatically download it as PDF and file is broken. I don't know how to repair this. Please help, it is very frustrating.

Asked by Mateusz (Mateuszy) 1 month ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

Sending to a sub address book

In earlier version of Thunderbird I could type in the name of a sub folder address book, Thunderbird would recognize it and add all the entries automatically. Now, in the… (read more)

In earlier version of Thunderbird I could type in the name of a sub folder address book, Thunderbird would recognize it and add all the entries automatically. Now, in the new improved version, this doesn't happen and the only way I can see of adding the names is to manually select and add all the members of the book. Is there a way of getting Thunderbird to add the sub folder members automatically as before?

Asked by bob.rooksby 5 hours ago

Last reply by ggbsde 5 hours ago

Shaw.ca mail not working on Thunderbird

Shaw e-mail has stopped working after years without issues on T-Bird. (G-mail still works) I use Shaw.ca e-mail, and recently have been getting a pop up error message. … (read more)

Shaw e-mail has stopped working after years without issues on T-Bird. (G-mail still works) I use Shaw.ca e-mail, and recently have been getting a pop up error message. the error message reads 'The IMAP server imap.shaw.ca does not support the selected authentication method. Please change the Authentication method in the Account Settings Server Settings'. I have read online that the AuthO2 method is upposed to work, but it does no. Acckk - help anyone?

Asked by rndavis22 1 day ago

Last reply by sfhowes 5 hours ago

Outdated version of Firefox listed at >Installed Apps<

I always had one version of Firefox installed. I regularly update the software via Help >> About Still, after every update, I am getting multiple versions of Firefo… (read more)

I always had one version of Firefox installed. I regularly update the software via Help >> About Still, after every update, I am getting multiple versions of Firefox listed at [Settings/Installed Apps] and [Control Panel/Uninstall or remove apps] on my Win11 23H2 22631.3593 (screenshot attached).

In order to get rid of outdated items from the list, I need to reinstall Firefox completely, but the same thing is happening with every update of Firefox.

Is there a way to resolve this and why is this happening?

Asked by Jed 14 hours ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

Cannot Send Email

Hello, Thank you for helping me with my email problem today. The issue that I am having is that whenever I try to send email from 2 - of my 3 - email addresses I get the … (read more)

Hello, Thank you for helping me with my email problem today. The issue that I am having is that whenever I try to send email from 2 - of my 3 - email addresses I get the following error messages-

Message from electric@triad.rr.com email.

""electric@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again.""

message from aristot@triad.rr.com email.

""aristot@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again.""

I did read and try the various suggestions that this forum made to someonme in reference to a similar problem. The emails did appear to match in settings for SMTP and I think I temporarily turned off my virus protection software. However none of these actions have solved my problem.

If someone would please make some more recommendations I would greatly appreciate it.

Thank you,

Asked by AristotleNewton 3 days ago

Last reply by david 10 hours ago

Tab crashes

Please help me to understand why I keep getting the 'Gah! Your tab just crashed' message. This only started a couple of weeks ago, but is extremely annoying and makes me… (read more)

Please help me to understand why I keep getting the 'Gah! Your tab just crashed' message. This only started a couple of weeks ago, but is extremely annoying and makes me doubt the integrity of Firefox. The problem can be circumvented (at least for a while) by closing and re-opening Firefox, but I'd prefer not to have to keep doing this.

Asked by Shenn_Ghaelgeyr 12 hours ago

Last reply by Paul 10 hours ago