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My laptop was repaired and i was signed into my mom's... and now all her passwords and mine are mixed together on my personal laptop.

My personal laptop was being repaired, and I was using my mom's old laptop until mine was fixed. I logged out of her Mozilla account on that laptop and signed into my own… (read more)

My personal laptop was being repaired, and I was using my mom's old laptop until mine was fixed. I logged out of her Mozilla account on that laptop and signed into my own. Now that I have my personal laptop back, all of my passwords, bookmarks, and extensions are mixed in with all of hers. I don't know what to do, and I'm worried that if I remove bookmarks from my account, it'll create a domino effect that results in a catastrophic Mother's Day.... Please help, I'm not good with technology, I'm just a geology major.

Open

I want to sync my mobile Firefox how do I do it?

I have a Firefox account. I am logged into my Firefox account on both my desktop and mobile phone. I want to sync them. I cannot do it. I press the three horizontal bars … (read more)

I have a Firefox account. I am logged into my Firefox account on both my desktop and mobile phone. I want to sync them. I cannot do it. I press the three horizontal bars and it does not work.

Open 1

Firefox on Android phone refuses to sync

For years, I've been using FF on desktop (Linux), tablet (Android) and phone (Android - Samsung S24+). Sync has never been a problem until two weeks ago when FF on the ph… (read more)

For years, I've been using FF on desktop (Linux), tablet (Android) and phone (Android - Samsung S24+). Sync has never been a problem until two weeks ago when FF on the phone has either refused to sync when I tapped the command, or hasn't synced for many hours or sometimes days (which is why I tried to do it manually). So, I signed out of my FF account on all 3 devices and then signed back in. The desktop computer and tablet are syncing normally, but the phone still won't sync. When I tap the 3-dot menu on the phone and then my name, it says the phone has NEVER been synced and tapping the sync command does nothing. Under "Choose what to sync", all options are checked, but greyed out. Can't change them, in other words. When I access bookmarks on the phone, it properly shows what was there before the last sync. The phone is running FF version 150.0 Build 2016155439

Help!

Open 1 1 32

Sync problem between firefox on iOS and desktop

Hi everyone, I’ve been experiencing synchronization issues with Firefox lately. Current situation: Tabs sync correctly between devices, but bookmarks and passwords no lon… (read more)

Hi everyone,

I’ve been experiencing synchronization issues with Firefox lately.

Current situation: Tabs sync correctly between devices, but bookmarks and passwords no longer sync between my iPhone and my computer.

I’ve also considered an issue with profiles, I currently have three Firefox profiles:

  • default-release (currently in use)
  • default
  • default-release-1

I also used Firefox Troubleshoot Mode (restart with add-ons disabled) to test the issue.

sync-log : The sync-logs show many success-sync entries and only a couple of error-syncs. There are no obvious connection issues (I’m using a shared connection in a rural area). However, bookmarks and passwords are still not syncing properly across devices.

Observed behavior: Sync is active and "functional" Only specific data types (bookmarks and passwords) are affected The issue persists even after signing out and back into Sync, and restarting Firefox on both devices

Checks already done: Sync is enabled for bookmarks and passwords Sync logs mostly show successful operations rather than errors

Hypothesis: A Firefox profile conflict

Question: How can I restore Sync properly without losing my bookmarks, passwords, or other data?

Thank you for your help.

Open 2 34

安卓端firefox beta立即同步有问题

你们家firefox beta安卓端删除数据重新登录后点立即同步有效果 一退出重进 或者连个vpn或者连个vpn然后断开vpn 就出现以下问题 1.按了之后一直显示 同步中 2.按了没反应 问题是持续的 也就是说一旦立即同步用不了了就得删除firefox beta的数据重新登录 太恶心人了 希望尽快解决 感谢你们 … (read more)

你们家firefox beta安卓端删除数据重新登录后点立即同步有效果 一退出重进 或者连个vpn或者连个vpn然后断开vpn 就出现以下问题 1.按了之后一直显示 同步中 2.按了没反应 问题是持续的 也就是说一旦立即同步用不了了就得删除firefox beta的数据重新登录 太恶心人了

希望尽快解决

感谢你们

Open 2 24

bookmarks keep restoring after being deliberately deleted

I have been trying to clear out my bookmarks fro several days now and every single time they are restored. I have tried unsyncing my phone and computer and saving backups… (read more)

I have been trying to clear out my bookmarks fro several days now and every single time they are restored. I have tried unsyncing my phone and computer and saving backups to try to force restore it to the cleaned up version but it always restores every single bookmark even to the original folder after I moved them around.

Open 7

Sending Tabs to a Linux Desktop causes that Desktop to freeze

Whenever i send a Tab from any Device to a Linux Desktop, the Linux Desktop is almost guaranteed to freeze. It doesn’t matter if that Linux Desktop is my "Dingus" PC with… (read more)

Whenever i send a Tab from any Device to a Linux Desktop, the Linux Desktop is almost guaranteed to freeze. It doesn’t matter if that Linux Desktop is my "Dingus" PC with 2GB RAM and Wayland, or my "Workstation" PC with 16GB RAM and X11. On both Desktops, Firefox runs smoothly until it gets sent a Tab from another Device, then the whole Linux Desktop freezes. The Desktop doesn’t slow if i open the Tab on the Desktop in the “Tabs from other Devices” Sidebar instead.

Only my Linux Desktops freeze when they get sent a Tab from another Device. Android doesn’t slow when my Phone gets sent a Tab from another Device.

Open 4 107

search history not synching properly

Hey mozilla team, I have issues with firefox sync as it doesn't sync old search history. Firefox Sync works perfectly for recent search history and chronic, but I importe… (read more)

Hey mozilla team,

I have issues with firefox sync as it doesn't sync old search history. Firefox Sync works perfectly for recent search history and chronic, but I imported an old profile (xyz.default) to firefox and logged in with my mozilla account. Started synching so that the old profile's history gets merged with the current one. It doesn't. I can see it in the imported old profile, but if I check history on another device, it's not there (aka only locally but not synced yet).

Is it generally possible to add an existing profile and then syncing it to merge it with the current search history one?

Open 10

I get an unexpected error when attempting to sign in to Firefox on my Windows 11 laptop when already signed in on a Windows 10 laptop and iphone.

I used to be synced across two laptops and my iphone but no longer. I am signed in to my Firefox account on my Windows 10 laptop and on my iphone. The windows 10 laptop … (read more)

I used to be synced across two laptops and my iphone but no longer. I am signed in to my Firefox account on my Windows 10 laptop and on my iphone. The windows 10 laptop indicates that I am also signed in on my Windows 11 laptop, but when I run Firefox on my Windows 11 laptop, it indicates that I am signed out. When I attempt to sign in (on the Windows 11 machine), I get an "unexpected error" flag and I cannot sign in.

How can I fix this?

Open 21

How can I prevent Firefox from losing sync.

After the most recent update, my desktop version of Firefox keeps disconnection Sync so my passwords disappear. I also have an iPhone Firefox app doing Sync. The password… (read more)

After the most recent update, my desktop version of Firefox keeps disconnection Sync so my passwords disappear. I also have an iPhone Firefox app doing Sync. The passwords reappear when I reconnect Sync on the workstation, but I want the desktop workstation to be the master and the passwords to always be available. How do fix it?

Open 10

CORS error when trying to login to Sync

When I'm trying to login to Sync my Firefox account, I'm getting a cors error after putting in my email address and clicking the sign in button. This is on a new profile… (read more)

When I'm trying to login to Sync my Firefox account, I'm getting a cors error after putting in my email address and clicking the sign in button. This is on a new profile with no extensions installed on 150.0

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://api.accounts.firefox.com/v1/account/status. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). Status code: 406.

Open 6

Firefox and incorrect password

Im trying to sync my android to existing account on PC. Phone says my firefox login incorrect yet when I go to firefox settings , it shows my name and password that I us… (read more)

Im trying to sync my android to existing account on PC. Phone says my firefox login incorrect yet when I go to firefox settings , it shows my name and password that I used to try to log in with phone. I then tried the scan option, but when I phone up to pc screen to QR code, it just sits there. SO I think ill just change my password. I go to password change section and it sends me the code via email. I input the code and brings me to change password screen yet when i try to change it, it states the prepopulated old password is incorrect. I am logged into PC with this info so how is it incorrect?

Open 10

I have two computers, both exactly the same. One comp. shows 260 passwords, the other shows 253. Why are they different?

I have two computers that I use and I have them setup the same. Both have Windows 11, both are the same model, HP. One computer has 260 passwords and the other has 253 … (read more)

I have two computers that I use and I have them setup the same. Both have Windows 11, both are the same model, HP. One computer has 260 passwords and the other has 253 passwords. Why aren't they the same. Same sign in name Ronald Cogan, same email, same password. But when I bring up the one computer it shows 260 passwords and when I move over to the other computer it show 260

Open 1 14

Пропадают синхронизированные вкладки

Добрый день. У меня всё было хорошо, и ранее с телефона всегда были доступны синхронизированные вкладки, которые открыты в браузере на ПК, однако недавно мне понадобилос… (read more)

Добрый день. У меня всё было хорошо, и ранее с телефона всегда были доступны синхронизированные вкладки, которые открыты в браузере на ПК, однако недавно мне понадобилось разлогиниться на телефоне, потом я снова залогинилась, и с тех пор у меня возникла с ними проблема. Вкладки просто пропадают сами по себе спустя время. Чтобы они снова появились, мне нужно оказаться у своего домашнего компьютера и открыть Firefox, и осуществить синхронизацию (если она не успела произойти автоматически). Тогда какое-то время эти вкладки появляются в Firefox на моём телефоне с Android,.. а спустя время снова пропадают. Это очень неудобно, потому что я не могу, находясь на работе или в поездке, комфортно воспользоваться вкладкой, использованной на домашнем компьютере. Раньше эти вкладки были доступны всегда, и я всегда была спокойна и уверена, что могу к ним обратиться. Что делать? Помогите, пожалуйста. Прикрепляю скриншот, где видно, что вкладок нет (к сожалению, сейчас не могу сделать скриншот, где они есть, поскольку в данный момент времени я нахожусь на работе).

Open 20

Firefox for iOS password sync not working unless triggered manually

I am trying to use Firefox passwords on on Windows 11 and iPhone via Sync but password changes made in Windows 11 do not sync to the iPhone unless the sync is triggered m… (read more)

I am trying to use Firefox passwords on on Windows 11 and iPhone via Sync but password changes made in Windows 11 do not sync to the iPhone unless the sync is triggered manually from within the Firefox for iOS app. Password changes do not sync automatically.

Windows 11 v149.0.2 Firefox for iOS v 150.0

Open 24