Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 5 replies
  • 4 have this problem
  • 1 view
  • Last reply by John99

KerrynCJS
KerrynCJS
more options

bp-1c1100b0-d7af-4663-a22f-73d5c2140325

This is just one of many. The problem started yesterday (after updating to 28.0) when I tried to download a file (photo from webmail) I got as far as the dialogue box and everything stalled before crashing out. I've worked my way through the various suggestions and ran a full anti-virus and malware check overnight (malwarebytes and AVG). Tried a restore and still the same problem, tried in safe mode and problem still happening, I even tried going back to 27 but no success. I have the same problem when I try to change the options on download to save to a specified location rather than choosing one each time, everytime the dialogue box opens the browser stalls and crashes. And now I've just discovered that I have exactly the same problem uploading a file (document to attach to email via webmail).

bp-1c1100b0-d7af-4663-a22f-73d5c2140325 This is just one of many. The problem started yesterday (after updating to 28.0) when I tried to download a file (photo from webmail) I got as far as the dialogue box and everything stalled before crashing out. I've worked my way through the various suggestions and ran a full anti-virus and malware check overnight (malwarebytes and AVG). Tried a restore and still the same problem, tried in safe mode and problem still happening, I even tried going back to 27 but no success. I have the same problem when I try to change the options on download to save to a specified location rather than choosing one each time, everytime the dialogue box opens the browser stalls and crashes. And now I've just discovered that I have exactly the same problem uploading a file (document to attach to email via webmail).

Chosen solution

Fixed! Nothing to do with Firefox, good ol' Microsoft strikes again. A background update had changed the IE security settings, a reset of IE and all back to normal. Phew.

Edit, for forum cross referencing purposes note

  • Report for CrashID bp-1c1100b0-d7af-4663-a22f-73d5c2140325
  • Crash Signature: EMPTY: no crashing thread identified
  • Related bug Bug 916489 - Unknown silent crash on startup
    • Please do not post in bugzilla unless you have vital new information
      https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
    • There is probably little or no point in trying to file a bug for a crash generating an empty signature, unless you have solid Steps To Reproduce and a solution or workaround.

For other general information and advice articles please scroll down to my next post /questions/991734#answer-548713 ~J99

Read this answer in context 👍 0

All Replies (5)

Simon
Simon
more options

When I try and download something or open a PDF file. Basically anything that requires FireFox to show me a dialog box it freezes and the only way to close it is to tell windows to close it, so there is no chance of sending a crash report.

I am now back on 27.0.1 Which although prone to crash does let me send a crash report.

KerrynCJS
KerrynCJS Question owner
more options

Chosen Solution

Fixed! Nothing to do with Firefox, good ol' Microsoft strikes again. A background update had changed the IE security settings, a reset of IE and all back to normal. Phew.

Edit, for forum cross referencing purposes note

  • Report for CrashID bp-1c1100b0-d7af-4663-a22f-73d5c2140325
  • Crash Signature: EMPTY: no crashing thread identified
  • Related bug Bug 916489 - Unknown silent crash on startup
    • Please do not post in bugzilla unless you have vital new information
      https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
    • There is probably little or no point in trying to file a bug for a crash generating an empty signature, unless you have solid Steps To Reproduce and a solution or workaround.

For other general information and advice articles please scroll down to my next post /questions/991734#answer-548713 ~J99

Modified by John99

Simon
Simon
more options

Can't see any problems in IE security but then I don't use it.

I have found that when I had a page running flash open that seemed to cause an issue if I wanted to open a dialogue box in FF. FF & Flash have not run well together for ages.

KerrynCJS
KerrynCJS Question owner
more options

No, I don't use IE either and it all seemed fine. But resetting the security has solved the problem for me. My flash is disabled because it causes all sorts of problems so it's not that.

John99
John99
more options

For general advice on Crashes see

Also possibly of interest see