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When I fill in my email address and password, I click "next" and it says "incorrect words, try again"

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  • 1 has this problem
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  • Last reply by mablemae

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When I fill in my email and password then click "next", it says "incorrect words, try again"

When I fill in my email and password then click "next", it says "incorrect words, try again"

All Replies (2)

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Go to TOOLS > OPTIONS > PRIVACY > PASSWORDS > EDIT SAVED PASSWORDS and there you can delete saved passwords. The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.

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I did that and went back to set up sync, but got the same message