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"Sync encountered an error while connecting: Incorrect account name or password. Please try again. This message keeps popping up

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  • 11 have this problem
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  • Last reply by cor-el

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This error message appears at the bottom of the Firefox page in a solid yellow background. It appears all the time. Next to "please try again" is an oval with the word PREFERENCES in it. When I click on it it says INCORRECT NAME OR PASSWORD.

This error message appears at the bottom of the Firefox page in a solid yellow background. It appears all the time. Next to "please try again" is an oval with the word PREFERENCES in it. When I click on it it says INCORRECT NAME OR PASSWORD.

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