Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

no videos work since upgrading to Firefox 13

  • 11 replies
  • 39 have this problem
  • 1 view
  • Last reply by rjrnz

more options

Since upgrading to Firefox 13, no videos will work. Everything works fine on IE, but I much prefer Firefox. I have tried rolling back to old version of Firefox and that doesn't help. I have updated all the plugins and still, no change. I have spent HOURS working on this.

I do NOT want to switch back to IE, but will have to if I cant get firefox to be fully functioning browser.

any help?

Since upgrading to Firefox 13, no videos will work. Everything works fine on IE, but I much prefer Firefox. I have tried rolling back to old version of Firefox and that doesn't help. I have updated all the plugins and still, no change. I have spent HOURS working on this. I do NOT want to switch back to IE, but will have to if I cant get firefox to be fully functioning browser. any help?

All Replies (11)

more options

hello, this has likely nothing to do with the firefox update (so downgrading or reinstalling won't help), but with adobe's update of the flash plugin to versin 11.3 which apparently is problematic when realplayer is present as well.

please refer to Flash 11.3 doesn't load video in Firefox

more options

Dear Mad,

I beg to differ as everything worked just fine before the upgrade. But I have found a solution and that was to disable the realplayer downloader. once done, the videos appear to work again.

thanks.

but before the upgrade, EVERYTHING worked just fine. thanks for taking the time to answer. i appreciate it.

more options

hello, the update of the flash plugin to version 11.3 was released by adobe on june 8th, so it might appear as if this issue is caused by the firefox update which was also released in that time frame...

more options

This does not work for me, any other suggestions?

more options

rjrnz, for me, the issue was the real player plug in. Once I removed that, everything else seemed to work ok. But it took me HOURS to figure that out.

hope that is helpful.

more options

Hi rjrnz, what symptoms are you having? Did you consider rolling back to an earlier version of Flash player, or disabling the new protected mode (if you have Windows Vista or Windows 7)? See Flash 11.3 doesn't load video in Firefox.

more options

fyi, for anyone else that may post a response, I am not being rude if I don't reply. I am leaving on a 12 day trip tomorrow. totally UNconnected.

happy discussing. I hope whoever else is having trouble with Firefox, gets it figured out.

see you later.

more options

Hi dbundesen, to avoid messages piling up, feel free to turn off notifications. A "Stop email updates" link appears to the right of your original question.

Modified by jscher2000 - Support Volunteer

more options

jscher2000 THANKS!!!!!!

more options

What did eventually work for me was to uninstall realplayer and then all video's would play again