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website using frames shows up as different tabs

  • 4 replies
  • 2 have this problem
  • 7 views
  • Last reply by juanavelez

juanavelez
juanavelez
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A customer's website makes use of frames for their portal. Our apps are rendered in one or more of those frames. However, our apps reside in a different domain (e.g. portal's domain is portal.customer.com and app's domain is ourapp.customer.com) than the portal's. We have fixed this problem in IE9 by enabling the "navigate windows and frames across different domains" but I have not found an equivalent for firefox

A customer's website makes use of frames for their portal. Our apps are rendered in one or more of those frames. However, our apps reside in a different domain (e.g. portal's domain is portal.customer.com and app's domain is ourapp.customer.com) than the portal's. We have fixed this problem in IE9 by enabling the "navigate windows and frames across different domains" but I have not found an equivalent for firefox

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Did the forum correctly detect that you are running Firefox 6.0.2, or is that incorrect? Did this behavior start with that version, or earlier? (Knowing which versions are and are not affected can help in searching for the "bug" or other information on what was changed and why.)

juanavelez
juanavelez Question owner
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The system details are correct. The problem happens with Firefox 6+.

We have only tried with firefox 6 or newer.

At this moment I can not upgrade to any newer version because of the restriction by GWT Developer of not supportting firefox 7 or newer.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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You may be able to run "portable" versions of Firefox from a USB flash drive for testing. For example:

Firefox 10.0.2: http://portableapps.com/apps/internet/firefox_portable

Firefox 3.6.27: http://portableapps.com/apps/internet/firefox_portable/localization#legacy36

Or perhaps your customer can report when the problem began?

To rule out the possibility of a conflict with one of your add-ons, you could try the following diagnostics.

First, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox with add-ons disable in Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

Alternately, you can use Firefox's profile manager to create a new (blank/default) profile: Managing profiles.

If either of those works correctly, then an add-on or customization may be causing the navigation issue.

juanavelez
juanavelez Question owner
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First, thanks for your reply.

I tried both Firefox 10.0.2 and 3.6.27 and the problem still happens in both.

The customer has always recommended running our apps using IE but they have now requested that our apps should also run on FF.

We knew for a long time that they did not work on FF but that was because of the use of 3rd Party libraries tuned for IE (Calendar, Buttons, Widgets, etc. However, it was strange to see the issue with frames being rendered as tabs which we also encountered on IE9 but on IE9 we were able to fix it by enabling the "navigate windows and frames across different domains" feature.

I can only imagine that something similar exists for FF