Browser feature does not allow me to search or login to some web sites
I can't search for a name on Facebook and on certain web sites I'm unable to log in at all. Nothing happens when I click on log-in. No "hand" appears indicating that it is active. It's just the pointer.
All Replies (4)
Hi,
Please check if this happens in Safe Mode. Also try a Ctrl + F5 refresh on problematic pages. This helps to bring in content afresh.
That problem can be caused by the Yahoo! Toolbar or the Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable.
So what do I do about the interference?
Do you have one of the above mentioned toolbars?
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
- Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
- Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")