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all buttons are in gray, my bookmarks are gone, there's no history, what happened?

  • 3 replies
  • 3 have this problem
  • 4 views
  • Last reply by dynamite

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i have no idea what's going on. i can't even use the backpage button. if i go to another webpage the web address in the bar doesn't even change. even though i'm here right now it still has the address of the page i first went to.

i have no idea what's going on. i can't even use the backpage button. if i go to another webpage the web address in the bar doesn't even change. even though i'm here right now it still has the address of the page i first went to.

All Replies (3)

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the other odd thing is that any tab i have open... the little gray spinning image that usually stops when a page has finished loading.... it never stops. even though the pages is loaded.

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the OTHER thing is that all my information seems to still be saved. i am still logged in to some mostly used sites that i need a login. i'm assuming that's due to firefox saving my info. why is everything else gone? i essentially can't use the browser at all this way...... i can but not for long. i can't make new bookmarks and i can't go forward or backward.

is there any solution to this?? or will i forever be unable to use firefox?

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Your version of Firefox is very old. Please upgrade it. See the steps in this article: Upgrading to Firefox 3.6.

If the problem persists after upgrading also, try the 2 solutions given in this article.