Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Zip code failed validation

  • No replies
  • 1 has this problem
  • 2 views

I am unable to use my credit card to sign up for the VPN. It's linked to a Canadian postal code and any variation of it is rejected with the error "The zip code you supplied failed validation". The service is said to be available in Canada and the postal code is correct (tried capitals, lowercase, with/without space, with/without hyphen). I tried with multiple credit cards. Please help.

I am unable to use my credit card to sign up for the VPN. It's linked to a Canadian postal code and any variation of it is rejected with the error "The zip code you supplied failed validation". The service is said to be available in Canada and the postal code is correct (tried capitals, lowercase, with/without space, with/without hyphen). I tried with multiple credit cards. Please help.