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My pc freezes, says not responding

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  • 1 has this problem
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  • Last reply by FredMcD

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My pc freezes, says not responding. I tried the troubleshooting items, didn't help.

My pc freezes, says not responding. I tried the troubleshooting items, didn't help.

All Replies (3)

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Hi Gizmo. Sorry to hear you're having trouble. However, we'll be unable to provide any meaningful assistance without more information regarding your environment and when this happens/what you're doing at the time when you're computer freezes.

Question: Are you attempting browsing the web on Firefox when this happens? If so, does anything else cause your computer to "freeze?"

Question: Are you loosing all ability to use your computer?

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My pc freezes when I have like 2-3 screens open, when pc freezes, it locks up my pc, I have to force close those screens, I use Firefox and I have sent Firefox some reports about this.

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What's your computer system and Firefox version?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding