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My pc freezes, says not responding
My pc freezes, says not responding. I tried the troubleshooting items, didn't help.
All Replies (3)
Hi Gizmo. Sorry to hear you're having trouble. However, we'll be unable to provide any meaningful assistance without more information regarding your environment and when this happens/what you're doing at the time when you're computer freezes.
Question: Are you attempting browsing the web on Firefox when this happens? If so, does anything else cause your computer to "freeze?"
Question: Are you loosing all ability to use your computer?
My pc freezes when I have like 2-3 screens open, when pc freezes, it locks up my pc, I have to force close those screens, I use Firefox and I have sent Firefox some reports about this.
What's your computer system and Firefox version?
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding