After downloading the updates to Firefox (per alert) I lost 50% cpu
HELP!! I received an alert that I needed to update Firefox on my 8.1 Windows desktop.
Before this happened my NEW HP computer was running great and Firefox was running great. After downloading Firefox ...everything takes 1-3 minutes to accomplish. To open my mail, to google search... anything that uses a browser is like molasses.
Each time I tell someone this happened their answer is.... "don't use Firefox". That should NOT be the answer.
Please help. All was OK before the Firefox download.
Thank you (Here is the error information...not sure if it helps)
Filename: firefox.exe Full Path: c:\program files (x86)\mozilla firefox\firefox.exe ____________________________ Details Stability Unknown, Many Users, New, Good Origin Downloaded from Unknown Activity Actions performed: Actions performed: 1 ____________________________ Developers Mozilla Corporation Version 29.0.1.5239 Identified 5/10/2014 at 9:35:57 PM Last Used 5/14/2014 at 8:06:49 AM Startup Item No ____________________________ Unknown This program crash history is not known. Many Users - Tens of thousands of users in the Norton Community have used this file. New -This file was released more than 7 days ago. Good - Norton has given this file a good rating. ____________________________ Source File: firefox.exe ____________________________ Performance ____________________________ Avg. Resource Usage: Heavy Avg. CPU Usage: Moderate Avg. Memory Usage: Heavy ____________________________ Performance Alert Process ID 2940 CPU 47% of at least one CPU. Memory Normal Handles Count Normal Disk Read Activity Normal Disk Write Activity Normal ____________________________ System Change c:\users\kelly\appdata\local\mozilla\firefox\profiles\mht5vl2p.default\cache\1\eb\a3b34d01 ____________________________ File Thumbprint - SHA: ee8b03fcbcf8e4ac45a21c7a3fe3b980e56c6e988d4ca91db85c395cae034653 File Thumbprint - MD5: 0da891cb0703d912ceafa072f54d002b
Modified by cor-el
All Replies (2)
Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.
- Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Thank you.
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.
See:
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window