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A user's guide to creating a screenshot of their problem for uploading to the support forum.

<!-- This article should be a guide for users who are trying to take a screenshot and upload it in the support forum. It should use "for" to separate instructions for Windows, Mac and Linux. The instructions should use the default, built-in tools and just focus on making and uploading an image. Resizing and annotating are not necessary. For reference on how to use the built-in tools see https://support.mozilla.org/en-US/kb/Adding%20screenshots Note that until https://bugzilla.mozilla.org/show_bug.cgi?id=718732 is fixed, Windows XP users will have to save their images as png (the default is bmp). --> A [http://en.wikipedia.org/wiki/Screenshot screenshot] is an image of your computer screen or portion of the screen. On the Mozilla Support forum, we don't want people to be shy about adding screenshots. A picture is worth a thousand words and can go a long way to help explain a problem. {for win} = Creating a screenshot on Windows = Once you have the screen presented the way you want for the screenshot: #Press the {key Print Screen} or {key Prnt Scrn} or {key prt scn Sys Rq} key (depending on your keyboard). This key is usually found in the upper right section of your keyboard. To capture only the active window, hold down the {key Alt} key at the same time. # Go to the Windows Start menu and open up the Microsoft Paint program from the Programs list (look under Accessories). You can also use other screenshot software, see the Tools section below for a selection of programs. #Once Paint is open, click Paste and your screenshot will appear. #Save your image as a PNG file, in an easy-to-find location such as your desktop. You now have a screenshot that you can add to your forum question by clicking the {button Browse…} button below the "Post a Reply" box. == Tools == * [http://en.wikipedia.org/wiki/Microsoft_Paint Microsoft Paint] (included with Windows) * [http://en.wikipedia.org/wiki/Snipping_Tool Snipping tool] (included with Windows 7, Vista and Windows 8) * [http://www.irfanview.com/ Irfanview] (Free) * [http://www.getpaint.net/ Paint.NET] (Free) * [http://www.xnview.com/en/index.html XNView] (Free) * [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software] {/for} {for mac} = Creating a screenshot on Mac = Once you have the screen presented the way you want for the screenshot: *To capture the screen, hold down the {key command} key, as well as the {key Shift} key, as you press {key 3}. *To capture a specific section, hold down the {key command} key, as well as the {key Shift} key, as you press {key 4}; then select the area you want to copy. *To capture a specific window, hold down the {key command} key, as well as the {key Shift} key, as you press {key 4}; then press the {key spacebar}. You can then click on a window to capture it. As a result, there will be a PNG file on your desktop, called {filepath Picture 1}. You now have a screenshot that you can add to your forum question by clicking the {button Browse…} button below the "Post a Reply" box. == Tools == * [http://www.xnview.com/en/index.html XNView] (Free) * [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software] {/for} {for linux} = Creating a screenshot on Linux = Once you have the screen presented the way you want for the screenshot: *On Ubuntu Linux, click the {menu Applications} menu, go to the {menu Accessories} folder, and select {menu Take Screenshot}. *In other cases, depending on your desktop manager, you can use [http://en.wikipedia.org/wiki/KSnapshot KSnapshot] or [http://en.wikipedia.org/wiki/Gnome-screenshot Gnome-screenshot] (or use the {key Print Screen} or {key Prnt Scrn} key, depending on your keyboard) to capture your screenshot. You now have a screenshot that you can add to your forum question by clicking the {button Browse…} button below the "Post a Reply" box. == Tools == * [http://www.xnview.com/en/index.html XNView] (Free) * [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software] {/for} [[Template:ShareArticle|link=http://mzl.la/P5cm9b]]