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When logged in, Ask the Community button is missing from Support Forum address, replaced with Top Contributors

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Note: this is a Mozilla website issue, but there is no category for this so I use the Firefox category.

Hello, this is a reboot of https://support.mozilla.org/en-US/questions/1342814 which was solved with a workaround then archived. However, I don't find this satisfying as we found a UX issue on the Mozilla website that needs to be fixed.

The issue is twofold: missing button (hard problem), and lengthy click flow (soft problem).

The issue occurs on all questions/ (not questions/new/) pages: https://support.mozilla.org/en-US/questions/firefox https://support.mozilla.org/en-US/questions/thunderbird etc.

I'll use Thunderbird to illustrate.

When logged in, the Ask the Community button is replaced with a Top Contributors button. This makes it impossible to ask a new question from that page. You'd need to: Clickflow A 1. Log out / use another browser, but stay on the page e.g. https://support.mozilla.org/en-US/questions/thunderbird 2. Click Ask the Community => https://support.mozilla.org/en-US/questions/new 3. Surprisingly, select the category again (website forgot we were on Thunderbird, it sent us to a generic URL) => https://support.mozilla.org/en-US/questions/new/thunderbird 4. Click Ask Now => https://support.mozilla.org/en-US/users/auth?next=%2Fen-US%2Fquestions%2Fnew%2Fthunderbird%2Fform 5. Log in =>https://support.mozilla.org/en-US/questions/new/thunderbird/form then login 6. Ask the question

If you don't want to log out / change browser, then you must: Clickflow B 1. Click on Support mozilla top-left button (the website home button) => https://support.mozilla.org/en-US/ 2. Select product e.g. Thunderbird => https://support.mozilla.org/en-US/products/thunderbird 3. Click Ask the Community => https://support.mozilla.org/en-US/questions/new/thunderbird 4. Click Ask Now => https://support.mozilla.org/en-US/questions/new/thunderbird/form 5. Ask the question

You must NOT click on Get Help > Thunderbird or you'll fall back to the problematic page with Top Contributors.

Required fix: Ask the Community button should always appear on https://support.mozilla.org/en-US/questions/thunderbird. If logged in, it could appear below Top Contributors button.

Suggested improvements: Reduce the number of steps of both click flows: - in Clickflow A, assume user wants to ask question on the same category as the last page. You can still add a button or dropdown to change category if user realizes it's not exactly the forum they wanted, or even a list of categories at the bottom of the page under some header "Looking for another product?". But at least this will remove the need for step 3. - in Clickflow B, skip the second Ask button, Ask Now (step 4). Assume user who clicked Ask Community on the previous page, already searched a similar question using "Find help..." (which is present on both the page with Ask Community and Ask Now), and just lead them to the form. (Clickflow A enters question flow faster so it doesn't have this redundant Find help... issue)

Note: this is a Mozilla website issue, but there is no category for this so I use the Firefox category. Hello, this is a reboot of https://support.mozilla.org/en-US/questions/1342814 which was solved with a workaround then archived. However, I don't find this satisfying as we found a UX issue on the Mozilla website that needs to be fixed. The issue is twofold: missing button (hard problem), and lengthy click flow (soft problem). The issue occurs on all questions/ (not questions/new/) pages: https://support.mozilla.org/en-US/questions/firefox https://support.mozilla.org/en-US/questions/thunderbird etc. I'll use Thunderbird to illustrate. When logged in, the Ask the Community button is replaced with a Top Contributors button. This makes it impossible to ask a new question from that page. You'd need to: Clickflow A 1. Log out / use another browser, but stay on the page e.g. https://support.mozilla.org/en-US/questions/thunderbird 2. Click Ask the Community => https://support.mozilla.org/en-US/questions/new 3. Surprisingly, select the category again (website forgot we were on Thunderbird, it sent us to a generic URL) => https://support.mozilla.org/en-US/questions/new/thunderbird 4. Click Ask Now => https://support.mozilla.org/en-US/users/auth?next=%2Fen-US%2Fquestions%2Fnew%2Fthunderbird%2Fform 5. Log in =>https://support.mozilla.org/en-US/questions/new/thunderbird/form then login 6. Ask the question If you don't want to log out / change browser, then you must: Clickflow B 1. Click on Support mozilla top-left button (the website home button) => https://support.mozilla.org/en-US/ 2. Select product e.g. Thunderbird => https://support.mozilla.org/en-US/products/thunderbird 3. Click Ask the Community => https://support.mozilla.org/en-US/questions/new/thunderbird 4. Click Ask Now => https://support.mozilla.org/en-US/questions/new/thunderbird/form 5. Ask the question You must NOT click on Get Help > Thunderbird or you'll fall back to the problematic page with Top Contributors. Required fix: Ask the Community button should always appear on https://support.mozilla.org/en-US/questions/thunderbird. If logged in, it could appear below Top Contributors button. Suggested improvements: Reduce the number of steps of both click flows: - in Clickflow A, assume user wants to ask question on the same category as the last page. You can still add a button or dropdown to change category if user realizes it's not exactly the forum they wanted, or even a list of categories at the bottom of the page under some header "Looking for another product?". But at least this will remove the need for step 3. - in Clickflow B, skip the second Ask button, Ask Now (step 4). Assume user who clicked Ask Community on the previous page, already searched a similar question using "Find help..." (which is present on both the page with Ask Community and Ask Now), and just lead them to the form. (Clickflow A enters question flow faster so it doesn't have this redundant Find help... issue)
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