Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

As of last night, can neither send nor receive Thunderbird email.

  • 2 отговора
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от anne4

anne4
anne4
more options

Last night around 8:30 EST, my emails stopped working on Thunderbird (both sending and receiving). I can still both send and receive emails via Webmail (Comcast) and on my BlackBerry, so the problem would appear to be Thunderbird-related.

When I click "Get Messages," I see: "Thunderbird--Failed to connected to server mail.comcast.net."

When I attempt to send a message, I see: "An error occurred while sending mail: The mail server sent an incorrect greeting: concurrent connection limit in Avast exceeded (pass:0, processes:thunderbird.exe[50])."

(I have made no recent changes in Avast.)

Today I upgraded to Thunderbird 52.8. That made no difference one way or another; I couldn't send or receive emails either before or after the upgrade.

Any advice? I can use comcast.net, but I'd much rather use Thunderbird! Thank you.

Last night around 8:30 EST, my emails stopped working on Thunderbird (both sending and receiving). I can still both send and receive emails via Webmail (Comcast) and on my BlackBerry, so the problem would appear to be Thunderbird-related. When I click "Get Messages," I see: "Thunderbird--Failed to connected to server mail.comcast.net." When I attempt to send a message, I see: "An error occurred while sending mail: The mail server sent an incorrect greeting: concurrent connection limit in Avast exceeded (pass:0, processes:thunderbird.exe[50])." (I have made no recent changes in Avast.) Today I upgraded to Thunderbird 52.8. That made no difference one way or another; I couldn't send or receive emails either before or after the upgrade. Any advice? I can use comcast.net, but I'd much rather use Thunderbird! Thank you.

Всички отговори (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please see https://support.mozilla.org/en-US/kb/cannot-receive-messages

Did it help?

anne4
anne4 Задаващият въпроса
more options

Thanks so much for the link, which does indeed look potentially helpful--though I don't know for sure, since I didn't end up needing it. I left home on a trip, and when I returned and booted up my desktop computer, my Thunderbird inbox suddenly started loading. I was able both to send and receive emails. I had made no changes, and I have no idea either what had caused the original problem or what had made it go away.