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New Flash version does not work on my windows 7 laptop, I cannot view videos

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  • 7 have this problem
  • 3 views
  • Last reply by cor-el

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After downloading the new version of adobe Flash, video's will not play on a windows 7 home premium. It is a 64bit operating system. I am also using Mozilla for my web browsing.

After downloading the new version of adobe Flash, video's will not play on a windows 7 home premium. It is a 64bit operating system. I am also using Mozilla for my web browsing.

All Replies (4)

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Please elaborate on the issue you are having.

Thank you.

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I am not able to view any videos from any sites, also I can't stream live news feeds using the new flash download. I had to uninstall it and insall an older version to watch streaming videos, youtube or episodes on CBS, ABC, NBC. Is there a fix for this issue?

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Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

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You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.