Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am trying to set up sync on my desktop, so I can sync my ipad. When I enter my email address, it says unknown error. I've tried several email addresses.

  • 2 cavab
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

more options

When trying to set up a sync account, the first thing I have to do is enter my email address. When I begin typing that, I get an "invalid email address" just below it. I understand this is because I haven't finished typing it. Once I finish typing the full address it, the error message changes to "unknown error". I have tried several different email addresses and each time I get the same message. I want to sync my ipad to the desktop.

When trying to set up a sync account, the first thing I have to do is enter my email address. When I begin typing that, I get an "invalid email address" just below it. I understand this is because I haven't finished typing it. Once I finish typing the full address it, the error message changes to "unknown error". I have tried several different email addresses and each time I get the same message. I want to sync my ipad to the desktop.

All Replies (2)

more options

Which version of firefox are you using? Please update to the latest version if you have not already.

Also are you putting capital letters into the email field? Try using all lower case.

more options

Just ignore that message. It should disappear once you have finished entering the email address.