Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have 2 hotmail accounts that Thunderbird can access but my wife's one has not since set up

  • 1 cavab
  • 0 have this problem
  • 90 views
  • Last reply by Matt

ernest9
ernest9

I have 2 hotmail accounts that Thunderbird can access but my wife's one has not since set up.

I have had to set up new email account for my wife because her one she has used for 10 years will end after 6th January 2026 because email service provider is ceasing email business. I have an hotmail address that has worked seamlessly with Thunderbird for 10 years. If it is tried in Thunderbird to access the new account to check for new mail it either states not authorised or not connected. I have tried adjusting settings to be same as mine but not succeed in solving. I am at a loss. Maybe it was easier set up accounts 10 years ago?

I have 2 hotmail accounts that Thunderbird can access but my wife's one has not since set up. I have had to set up new email account for my wife because her one she has used for 10 years will end after 6th January 2026 because email service provider is ceasing email business. I have an hotmail address that has worked seamlessly with Thunderbird for 10 years. If it is tried in Thunderbird to access the new account to check for new mail it either states not authorised or not connected. I have tried adjusting settings to be same as mine but not succeed in solving. I am at a loss. Maybe it was easier set up accounts 10 years ago?

Chosen solution

ernest9 said
Maybe it was easier set up accounts 10 years ago?

Probably! Life on the whole was simpler in the past. Go to the troubleshooting information in Thunderbird and clear the cache or search cache in settings and use the button there.

Then search cookies in settings and use the show cookies button to remove all. While you are there make sure cookies are enabled in Thunderbird. They are needed for oAuth authorization setup and outlook uses that not your password.

You might also need to disable you antivirus product as they are notorious for breaking the account setup process, from Norton's Sonar to others and their anti scam tools that simply don't work correctly to their shoddy software firewalls that actually block Thunderbird.

Read this answer in context 👍 0

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor

Seçilmiş Həll

ernest9 said
Maybe it was easier set up accounts 10 years ago?

Probably! Life on the whole was simpler in the past. Go to the troubleshooting information in Thunderbird and clear the cache or search cache in settings and use the button there.

Then search cookies in settings and use the show cookies button to remove all. While you are there make sure cookies are enabled in Thunderbird. They are needed for oAuth authorization setup and outlook uses that not your password.

You might also need to disable you antivirus product as they are notorious for breaking the account setup process, from Norton's Sonar to others and their anti scam tools that simply don't work correctly to their shoddy software firewalls that actually block Thunderbird.

Sual ver

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.