Thunderbird Community Forum

Thunderbird not displaying all new emails in the inbox. New emals are downloaded and visible in all other folders.

Problem started 2 days ago.

Checking on my cellphone using Google chrome on my webmail account new emails are shown.

If I quit Thunderbird and restart the new emails now show in the inbox.

What needs to be done to get All new emails showing up in my Thunderbird Inbox?

Whenever I search emails in Thunderbird, it does not display any in the results from the current month. This has been happening for a while. I get so many emails that at times I don't recall WHEN something came in, and I have to scroll and scroll to find it if I need to see it again. Very frustrating and time consuming. I hope someone has an answer, I've exhausted hunting for settings that are doing this.

I am now getting a spinning wheel with annoying frequency while using/trying to use Thunderbird on my MacBook Air 2017 running Monterey. Everything was fine for the first 6-9 months, but over recent months the spinning wheel has appeared more and more frequently while I'm trying to read mail, answer mail, scroll through messages, etc., etc. Now it comes up every few minutes and delays me doing anything for about 15-30 seconds at a time. It's really frustrating. I recently ran Onyx, which was designed to clear cache, etc and make everything run smoothly. But the only program it required me to quit before it started was Thunderbird. Is there some cache or something I need to clear on a (semi-) regular basis to keep it working at a reasonable speed without this godforsaken spinning wheel interrupting everything? Thanks for any/all your help.

I shut everything down clicked on the update button - seemed to download and message had said restart so I did - then I noticed all my book marks were gone. Are they hidden ? Can I get them back?

My email host requires changes to connection settings (this is for an existing account), specifically to increase security but also specifying new incoming and outgoing server names.

I have meticulously copied the settings provided by the host for this purpose but Thunderbird will not (cannot?) connect to the server.

Thunderbird is not asking for my password, nor does the password appear in TB's 'Saved Passwords'.

So I tried 'Add Mail Account', entered all the new settings manually, but TB responds 'Incoming server already exists' (presumably because I had already changed the existing account settings?) - see screenshot.

Should I remove the existing account before trying 'Add Mail Account'? Although that would seem unlikely to work, since the existing account with the new settings does not connect.

Support from my email (and broadband) host has been practically useless, so I thought I would ask the wonderful brains on TB forum if they can give me any clue as to where things are going wrong?

After using Thunderbird and the Calendar - synced to my Google Calendar - for many years I find myself with a new installation of Tbird on a new PC running Windows 11. I've got the calenders all setup and synced and everything, but when I try to set notifications the only choice available is "Show an alert". It also used to offer "Send an email". I want the ability to send those email notifications, not just phone alerts. I've looked through the settings and don't see anything obvious. So how do I get it to send notifications via email? Thanks, --Brian

When I am using UNIFIED Inbox in Thunderbird and I use the MOVE TO button at the top it successfully moves the message BUT after the move the MOVE TO button is greyed out and not selectable, so I can not use it again to move another email message to a folder.

Then I have to use the less efficient file menu "Message -> Move to" which works and then when the move is done, mysteriously the MOVE TO button UN-greys and is available for the 3rd message to be moved.

When I do the same thing in any "normal" inbox it does not exhibit this behavior.

Any help is appreciated in fixing this bug.

Had issues with Comcast emails. They were set up with POP settings. Was on the phone with Comcast and uninstalled 3 email addresses and reinstalled using IMAP settings. I did not delete the message data leaving that box unchecked. After about 1.5 hours on the phone with Comcast was able to get the reinstalled Comcast email addresses to pull all of the emails off Comcast website. But there are emails that are missing from each of the inbox and sent folders for each of the 3 Comcast email addresses.

I do an incremental weekly backup using Acronis True Image 2020 Home Edition. I see the folders in the path but since they were saved last Saturday under POP settings, the backups I will need to try to recover are in 3 of the Comcast folders in the "MAIL" folder and not "IMAPMAIL" folder which listed 6 folders from imap.comcast1.net through imapcomcast6.net.

What do I need to copy from the correct Comcast folder called "Profile" where the izpoojy7.default is? Within this izpoojy7.default is the folder mail.comcast-1.net which has 1 of the 3 Comcast email addresses I need to recover the inboxes and sent folder emails. Please see the attached photo of the contents of this mail.comcast-1.net folder.

Do I just copy the Inbox.mozmsgs as well as the Sent.mozmsgs files? Or do I also need to recover more of the files within the respective mail.comcast-1.net folder? Thank you for any assistance you can offer on this matter.

Hey, I'll try to keep this brief. Microsoft is forcing me to buy a new PC so as to "upgrade" from Windows 10 to Windows 11. My Windows 10 PC has Thunderbird (128.9.1--it says it's up to date) and it works just fine. I've spent over two hours attempting to set up Thunderbird on my new Windows 11 PC and...no dice. I'm at the end of my tether; I can't afford to waste more time on this. So...

--Thunderbird 137.0.1 (fresh download this afternoon--unclear as to the discrepancy vs. Windows 10 ver.) --Email = ATT --The setup program says it knows who ATT is and has the configuration --When I press "Done" for the setup to get everything going, it spins forever, then says, unhelpfully, "Unable to login at server. Probably wrong configuration, username, or password." --Needless to say, I've checked everything 48 ways from Sunday; let's assume that my email is correct --So if it's not my email address, that leaves password or configuration, right? --Password: According to Mr. Google's AI (*ahem*) I shouldn't use my regular password, I should use a "secure mail key"...well, that's okay, my regular password wasn't working anyway --Believe it or not, I've got notes on my original secure mail key so I enter that. Doesn't work. I enter the random character string that the secure mail key is supposed to stand for. Doesn't work. --I generate a fresh secure mail key in case the silly things have a shelf life. The new one doesn't work, nor does its random character string. --I then direct my attention to the configuration. Thunderbird said it knew what to do, but...what if? Inbound looks okay, compared to the settings on my old PC and also as recommended by Mr. Google. --Outbound...uh, oh...

Folks, I've tried every permutation that I can think of for passwords and outgoing servers and, lacking any intelligent guidance as to exactly what the problem is, I have no idea what else to try.

I'd appreciate advice as to what to try next, but am no longer hopeful. I may have to move on to another program in an effort to get something that works. I'm falling behind on my day.

Spoiler alert: Don't tell me to curse at the screen or give it the middle finger...I've already tried those approaches and they don't work.

Thanks, Grey

Hello, This has been an ongoing issue for me for many years. Whenever I receive e-mails from 2 friends who use AOL as their client, all the embedded meme and/or image files are converted into attachments, and what appears in the content text area is empty boxes. For example, I could get an e-mail about a photography opportunity with some typical photos of the scenery, etc. along with plenty of text paragraphs describing the specifics of this event. All the images will be as attachments. Now, it's there's only one or two such images, it's not too much of an annoyance, but many times there's multiple images, so now at the bottom, you have to scroll through each one, trying to fit it into where it belongs.

IF others send me similar documents who use other clients, Gmail,

etal., the image files are intact where they belong. Can you ascertain whether this is a Gmail/Thunderbird problem or does it originate with the AOL senders? Thank you.

Set up email list per instructions but get this message error .....TBBIGroup <TbbiGroup> is not a valid email address because it is not of the form user@host. You must correct it before sending the email

What did I fail to do?

I am trying to change my Thunderbird password which I have forgotten but the settings page needs it to reveal saved passwords, which is a catch 22. Do I need to remove it in order to replace it with something that I can remember or is there another way to fix this?

Starting yesterday 4-3-2025 my Thunderbird email keeps locking up and saying it is not responding. I can close it and open it and then work with it for 2 or 3 minutes and it will start not responding again. This is a consistent problem the last few days. I did check and it said there was an automatic update on 4-2-25. I am not sure if this had anything to do with it but i did go in and request an update about 2 hours ago today. This has not helped as I still consistentaly get the not responding problem. Please advise what I can do to fix this.

Hello, in last times it going in my Inbox many Billings at Zugferd-Format. Zugferd is an German *.PDF Format with *.XML. Now i can open an Email with Billing in Zugferd, and the attachment as *.Pdf. I see the '.PDF. Wen i want to Print the Attchment *.PDF there comes White Paper as the Printer.

Wen it make an Download the *.Pdf, open with Acrobat PDF Viewer an Print ist all Ready only in Thunderbird i have Probleme with Zugferd *.PDF Print.

Hello again.

I asked this before but still it's not working.

Sometimes E-Mails shown in Thunderbird are missing 50% of the content (first 50%). Today 2 E-Mails got mixed up. So Thunderbird showed 2 E-Mails with the same content but different Subjects. So 1 was wrong. When I logged into my E-Mail Account then it was all ok there. So it must be a Thunderbird Problem or Server-IMAP Problem.

The Question is: How can I tell Thunderbird to re-download this email ?

I was told here this before: "right click the folder, select properties and then the repair button. Does that fix it?" Yes that does solve it but this mixes up the view in Thunderbird (columns are resetted), I don't want that.

Is there any way to re-download a specific email ? I really wonder why such a professionel e-mail program lacks such simple function.

Thank you Nico

Dear Sirs, When I move emails that I have sent or received normally to a local folder, I am unable to see the contents of the email at all, and I can no longer move the email back to the inbox to check. I would appreciate some advice on the cause and solution.

Our emails suddenly stopped downloading on to thunderbird on Friday 3rd April. The final one being at 17.31. We have been in touch with our broadband provider who say they are unable to help us and it is an issue with thunderbird. We haven't done anything to cause this to happen, they just stopped. Can you help us please.

Actualicé el nombre y la firma de mi cuenta y cada día vuelve al nombre anterior. Necesito que me ayudéis a encontrar la forma de cambiarlo y guardarlo de forma permanente.