Showing questions tagged:

I'm not able to disable the "to save disk space, do not download:"

I selected the "To save disk space, do not download:" checkbox while I was traveling with restricted internet. I've deselected the checkbox now, but the downloads are st… (read more)

I selected the "To save disk space, do not download:" checkbox while I was traveling with restricted internet. I've deselected the checkbox now, but the downloads are still restricted. Apparently deselecting did not unset a flag in the settings? Does anyone know how to edit the settings for each account to do this manually?

Open 3

When composing an email to send I'm noticing that long urls that I paste into an email don't wrap within the email.

I'm a retired Desktop Support tech more familiar with Outlook, still very new to Thunderbird. I enjoy supporting family & friends and often email urls for various re… (read more)

I'm a retired Desktop Support tech more familiar with Outlook, still very new to Thunderbird. I enjoy supporting family & friends and often email urls for various reasons. What setting do I need to tweak in Thunderbird to get long urls that I paste into emails to send to wrap within the composed email?

Open 2

Apple calendar no longer opening despite apple id & password saved in Thunderbird

Apple ID and password are saved in Thunderbird but every time I open Thunderbird it now askd for apple ID & password. Was working OK originally about 3 months ago but… (read more)

Apple ID and password are saved in Thunderbird but every time I open Thunderbird it now askd for apple ID & password. Was working OK originally about 3 months ago but itn the last 2-3 weeks has started to ask for this info, If I type it in with my apple ID and the apple specific password then the calendar opens. It I say save password the next time I open Thunderbird it asks for Apple ID and password. and so on and so on.....

Open

Thunderbird configuration and Infomaniak mail/calendar

Using Thunderbird to check emails and the calendar for an Infomaniak account: The account was active and working properly. After switching this account to 2FA, Thunderbir… (read more)

Using Thunderbird to check emails and the calendar for an Infomaniak account: The account was active and working properly. After switching this account to 2FA, Thunderbird consistently requested a username and password during synchronization. After some research, the solution is as follows: you need to create a new app password with Infomaniak, then ensure that Thunderbird saves the password and that the “Require device authentication...” option is disabled. Would it be possible to provide a complete step-by-step guide for next time? Thank you.

Open

I've been unable to send or receive e-mail to and from my main business e-mail account in Mozilla Thunderbird

Either yesterday or today, I was prompted within Mozlla Thunderbird to enter my password before I could download e-mail sent to my main business e-mail address, [edited]@… (read more)

Either yesterday or today, I was prompted within Mozlla Thunderbird to enter my password before I could download e-mail sent to my main business e-mail address, [edited]@suddenlink.net. I did that, expecting to see my latest mail haul from that account downloaded to my inbox. I was therefore unpleasantly surprised to see that my e-mail login failed, with the message:

"Login to server imap.suddenlink.net with username [edited] failed."

Yet, I was able to log into my webmail account for [edited] online with that same login and password.

I then tried updating the password, thinking that the Optimum server was requiring that I do that as a security measure for the entire network. After restarting the system, I logged back into Thunderbird and tried to view my [edited]@suddenlink.net e-mail.

Even after doing all that, I failed to gain access to my latest e-mail deliveries to [edited]@suddenlink.net.

Can anyone help me to restore my access to my e-mail account [edited]@suddenlink.net in Mozilla Thunderbird? I can view or send the e-mail in my webmail account, or on my Smartphone. However, those methods are considerably less convenient than relying on mail delivery to or from Thunderbird.

This sort of setback has happened before. Whenever it happened it was difficult to solve. Attached is a screenshot of the Thunderbird response to my attempted server login.

Open 3

cant send a irs form 4506-b that has to be sent with adobe acrobate reader, but reg email works on thunderbird

An IRS form 4506-B PDF has to filled out and sent with adobe reader, if you use a browser it disables funtions in adobe acrobate reader that allow you to send the form. … (read more)

An IRS form 4506-B PDF has to filled out and sent with adobe reader, if you use a browser it disables funtions in adobe acrobate reader that allow you to send the form. Thunderbird works find to send regular emails. It isnt working when I click on the "submit form" buttton at bottom of the 4506-B forms page. I ran Thunderbird in troubleshoot mode and turned off all AVG protection includeing VPN and it still wont work. I tried with my aol and gmail accounts.

'FROM IRS SITE':How To Submit Submit Form 4506-B via email by completing the form then clicking the “Submit Form” button at the bottom of the page. Adobe Reader. We use Adobe Acrobat PDF files to provide electronic access to our forms and publications. You will need to have the Adobe Reader software installed to submit this form. We recommend using the most recent version of Adobe Reader - available free from Adobe's website. When submitting, saving, or printing a file, be sure to use the functionality of Adobe Reader rather than your web browser

Open

アカウントエラーが表示されメールが取り込めない

メールを読み込むと「アカウントエラー メールボックスにメールを書き込めませんでした。ファイルシステムに書き込み権限があるか、ディスクに十分な空き容量があるか確認してください」と表示される。 同アプリで他のメールアカウントでは表示されず、取り込みについても問題はないため、容量に問題はないと思われる。 また別の端末では正しくメールを取り込んで… (read more)

メールを読み込むと「アカウントエラー メールボックスにメールを書き込めませんでした。ファイルシステムに書き込み権限があるか、ディスクに十分な空き容量があるか確認してください」と表示される。 同アプリで他のメールアカウントでは表示されず、取り込みについても問題はないため、容量に問題はないと思われる。 また別の端末では正しくメールを取り込んでいる。

対処方法を教えてください。

Open 1 9

Compaction pop up window reappears every few minutes

Hello everyone. Thanks for all your support. A few weeks ago I started noticing a pop up window was occurring every (approx) 5 minutes in Thunderbird suggesting that I r… (read more)

Hello everyone. Thanks for all your support.

A few weeks ago I started noticing a pop up window was occurring every (approx) 5 minutes in Thunderbird suggesting that I run a compact to save 992MB. I assumed this would stop happening after a few weeks and a few updates from Mozilla, but the problem has remained, so I'm coming here to ask about it.

Context: I'm on Windows 11. I have multiple email accounts that my Thunderbird reaches out to. At least one of the accounts is retired so reaching out to its historical server fails.

Reproducing: For me to reproduce it, I run the compact. Quit Thunderbird. Start Thunderbird. It reports 992MB can be freed. I let it compact. The main inbox disappears and reappears. I wait a few seconds and restart Thunderbird. It again tells me that it can save 992MB by running a compact.

What I've tried: I've tried repair on the inbox folder of the account I'm typically in. That didn't help. I have many other folders across many accounts and not tried to repair any other folders. I've searched the Mozilla help system.

Logs: It seems to me that a compact is probably failing but I don't know where to look for evidence of the failure.

Open 11 94

Thunderbird won't show or send message. Microsoft suddenly requires a second email address.

Thunderbird won't work anymore. Microsoft message requiring that I add another email address in case I can't access email account. I don't want to use other email addre… (read more)

Thunderbird won't work anymore. Microsoft message requiring that I add another email address in case I can't access email account. I don't want to use other email address, but there is no other option to this message.

Open 7

Thunderbird doesn't sync with GMX - times out

Thunderbird stopped syncing with my GMX email accounts (I have several) a couple of days ago. It keeps reporting that the attempted connection has timed out. I haven't ch… (read more)

Thunderbird stopped syncing with my GMX email accounts (I have several) a couple of days ago. It keeps reporting that the attempted connection has timed out. I haven't changed any settings on either Thunderbird nor GMX. Any idea why and how to fix it?

Open 6 74

アーカイブフォルダのアイコン切替

アーカイブしたメールの保存先のフォルダーを切り替えました。 新フォルダーと旧フォルダーのどちらも,アイコンがボックス型となっております。 旧フォルダーは通常のフォルダーアイコンに戻したいです。 どうすればいいでしょうか。 なお,GmailからIMAPで同期しています。 I’ve changed the folder where archi… (read more)

アーカイブしたメールの保存先のフォルダーを切り替えました。 新フォルダーと旧フォルダーのどちらも,アイコンがボックス型となっております。 旧フォルダーは通常のフォルダーアイコンに戻したいです。 どうすればいいでしょうか。

なお,GmailからIMAPで同期しています。

I’ve changed the folder where archived emails are saved. Both the new folder and the old folder now have box-shaped icons. I’d like to revert the old folder to the standard folder icon. How can I do that?

Note: I’m syncing via IMAP from Gmail.

Open 8

thunderbird connection issue

i have a problem in the connection we need to have remote session • Client : Mozilla Thunderbird (version utilisée) • Serveur SMTP : smtp-mail.outlook.com • Port : 587 • … (read more)

i have a problem in the connection we need to have remote session

• Client : Mozilla Thunderbird (version utilisée) • Serveur SMTP : smtp-mail.outlook.com • Port : 587 • Sécurité : SSL/TLS • Authentification : OAuth2 • Message d’erreur exact indiquant un timeout / échec de connexion SMTP • Confirmation que : o le compte fonctionne en webmail o le service Microsoft est accessible o le problème persiste malgré un changement de réseau (si testé)

Open 5 11

Thunderbird Profile (copy/paste) no local folders/tasks updated

Hi, I am hoping that the community can help me find an answer to this. I have two computers that I use for work. The one in the office has TB running all the time and be… (read more)

Hi, I am hoping that the community can help me find an answer to this. I have two computers that I use for work. The one in the office has TB running all the time and before I leave for the weekend/vacation I would close TB, copy the profile folder to a USB (or copy it to cloud) and then paste the profile folder on my work laptop (at home). While all the settings get copied (local folders structure, addons etc.) as I use IMAP, it downloads all the mail on the new system regardless. I thought that it should have the latest mail downloaded as part of the profile folder, is that not the case? The bigger issue is that none of the Completed Tasks Lists, Templates, etc. get updated. It still shows all the older stuff on the work laptop and no updates carry over from the PC (at work). Going through the profile folder I see multiple copies of the files prefs.js, folderCache.json, global-messages-db.sqlite appended as: prefs-computername.js and folderCache-computername.json etc. (The computername is the name of the PC - office/laptop) The profile name is the same between the two computers. TB is only started after the profile is copied locally. TB version is the same between systems. I am left scratching my head why somethings are copied but not others. Hoping that the community can help me here. Thanks!

Open 4 23

How do I get rid of a bar displaying previous emails?

Using the desktop version I have a bar just above the Inbox which shows 9 messages. How can I toggle this ribbon off so it doesn't show messages that I have read or put i… (read more)

Using the desktop version I have a bar just above the Inbox which shows 9 messages. How can I toggle this ribbon off so it doesn't show messages that I have read or put into folders. See bar that is highlighted in image #2.

Open 2 13

file type icon missing in attachment window

When composing an email and adding an attachment, the file type icon does not appear next to the file name of the attachment. I located this thread: https://support.mozil… (read more)

When composing an email and adding an attachment, the file type icon does not appear next to the file name of the attachment. I located this thread: https://support.mozilla.org/en-US/questions/1547712 which seemed to address this and someone hit on the issue--file names that have a space in the name--test file.pdf for example generate the problem. When attaching a file with no spaces in the name, the icon appears. Any further info on this? Windows 11 personal. Thunderbird v. 149.0.2 (64-bit)

Thanks

Open 9

Duplicated emails in unified folder

New emails to some accounts appear as duplicates in the unified folder. I suspected it may be connected to the fact I use "All Mail" as the archive folder for a Gmail ac… (read more)

New emails to some accounts appear as duplicates in the unified folder. I suspected it may be connected to the fact I use "All Mail" as the archive folder for a Gmail account, but now the problem is happening with a Proton account as well. When I restart Thunderbird, or deactivate and reactivate the Unified folders view, they no longer appear as duplicates.

I am using Thunderbird 149.0.2 on Windows 11. The issue started a few weeks ago. Any help would be much appreciated!

Open 18

Downloads old messages

Yesterday, downloading emails got stuck because it couldn't download an email. I tried this multiple times and then it said it couldn't connect to my email server. I trie… (read more)

Yesterday, downloading emails got stuck because it couldn't download an email. I tried this multiple times and then it said it couldn't connect to my email server. I tried Repairing the individuals folders but the problem persisted. I looked the problem up, and one of the recommendations was to uninstall Thunderbird, the profile folder, and install it again. When I launched it again, it told me it couldn't find a profile, so I went to the app data folder and restored the folder containing my emails etc. I reconnected it to my Yahoo Mail server. I started TB this morning, and it does the same thing. It tries to download 205 emails, when I know I haven't got that many from yesterday. It still gets stuck on email 21, so I close it, open it, close it, open it, in which it checks again, and I go round and round in circles. It is now telling me that it has failed to connect to the Yahoo server. Checking mail through the Yahoo site works fine. I am using TB 149.0.1 on Wiindows 11.

Open 12

送受信するとメールボックスにメールを書き込めませんでした。ファイルシステムに書き込み権限があるか、ディスクに十分な空き容量があるか確認してくだとでてきてすべてのメール削除などしましたが解決しません。解決方法教えてください。

受信するとメールボックスにメールを書き込めませんでした。ファイルシステムに書き込み権限があるか、ディスクに十分な空き容量があるか確認してください。の表示がでてしまいます。すべてのメール削除したりしましたが解決できません。どうしたらよいでしょうか?

Open 1 19

Local Folders>Inbox preview doesn't show for most messages

The other day previews of messages quit working in Local Folders>Inbox. New messages will show the preview, but not any of the older messages. The preview area is just… (read more)

The other day previews of messages quit working in Local Folders>Inbox. New messages will show the preview, but not any of the older messages. The preview area is just blank. I drew an arrow to the preview area.

Open 8 1 97