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All my fav and password have defaulted on new PC

jason_nathan
jason_nathan
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Hello, All my fav and password have defaulted on new PC (none have synced over). I have no access to my old PC that i use firefox sync account (always save pw and urls). Faulty harddrive. On my new PC i forgot my Firefox password so did pw recovery with my MFA. All fine but none of my fav and passwords synced over (over 200 urls and 50+ passwords)

I still have my original recovery key there is no options to enter this after firefox login on my new PC.

Please help.

Regards

Jason

Hello, All my fav and password have defaulted on new PC (none have synced over). I have no access to my old PC that i use firefox sync account (always save pw and urls). Faulty harddrive. On my new PC i forgot my Firefox password so did pw recovery with my MFA. All fine but none of my fav and passwords synced over (over 200 urls and 50+ passwords) I still have my original recovery key there is no options to enter this after firefox login on my new PC. Please help. Regards Jason

Modified by jason_nathan

All Replies (2)

Paul
Paul
  • Top 10 Contributor
  • Moderator
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you use the lost password process, all data currently being synced between devices is deleted for your privacy and security.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

jason_nathan
jason_nathan Question owner
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Thanks Paul for your prompt reply.

'If you use the lost password process, all data currently being synced between devices is deleted for your privacy and security.'

I think i am in this category.. can i retrieve my passwords any other way through Mozilla support.

Regards

Sual ver

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