Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Unable to activate/reactivate 2FA, keep getting "Incorrect two-step authentication code" message.

A.
A.
more options

Hello,

I had to deactivate 2FA briefly, and then attempted to use a reactivate it again. I am able to scan a QR, but when I try to enter the OTP codes that show up, I receive the following message "Incorrect two-step authentication code". This has happened with Raivo and Authy (the previous 2FA app). What is causing this?

Hello, I had to deactivate 2FA briefly, and then attempted to use a reactivate it again. I am able to scan a QR, but when I try to enter the OTP codes that show up, I receive the following message "Incorrect two-step authentication code". This has happened with Raivo and Authy (the previous 2FA app). What is causing this?

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure the date/time/timezone on all devices is correct and is synced to a reliable internet service as the TOTP code is only valid for thirty seconds. You can try to enter the otpauth:// directly in the app instead of using the QR code.

A.
A. Question owner
more options

Hello,

The time/date/timezone are correct, and I have tried doing it manually, but still no luck. Whatever I do, I still receive the following message: "Incorrect two-step authentication code".

rudolpht
rudolpht
more options

I´m actually facing the same problem. I tried to activate 2FA for the first time for Firefox using Authy on iOS, but whatever I do, I get the same error message, saying that the code I entered was wrong. I also even manually added the token instead of scanning the QR code, but it didn´t help. All my devices are setup for the same timezone and show the same time, so I could rule this out, too.

Best regards, Tobias

JibeddyHibeddy
JibeddyHibeddy
more options

I was also experiencing this problem just now. You can workaround it by using a mobile browser on your phone, but it's a bit silly this still hasn't been resolved.