How to post a question on TB
Hello
It might seem strange that I'm asking how to post a question on the TB forum when I'm actually doing so but yet again, I had to find the "post question" address on the Internet and copy it into my browser to bring up a TB Forum page with the "post question" button
There is simply no "post question" button that i can see while I'm visiting the forum otherwise
I've had this problem again and again
To resume, how do we get to the post question button when we are on the forum?
Thanks
All Replies (8)
If you click the Support link at the top left corner of any forum page, 4 clicks later it's possible to arrive at this page:
https://support.mozilla.org/en-US/questions/new/thunderbird/form
It has always been that way, and I don't expect it will ever change.
Hello sfhowes
I just tried this and it simply takes me back to the "search support" page the first time and then each click reloads that page. Can you elaborate please?
thanks
got it The "ask" the community is a pop down window if you put your cursor up there and this is what I didn't know Thanks
Finding it is very non-trivial. Every time I needed to find it, it took me a significant effort.
The same issue was submitted as a bug 6 months ago: https://bugzilla.mozilla.org/show_bug.cgi?id=1663530 , but nothing was done since that. It should not take 5[!] clicks to get to it from https://support.mozilla.org ! Rather, it should take no more than 1-2 clicks (1st click -> the product selection, 2nd click "ask").
Speaking as a career software engineer (45+ years, now retired) who has done lots of user interface studies, I got to agree with StR this is an extremely BAD user interface design! Common tasks should NEVER be difficult to find a solution for. Not only is 5 clicks 4 clicks too many, but this particular task of finding how to ask a question is hidden in obscurity. I suspect a lot of people will just give up and this forum will never hear from them, nor get an idea of how bad and troublesome this user interface feature actually is. I too had troubles finding the solution and I have helped design a LOT of websites for businesses.
Which leads me to also want to say that this website interface does not provide an easy way (if any), for users to provide feedback about the website itself. (no, the Contact link at the bottom of each page does not help either) Please do some use case studies/analysis and consider redesigning this website to make it easier and more convenient to use. The model for GUI design's is that they should be a guide to a solution rather than a solution that has to be found in a disorganized toolbox.
Hello everyone
I'm back around 2 months after asking this question and do you think I can remember the multiple clicks to get to ask a question??? Of course not.
So now I'll have to read through the thread again (that's easy to find with "my questions".
I totally agree ! When I have a problem with Thunderbird or Firefox, I avoid coming here to ask a question. I never understand, how to ask a question ; your forums are hellish !
I even wondered, if this was not done intentionally, like the big companies that hide the ways to ask a question or contact them.
It must be said that at the beginning The Mozilla Foundation, it was craftsmanship that today the staff comes from these big companies, so with the same methods.
The banality of evil, would say Hannah Arendt !