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Email doesn't work on another wifi

  • 4 cavab
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

mwrr
mwrr
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I don't know if this is a Thunderbird issue or not, but I use Thunderbird for email so here goes.

- At home I connect my Acer notebook to the internet via wifi, no problem. Today I took the notebook to a library and connected to their wifi. The web worked fine in the browser, but email in Thunderbird didn't.

- When trying to receive email (Get Messages), each connection (I have several email addresses) took a VERY long time and did not receive any emails. I know there were several available because they came in on my phone and also when I got back home they all came in.

- When trying to send an email it timed out before sending.

Any ideas?

I don't know if this is a Thunderbird issue or not, but I use Thunderbird for email so here goes. - At home I connect my Acer notebook to the internet via wifi, no problem. Today I took the notebook to a library and connected to their wifi. The web worked fine in the browser, but email in Thunderbird didn't. - When trying to receive email (Get Messages), each connection (I have several email addresses) took a VERY long time and did not receive any emails. I know there were several available because they came in on my phone and also when I got back home they all came in. - When trying to send an email it timed out before sending. Any ideas?

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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If you have non-secure settings in TB that work when you connect to your home network, they probably won't work when you're on a different network. Open Help/Troubleshooting Information, click Copy text to clipboard, and paste it in a reply here (omit everything after the Mail and News Accounts section).

The easiest solution will be to use secure settings, if your mail provider supports them.

mwrr
mwrr Question owner
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Name: Thunderbird 

   Version: 52.3.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170815040357
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.mruthven.com:110, plain, passwordCleartext
     OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true
     OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, false

   account3:
     INCOMING: account3, , (pop3) secure157.sgcpanel.com:995, SSL, passwordCleartext
     OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) secure157.sgcpanel.com:995, SSL, passwordCleartext
     OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) gator4140.hostgator.com:995, SSL, passwordCleartext
     OUTGOING: , gator4140.hostgator.com:465, SSL, passwordCleartext, true

   account14:
     INCOMING: account14, , (pop3) mail.mruthvenlaw.com:110, plain, passwordCleartext
     OUTGOING: , mail.mruthvenlaw.com:2525, plain, passwordCleartext, true

   account15:
     INCOMING: account15, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

   account16:
     INCOMING: account16, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

   account17:
     INCOMING: account17, , (pop3) secure157.sgcpanel.com:995, SSL, passwordCleartext
     OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 5.4.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Mail Merge, 4.9.1, true, mailmerge@example.net
   ToneQuilla, 1.1.1, true, tonequilla@mesquilla.com

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     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
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     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 6561c28f-30b3-4912-92e6-a88833eeca4
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
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     plugin.importedState: true
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     print.printer_Brother_HL-5340D_(Copy_2).print_colorspace:
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smorele
smorele
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well I think it's not an issue related to Thunderbird but the library. Maybe the wifi as blocked or restricted usage of some ports used to send email (110 or 995 for POP, 143 and 993 for IMAP, etc.) Can you confirm you can use thunderbird with other network ? (except home)

sfhowes
sfhowes
  • Top 10 Contributor
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Except for accounts 2 and 14, I don't see why you wouldn't be able to send and receive on the library network. Although, I wonder why you use POP settings when the accounts are accessed by a computer(s) and a phone; IMAP would synchronize the mail across all devices.