Hello,

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Thank you!

Sorry so long to reply. Was on road w/o internet.

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

• In Firefox 29.0 and above, click the menu button , click Help and select Restart with Add-ons Disabled.
• In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

• On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac: Hold the option key while starting Firefox.
• On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
  (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

No difference in safe mode. I discovered the following when I hilighted all blank messages. Thanks for the help.

try changing the "message body as" entry on the view menu to simple HTML and text.

My guess is the HTML from the iphone of malformed. But without the message source that is only a guess.

Neither "simple HTML" or "text" made any difference. Thanks for trying. Like you say, there is no telling how her phone is set.

Can you send me one of these mails? Right click it in the list select forward as and attachment so I get exactly what you have.

email unicorn dot consulting at gmail dot com

Perhaps digging onto the source will explain what is going on. We might not get a cure, but a reason would be a good start.