Latest Answers

• ZTE Open II - FfOS 1.3 - Email [bad-security] - Unable to establish a secure connection

  The "bad security" error is often due to a site using self-signed certificates. If this is the case, explicitly naming the mail host probably will not change anything. If the cau…

• How to download gmail attached file and save to sd card

  Normally (i. e. for non-developer phones), updates of your phone's system software are provided by the phone's manufacturer. So whether or not your phone get them depends on the v…

• How to download gmail attached file and save to sd card

  Hello, which version do you have on your phone? Downloading attachments in general (not just some specifc types) is not available in older versions (e.g. 1.3). I believe you nee…

• can I install addons on my FFOS drvice????

  Have you already looked on https://marketplace.firefox.com/

• How to download a .txt file?

  Hello, This might be covered under the following [https://bugzilla.mozilla.org/show_bug.cgi?id=825318 Bug]. It is about enabling downloads of non-image attachments.

• My phone won't turn on

  What is your phone and FFOS version? I've seen a similar symptom with version 2.2. You could try first to connect the phone to power for a little while and seen, if you can …

• unable to update os for alcatel one touch fire c

  As far as I know, the official updates are provided by the manufacturer of the phone, i.e. Alcatel. If you go to the system software information under settings - device informati…

• view pdf file

  Do you mean PDF files stored on the SD card? For such files you could install PDF viewer from Marketplace.

• Unexpected loss of connectivity, shutdowns

  So after my report above, I ran into a similar problem with the phone switching itself off without apparent cause. After some research and observation I got the impression that …

• Why am I getting an error "Unable to establish a secure connection with (mail server)"? And what can I do?

  If this is a self-signed certificate or one where the CA is not trusted on FFOS, you will get this error. There is currently no proper user interface for adding certificates. You…

• I accidently removed the battery while reset. Now when I switch on the phone gets stuck at the firefox OS logo.

  Hello Cloudio, I don't know the type of your phone. If it is a Flame, possibly the following page could be of help: https://developer.mozilla.org/en-US/Firefox_OS/Developer_ph…

• Unexpected loss of connectivity, shutdowns

  Does the problem also happen, if you just let the phone sit on a table, i.e. when it is not in your pocket? I know, this is not a practical way to use a phone, but it may help t…

• Unexpected loss of connectivity, shutdowns

  I've got a Flame with the latest regular update (2.0 prerelease) and also only one SIM card installed. So far, I've not seen the problems you describe. Connectivity seems to be p…

• Deleteing caldav calendar event

  Hello pan_kisiel, I have the same symptom and also there are other entries in the forum mentioning the same problem. There is a bug report open that describes the problem (htt…

• How can I update my Alcatel One Touch Fire without crashing?

  Hello, just to add another similar experience: Upgrade of Alcatel One Touch Fire from 1.1-prerelease to 1.1 (official upgrade provided by vendor). The download worked fine. …

• How to ignore SSL errors

  Hello akamit, If I understand your question correctly, I think there is no ready solution for this situation. You could have a look at https://bugzilla.mozilla.org/show_bug.cgi…

• alcatel one touch fire wont start.(power on)

  The way you describe the problem, I would agree with what feer56 suggested above, namely you should try to get help from the manufacturer/seller. This page http://www.alcatelone…

• alcatel one touch fire wont start.(power on)

  Hello nickfree, I have an Alcatel, too. What I noticed was that if the battery is totally empty, the phone cannot be turned on immediately once it has been connected to power. …

• How to manually setup a mailbox access with security settings

  @Juanhellou Something to double-check (I apologize, if you've already done this!): When you access your email from another email client, e.g. Thunderbird, did you check, if your…

• How to see files stored in my phone from my Ubuntu 12.04.3?

  I use Fedora 19 without any problems to connect the phone SDcard as USB-device to my system. So I would think it should work for Ubuntu as well. Have you tried to mount sdb1 m…

• How to sync/exchange my Thunderbird contacts / Lightning dates?

  Hello gb2g, thank you for the additional information about the name resolution and clearing up my confusion :-)

• How to sync/exchange my Thunderbird contacts / Lightning dates?

  After searching for an hour in the bug database without success, I created https://bugzilla.mozilla.org/show_bug.cgi?id=943840

• How to manually setup a mailbox access with security settings

  This may be due to your email-server using a self-signed certificate or one from a CA unknown by the phone. STARTTLS on the phone does not currently handle these. There are open b…

• Channel 50 notifications

  This could be related to channel broadcasts that some carriers use for special purposes. See also thread https://support.mozilla.org/questions/977608 You could check the setti…

• How to sync/exchange my Thunderbird contacts / Lightning dates?

  Hello gb2g, the delete does not work for me either. To me, it seems more likely that it is a problem on the phone, because a) Touching the delete button does not produce an…

• What are these "Channel messages"? (In German, "Kanalnachrichten")

  Some providers (e.g. O2 in Germany) send Cell Broadcasts on Channel 221. They use it to post the coordinates of the base station so it can be determined for example, if the phone…

• Why does the WPA Enterprise Wifi Network not get displayed?

  It seems to me that WPA Enterprise is not currently enabled in Firefox OS. There are several bugs regarding this feature, among others: https://bugzilla.mozilla.org/show_bug.cgi?…

• Why does dialing *100# (to check prepaid account balance) work from dialer but not from contacts?

  Thank you for adding your information to the bug. Once again, there seems to be a difference between the phone/software combination: When I see the contact data displayed after …

• Why does dialing *100# (to check prepaid account balance) work from dialer but not from contacts?

  I ran into this as well, when I tried to use contact entries for enabling/disabling redirection. It seems to me that the transfer of the entry between contacts and phone is someho…

• Does STARTTLS work in v1.1?

  Hello gb2g, here is a screenshot showing the STARTTLS option in the email configuration section (in German). Good luck with your provider!

• Does STARTTLS work in v1.1?

  I'm not sure in which version/phone combinations the bug-fixes were introduced, but at least for me (Alcatel Onetouch, version 1.1-prerelease), the problems described in https://b…

• Does STARTTLS work in v1.1?

  "unresponsive server" might happen, because the provider uses a different port than the one specified in the configuration. Maybe worth a try to check with the provider. I go…

• How to sync/exchange my Thunderbird contacts / Lightning dates?

  Hello Martin, in addition to the answers provided above, I thought I describe how I solved the calendar and contact synchronisation from Thunderbird to Firefox OS for me person…

• I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

  Looking at your picture and the description I can confirm that this really looks quite different. Unfortunately, I also have no "Git commit info" under device information. Maybe …

• I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

  Hello gb2g, as Supercalifragilistic mentioned, the email app still has the selection between imap+smtp and active sync. For imap accounts it then has (under imap settings) SS…

• I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

  @Supercalifragilistic - thank you for your reply. However, this did not make it work in my case, because the self-signed certificate of the server is also used for the SSL-case an…

• I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

  Thank you Curtis and feer56 for your answers. Following your information I checked bugzilla and there is a similar bug (https://bugzilla.mozilla.org/show_bug.cgi?id=850535), w…

• I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

  Hello Curtis, thank you for your reply. Unfortunately, this did not help - when I check for updates, I get the notification that the system is already up-to-date. Should there …