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I use Firefox on Windows to manage Meta Business Suite for my business, Goff Housing Solutions. Facebook, Meta Business Suite and Ads Manager all open normally in Firefox.

The problem occurs when I open the protected Meta Business Portfolio Settings. Meta requires my existing passkey for accounts.meta.com. After I click Continue, Firefox invokes Windows Security, but the only authentication method presented is:

“Security key — Insert your security key into the USB port.”

I have never owned or configured a physical USB security key.

I confirmed that the correct accounts.meta.com passkeys are stored in Apple Passwords on my iPhone. The iPhone can access Meta Business Suite and the protected Business Portfolio Settings normally.

As a control test, I opened the same Meta/Facebook account and the same Goff Housing Solutions Business Portfolio on this same Windows computer using Google Chrome. Chrome opens the protected Business Portfolio Settings successfully.

Therefore, my Meta account, Business Portfolio, permissions, 2FA and existing passkey appear to be working. The problem seems specific to Firefox/Windows passkey handling: Firefox/Windows is treating the authentication request as requiring a physical USB security key rather than offering the existing passkey on my nearby iPhone (for example via QR code/phone authentication).

How can I make Firefox on Windows use my existing accounts.meta.com passkey from my iPhone instead of requesting a physical USB security key?

I do not want to delete/recreate my Meta passkeys, disable 2FA, reset my Meta account, or create a new Business Portfolio because all of those are currently working.

I use passkeys for many online services, they are stored in my Android phone. I use the same Firefox version on two Win 10 Enterprise LTSC 21H2 machines and one Win 11 Pro 25H2 machine. On the Win 10 machines QR passkeys don't work with Firefox, but work with other browsers. Firefox suggests USB-device-based passkey logon only. On the Win 11 machine Firefox offers both phone-generated QR passkey and USB-device-based passkey logon options. Why Firefox doesn't support phone-generated QR passkey on Win 10? Can it be changed in config?

Attached you can see two screenshots from the same Win 10 PC. No phone-stored passkey option in Firefox.

Hello,

I am trying to set up firefox to add a passkey to sign in into bitwarden.

In bitwarden I added my Yubico key in order sign in into my account. Unfortunately, when I try to log back into my account with my Yubico key it doesn't work.

Does firefox support passkey ?

Thank you very much in advance for any help.

Fire fox is my default browser. Amazon requires me to make fire fox my default browser in order to enable pass key on their app. I have done all of this yet pass key does not work I may need a newer version Perhaps you can help me make necessaty changes. I need this app for workplace functions. Please help

THis is such nonesense. I have no idea what the hell happened with creating a passkey. Of course the damed thing disappeared the moment I took the next step. I HAVE NO IDEA OF WHERE I AM IN THIS LUDICROUS PROCESS. It started with going to Google Docs where I am writing a novel and being told I had signed out of Synchronisation. Clicking on it produced this madness. HELP!

I’ve always been able to sign into my benefits out since when I try to go in yesterday I don’t have an android phone. I have an iPhone. I already have a passkey. I just created another pass. Key did the whole account set. My browser is Firefox and yet nothing is working so I need help because I need to get into the BenefitHub work at (amazon) so I should be able to access it like I used to.