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  • Performance and connectivity

my thunderbird has been stalling and "not responding" for two weeks now

Hi, For at least two weeks, Thunderbird has been stalling, not responding, and crashing (but not the type that sends a crash report). Every time it begins downloading mes… (read more)

Hi, For at least two weeks, Thunderbird has been stalling, not responding, and crashing (but not the type that sends a crash report). Every time it begins downloading messages, it stalls. I compacted folders, checked what your forums recommend, and still nothing. I have Thunderbird on a Win10 XPS laptop and a Win11 Dell desktop, new and full of specs. Uninstalled it and reinstalled it. Same. There has to be a bug in the new version, my guess, since it was working perfectly until the latest update. See images from my Win10 laptop right now. Please advice!!! I am at wits' end since I need Thunderbird to do my emailing!!! Or else I will have to find another email handler.

Maria Elena [edited email from public] @csun.edu

Open

How can I adjust the VPN settings when the target website blocks access???

Okay, 2 of my financial accounts are not available when using Mozilla VPN. What I get is an internet error message like this: "" Access Denied: You don't have permission… (read more)

Okay, 2 of my financial accounts are not available when using Mozilla VPN. What I get is an internet error message like this: "" Access Denied: You don't have permission to access "http://raymondjames.com/" on this server.

Reference #18.2824c317.1780333873.7f8f1ac1

https://errors.edgesuite.net/18.2824c317.1780333873.7f8f1ac1 ""

Do you know the technical reasons for this? And can you recommend anything I can do about it? Yes, this is the latest Mozilla VPN and Firefox 151.0.2 versions on my older Win 10 desktop.

Dennis MacMahon [edited email from community support forum]

Open 1

Not responding, connectivity issues, slow deleting

Running Win10, all the sudden I'm getting Not Responding messages, failures to connect to server, and slow deleting of emails. I tried everything: uninstalling/reinstalli… (read more)

Running Win10, all the sudden I'm getting Not Responding messages, failures to connect to server, and slow deleting of emails. I tried everything: uninstalling/reinstalling; running on troubleshooting mode; checking compatibility. Nothing works. Any ideas?

Thank you

Open 1

MESSAGES IN 'INFOLDER' ARE DELETED AFTER ABOUT 5-7 DAYS

MESSAGES IN 'INFOLDER' ARE DELETED AFTER ABOUT 5-7 DAYS, and can't be found I have looked in all settings to try to find the reason, but don't find anything helpful tnx,… (read more)

MESSAGES IN 'INFOLDER' ARE DELETED AFTER ABOUT 5-7 DAYS, and can't be found I have looked in all settings to try to find the reason, but don't find anything helpful tnx, Al email [edited from public] @ec.rr.com

Open 10 1 27

Firefox VPN not working

VPN isn't working. I'm in Italy for a week, but live in the US and want to sign up for NordVPN in the US today. But, NordVPN wants to charge me Italian tax, and must th… (read more)

VPN isn't working. I'm in Italy for a week, but live in the US and want to sign up for NordVPN in the US today. But, NordVPN wants to charge me Italian tax, and must therefore know my location.

How do I show that I'm in the US?

Open 18

The bookmarks and history system will not be functional" error message continues to disrupt

The bookmarks and history system will not be functional" error message has been dogging me for several months. System is windows 11 home and Firefox version 151. All up… (read more)

The bookmarks and history system will not be functional" error message has been dogging me for several months. System is windows 11 home and Firefox version 151. All updates are current across windows and FF. I noticed on the about support page that FF shows that this is a NT Windows 10 OS, not Windows 11. Not sure what that means. I have followed all of the suggested fixes, multiple times. Some don't work at all and some work for a short period of time before the error message returns. The only fix that works the longest is to reinstall FF. This then requires the time consuming task of updating my settings, extensions, proxy, etc. When the next round of Windows security and / or FF updates come through the error message returns. Reluctantly getting ready to dump FF. This is my last ditch effort to find a solution. Thanks.

Open 27

Authentication error in VPN app on Android

VPN app is successfully running on my laptop, but trying to activate it on my Android phone is always ending up in authentication error. Could somebody pls help, what can… (read more)

VPN app is successfully running on my laptop, but trying to activate it on my Android phone is always ending up in authentication error. Could somebody pls help, what can I do to have VPN on my phone as well?

Thanks!

Open 1 45

My PAID subscription VPN has just stopped. This has happened before and I am getting VERY unhappy.

VPN has disconnected for NO REASON. This is a paid up year subscription. It has happened before. Just last month. I am running it on a windows 11 platform and use Firefo… (read more)

VPN has disconnected for NO REASON. This is a paid up year subscription. It has happened before. Just last month. I am running it on a windows 11 platform and use Firefox as my browser and Duck duck go as my search engine.

Open 1 9

My browser intermittently denies me access to my bookmarks. The message suggests that it may be interference from a security program. Does anyone know how to fix this problem?

Here's the message I get 'intermittently when I open Firefox, which is my default browser: Fix "The bookmarks and history system will not be functional" error message The… (read more)

Here's the message I get 'intermittently when I open Firefox, which is my default browser:

Fix "The bookmarks and history system will not be functional" error message

The "fix it" page doesn't suggest any possible security program obstacles. Can you help me find the culprit?

Open 1 73

Thunderbird Mailbox kann sich nicht kopieren.

Ich erhalte die Meldung "Nachrichten konnten nicht in die Mailbox-Datei geschrieben werden. Stellen Sie sicher, dass das Dateisystem Ihnen Schreibrechte einräumt und genü… (read more)

Ich erhalte die Meldung "Nachrichten konnten nicht in die Mailbox-Datei geschrieben werden. Stellen Sie sicher, dass das Dateisystem Ihnen Schreibrechte einräumt und genügend Speicherplatz zur Verfügung steht, um die Mailbox zu kopieren." Speicherplatz ist genügend vorhanden. Bis jetzt konnte ich meine Emails problemlos abholen. Bin erreichbar über Telefon [edited] oder Handy [edited phone#'s from community support forum]

حُلّت 5 27

Firefox for Android suddenly using tons of data

All of a sudden, Firefox for Android has been using about 1GB of data daily. My Data Usage monitor says it is almost all Foreground data. I barely use Firefox for watchi… (read more)

All of a sudden, Firefox for Android has been using about 1GB of data daily. My Data Usage monitor says it is almost all Foreground data.

I barely use Firefox for watching videos or streaming anything, especially when not on WiFi.

I run two extensions — Privacy Badger and uBlock Origin, both of which I would assume should be saving me data by blocking ads and trackers.

Data collection settings are set to Off. Autoplay is blocked for audio and video. Stories (sponsored or not) and sponsored Shortcuts are disabled. Tabs open for 2+ weeks are automatically moved to Inactive.

Open 2 36

How can I synch my address book on my laptop with a Moto G 2025 phone?

How can I synch my address book on my laptop with a Moto G 2025 phone? I need the required steps to do this plainly spelled out, as I am not a super computer user. Thanks… (read more)

How can I synch my address book on my laptop with a Moto G 2025 phone? I need the required steps to do this plainly spelled out, as I am not a super computer user. Thanks!!

Open 1 45

I have Windows 11 OS on my laptop, but when I order merchandise via Paypal, I receive a notification that it was processed using Windows 10! Why is this happening?

I have Windows 11 operating system on my Laptop, but when I order merchandise online via Paypal, I get notification stating my device was recognized and was using Windows… (read more)

I have Windows 11 operating system on my Laptop, but when I order merchandise online via Paypal, I get notification stating my device was recognized and was using Windows 10! I don't understand why this is happening. How do I fix this?

حُلّت 1 73

When using Firefox, images are repeated on each additional screen when sliding 3 fingers on trackpad

REPEATING IMAGES involving . Macbook Air M4 Tahoe 26.2 When sliding from the primary Mac screen to another on the same computer the Firefox image (and ONLY that image) is… (read more)

REPEATING IMAGES involving . Macbook Air M4 Tahoe 26.2

When sliding from the primary Mac screen to another on the same computer the Firefox image (and ONLY that image) is duplicated on each additional screen image loaded making the use of multiple screens virtually useless.

[edited email from public community support forum]

Open 1 396

How can I restart my VPN service if it is not running in the background? I have a Mac.

bold text I have just installed Mozilla VPN but it doesn't seem to be running in the background properly. How can I verify that it is running? And how can I restart it if… (read more)

bold text I have just installed Mozilla VPN but it doesn't seem to be running in the background properly. How can I verify that it is running? And how can I restart it if it isn't running? I have a Mac.

Open 1 90