Firefox Community Forum

I updated my Firefox today and now videos do not play.

I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work after trying all of the following (then, and again now):

Things I've Tried: 1.) Clearing data (cache and cookies) 2.) Turning off "Strict Mode" 3.) Running CCleaner 4.) Disabling/enabling HW acceleration 5.) Checking that the DRM box is checked (and trying it without it checked) 6.) Refreshing Firefox 7.) Uninstalling/Reinstalling 8.) Updating my Windows install 9.) Updating drivers 10.) Disabling all Firefox extensions 11.) Running without extensions 12.) Running in Firefox Troubleshooting Mode 13.) Running Windows in Safe Mode with Networking 14.) Running a fresh install of Firefox without signing in after deleting all traces of Firefox from my PC (including Program Data folders, registry entries, etc.)

What finally worked back in April was to dive into "about:config" and change "media.rdd-processenable" to "false".

That fix does not work this time around.

In the meantime I've been using Brave and having no issues. I've tried video playback in Chrome, Opera, and Edge on this computer with no issues. This playback problem is exclusive to Firefox.

Video playback still works just fine on my 4 home PCs running Windows 10 and Pop_OS (3 self-built, one Asus laptop) using this same build of Firefox.

Other/Rant: I suspect this is a Firefox/Windows 11 problem. Most likely this is not something I can fix myself, but it's incredibly frustrating since I'm buried deep in the Mozilla ecosystem and use it for work. I'd prefer not to have to swap between browsers just so I can watch videos; too many windows open on this tiny work laptop isn't fun to juggle. Basic video playback is the #1 thing I use my web browser for at both work and home so it'd be nice if this irritating, months-long, unacceptable issue were resolved. A modern browser that has video playback issues? What good is it then? What's most irritating is that it seems I'm the one of a very small number of users with this issue, since I see very little posted about it online.

I've been a Firefox user primarily for almost half a decade now - moved over from Chrome for privacy issues. Never had a problem until 4/22 of this year and considering it's still an issue 3 months later... it has me re-evaluating the reliability and my commitment to an otherwise amazing browser.

Hello,

The past few weeks I have run into the issue where Soundcloud fails to load and returns an error. This is circumvented multiple ways. Either I open soundcloud in incognito mode and it works fine, or I clear the cache in normal mode. BUT in the second option soundcloud only works during the first visit.

I found a previous question asked here detailing the same exact issue but nobody found a solution that worked. https://support.mozilla.org/en-US/questions/1346767

Other info I think would be useful: Soundcloud works on my laptop running the same exact profile for firefox. Hinting to me that something else on my computer is in the way.

Deleting all history, cookies, cache, extensions; has not helped

I have attached the images below just as the previous poster has. Including the console log filled with errors.

Hopefully someone can help with this headache!

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to access "http://booking.jetstar.com/au/en/booking/select-flights" on this server".

Reference #18.62052017.1660274157.1f6107dd Other sites like my banking site I can access freely on Edge but cannot on Firefox. No error message in that case, just says error try again. All this started after I loaded Norton. I have had them look at the system, and they have, but also point out that it is not them as I can access the site from Edge. I have looked at the help page and their are thousands of people with the same query but no fixes! As a long term supporter of Firefox I am disappointed that I now have to use Edge to do most of my business. HELP

I got a new computer running windows 11.

I installed Firefox as my default browser. I then noticed the address bar performing search which is annoying as hell and actually and interferes with productivity as I use search. Basically, I have to redo searches after the address bar. It is problematic. The one off search from address bar according to last survey only 26% of users like it. rest want it gone.

As for me, I have tried the solution of Keyword set to false and the browser url oneoff also set to false.

I saw another suggested item of turn off keyword search. However, that item does not have an off button or switch within Windows 11. Just check marks of the suggested keywords that developers installed into the field when downloaded. I unchecked all the items as that was the only change I could do. So, there is no keyword selected. I closed all browser windows and restarted Firefox.

The address bar search still occurs. This make the previous question and answer solution invalid as of August 12, 2022.

I consider this a BUG and a major development of Firefox browser failure. When I search, I am looking for generally wide range of results and alternative search options are better than specific one off search. Best example; What is difference between Clementines and Mandarins? As a one off search you get one set of results. When you use the proper search box of a search engine, you get totally different results that are more useful and less time consuming to know the full range of answers, history, physical traits as well as other items not considered in the address bar search. In the search engine box, you do get the address bar search items. However, they always are 6 to 20 down the list of preferred or most useful. However, the address bar search results do not have all the top 5 items from the search engine search. It is a matter of how the address bar does the search that is at issue. For whatever reason, the results are not as good as direct input. You will have to determine through investigation why that is. However, that is a year's worth of investigation if anyone would do it. In the mean time, this address bar search needs a simple button that does all the changes necessary to make it stop!

Additionally, I find multiple related search options that are given by search engines extremely helpful when looking for related type of searches. This is something that the address bar search can not do and was never designed or allowed to do. Thus, it causes loss of productivity.

As such and because it does cause loss of productivity, it is a BUG and by law, Mozilla must remove items or provide easy solution to stop productivity failure.

The current solution does not work. That means Mozilla must provide an update immediately to make this feature go away for those who find it annoying, useless or interference with productivity!

Firefox Version 103.0.1 Private Browsing Mode ('Never Remember History' is set).

Issue Started: The morning (Pacific time) of June 26 (Before then, clicking 'Clear Data' reset the KB to 0 without having to close and reopen the browser first, without having to 'refresh' the page after clearing the cache, and without having to restart the computer

The browser webpage has been refreshed, the browser closed and reopened, and the computer restarted but the cache does not reset.

Hello,

I want to permanently remove these notifications by whatever means necessary.

This is the same issue that was[[ previously discussed here.|https://support.mozilla.org/no/questions/1237229]] previously discussed here. However, the chosen solution is only a temporary workaround, I am only interested in a permanent fix. I have dom.webnotifications.enabled set to false yet these notifications still appear. Is it possible to disable them using a policies.json file?

How do I stop the Firefox popup ads, every time I open my browser? I will NEVER ACCEPT ANY OFFER via this method!

Also, how do I change the defaulted "keep me logged in" check box to NO CHECK CHECK MARK in that field as default. This is a security issue!

Thank you

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case:

I use `firefox-sync` to manage all my logins information and firefox-sync's password is the unique password I save manually.

Currently I has problems with my O.S and I decided reinstall it. But also I have 2FA enable for mostly of my accounts, and firefox-sync is not the exception, and firefox-sync's 2FA is based on my gmail, so when I tried get logged on firefox-sync, firefox asks me for my verification code, but my verification code is in my gmail, and my gmail's password is in firefox-sync.

So I lost access to all my accounts, I lose my gmail, github, gitlab, stackoverflow, discord, etc etc... :'(

From the gmail side, I tried all that gmail let me try but unsuccessfully.

So, the only possibility that I see, is recover the information of the formatted partition and rebuild the previous state of Firefox. I mean:

Reading about firefox loggins, and taking a look to firefox's workdir (`$HOME/.mozilla`), I see firefox saves login's info in a json file located in `$HOME/.mozilla/$profile$/logins.json`.

So the basic idea is with a data recovery tool, try recover `.mozilla`s directory and replace it over the current environment so when I start firefox can get access to my login's info. But I'm not sure how much it is possible to recover the whole directory, and if is not posible, my question is:

What files next to `logins.json` should be my recovery targets to replace inside the `.mozilla` folder in order to reconstruct my accounts login information?

I'm have a problem with the setting for label printing since the last update. I know it's firefox because I went on safari and it worked fine. I have tried to go to firefox print setting, it is marked correct, but it's printing label's 10 times the size. on labels and even on letter size paper. I've tried to restart firefox and my computer. I also checked my computer settings, but firefox is overriding any settings. So what is going on firefox????

Without my doing anything, firefox has decided to download pdf files in its own html. I have changed the default to adobe rather than ask. When I open the downloaded file in adobe it comes down as an adobe file, I tell it to save as an adobe pdf, but it appears in file manager and then opens in firefox html. Worse, it, whatever it is, has gone into file manager and changed adobe pdf files, some of which have been sitting on my hard drive for some years, into firefox html files. How do I rectify this please?

//Firefox 103.0.1; Linux 5.10; Debian 11.4.0; xserver-xorg 1:7.7; Nvidia 515.57 driver// After clicking on ->Web Browsing -> Firefox there is NO visible response for 26 seconds... then a normal application window opens and Firefox appears to be operating normally. Opening via command line gives the following "error/information" message(s): glxtest: VA-API test failed, failed to initialize VAAPI connection. For the TWENTY-SIX seconds(!) Firefox is apparently trying to connect to a service that is not available. Is there something in "Settings" or in "about:config" that I can do to skip the "glxtest" and/or other glx VAAPI related configuration options? Or, alternatively, am I missing something in the X-window configuration or another library package that is necessary to support the VA-API feature? The Nvidia driver indicates it is providing "GLX server" version 1.4 . [Troubleshooting information / Share Data attached]

I've been using Firefox as my preferred browser for almost as long as it has been available. And I keep it right up to date.

Right now, it's having problems establishing secure connections to very common web sites like https://Google.ca, and https://www.theguardian.com/uk. The former seems to work intermittently, and Google.com always seems to work. Web sites for some major international retailers like Home Depot were also nonfunctional a few weeks ago, but seem to be more consistent now.

Microsoft Edge has no problems displaying any of these web sites on the same computer. And I've been using it more and more recently. This is annoying since I have all of my bookmarks in Firefox.

I have gone through all of the Firefox settings looking for adjustments which might help, but none of the ones I tested made any difference.

I really hope you can help because this problem is costing me a lot of extra time. If I'm forced to switch to another browser, it's unlikely that I'll ever come back to Firefox.

Gordon Latos Calgary, Alberta

Hi Firefox support

I am using Nuance Dragon Professional and trying to install the Dragon extension into Firefox. This is because I am disabled and my hands do not work well See this link https://dnsriacontent.nuance.com/13/setup/ffinstall.html?lang=ENX&browser=firefox

When I hit the install the extension button on the screen nothing happens

I did check to see if this extension was in the Mozilla Firefox extension library and no success

I can make this work with Google Chrome but I would prefer to stick with Firefox Chris Gullett - cg@printstar.biz

I am using Windows 10 Enterprise N, Version 21H2 and installed the Media Feature Pack through the Optional Features tab. But even though other browsers have picked up on that and can play e.g. Twitch streams etc. appropriately, while Firefox still shows the `this video is unavailable or not supported in this browser` error message.

turned on computer and firefox completely wiped out, apparently all this sponsored by firefox....had to start all over again and install "new" firefox...all bookmarks wiped and no way to to go back to old way or to find and transfer my MANY book marks.. what the heck is going on?!?!?! .any help appreciated!!! Richard

can't log in to a number of sites. This time private browsing doesn't work. Trying to log into utility company. PLEASE FIX THIS! I'm having to use other browsers.

Hello. I have few text replacement shortcuts on my macOS. It works in every programm besides Firefox. Even double spacebar that set dot (.) doesn't work. How to fix it?