Showing questions tagged:

Firefox is blocking ads on YouTube, I don't want to get blocked for blocking YouTube ads.

As much as I hate ads on YouTube I don't want Firefox to block the ads because if they find out you are blocking ads they will block you from Google and YouTube. I have G… (read more)

As much as I hate ads on YouTube I don't want Firefox to block the ads because if they find out you are blocking ads they will block you from Google and YouTube. I have Google pages and other things on their sites that have been there for years. Plus, I feel like I'm stealing a service by not lets the ads run that pays their bills and the content creators on YouTube. Please tell me where in Firefox I can turn the ads back on.

I have used Mozilla products since Netscape Navigator came out in 1995 I think it was. I went to a local internet provider and brought home a 3.5in Diskette and it loaded Netscape Navigator with my info all filled in for email, Usenet, Webpage publishing and a few Bookmarks to get started. I still use SeaMonkey for my email because it still has email addresses from the 1990's. I have Thunderbird for email on my phone. Anyway, thank you for all your work over the years. Rocky, [redacted email from community support forum]

Open 1

On YouTube , somewhat strange ...

( Disable autoplay ) , already selected ... rrr1.jpg Press ( F5 ) on keyboard ... ( Disable autoplay ) , no selection ... rrr2.jpg That ... I'm not sure when this problem… (read more)

( Disable autoplay ) , already selected ... rrr1.jpg

Press ( F5 ) on keyboard ...

( Disable autoplay ) , no selection ... rrr2.jpg

That ...

I'm not sure when this problem started ...

.

Open 2

Firefox does not support phone-generated QR passkeys on Win 10 PC. Other browsers do.

I use passkeys for many online services, they are stored in my Android phone. I use the same Firefox version on two Win 10 Enterprise LTSC 21H2 machines and one Win 11 Pr… (read more)

I use passkeys for many online services, they are stored in my Android phone. I use the same Firefox version on two Win 10 Enterprise LTSC 21H2 machines and one Win 11 Pro 25H2 machine. On the Win 10 machines QR passkeys don't work with Firefox, but work with other browsers. Firefox suggests USB-device-based passkey logon only. On the Win 11 machine Firefox offers both phone-generated QR passkey and USB-device-based passkey logon options. Why Firefox doesn't support phone-generated QR passkey on Win 10? Can it be changed in config?

Attached you can see two screenshots from the same Win 10 PC. No phone-stored passkey option in Firefox.

Open 2

Twitch video player no longer works since updating to Firefox 158.0

My Firefox auto updated to version 158.0 the other morning and since then, the Twitch video player fails to work. I'll try to watch a stream, but the video player will st… (read more)

My Firefox auto updated to version 158.0 the other morning and since then, the Twitch video player fails to work. I'll try to watch a stream, but the video player will stay black with a constant "buffering" icon. There was no issue the night prior, before my browser updated.

I've tried watching Twitch on another browser and had no issues.

Open

The bookmarks are not working

Every time I try to access a website using my bookmarks, they don't work, i.e., nothing happens. I have tried numerous bookmarks to be sure that it is not one or two whe… (read more)

Every time I try to access a website using my bookmarks, they don't work, i.e., nothing happens. I have tried numerous bookmarks to be sure that it is not one or two where the web address has changed. I am considering uninstalling and reinstalling Firefox to see if that will over come the issue.

From my point of view Firefox is normally excellent and definitely my browser of choice. So this problem has come as a bit of a surprise.

Open 1

financial institutions not allowing access by firefox

About 4-6 weeks ago Chase started throwing an error message when I tried to log in. Some other banks, credit agencies, brokerage houses also same thing. The work with Chr… (read more)

About 4-6 weeks ago Chase started throwing an error message when I tried to log in. Some other banks, credit agencies, brokerage houses also same thing. The work with Chrome and Edge.

Can Mozilla get past this or do I give up and use a predatory browser?

Open 1

Firefox icon issue

Firefox icon issue There are two websites. On my PC, one of them displays its icons correctly everywhere: on tabs, in Firefox Suggest, and in the browsing history. Howeve… (read more)

Firefox icon issue

There are two websites. On my PC, one of them displays its icons correctly everywhere: on tabs, in Firefox Suggest, and in the browsing history. However, the other website only displays its icon on tabs.

On my phone, the situation is reversed: the website that displays its icons correctly on my PC doesn't show them on my phone, while the website whose icon only appears on tabs on my PC displays its icons correctly on my phone.

I've tried various solutions on my PC, including removing the website from my browsing history and creating a new favicon file, but the problem persists.

Open 1

Recently my ability to use earbuds to hear audio via bluetooth stopped working. Used Troubleshoot but it didn't fix it. Firefox for desktop, Win 10.

I use earbuds to listen to the audio on my desktop computer via Bluetooth. I have a number of pairs of earbuds plus hearing aids. Recently this feature just stopped worki… (read more)

I use earbuds to listen to the audio on my desktop computer via Bluetooth. I have a number of pairs of earbuds plus hearing aids. Recently this feature just stopped working one day. I've used Troubleshoot and haven't found a fix yet. I know how to pair to Bluetooth, etc. The number of settings in Firefox and Win 10* that might affect bluetooth are mind-boggling. Anyone have any ideas? Please?

  • I got an extension from MS to continue updates to my Win10 for some period of time.

My computer won't run Win 11. Telling me to get a new computer is not helpful, I'm afraid. Appreciate all suggestions! :) Kathy


From below box marked Troubleshooting Information: {"securitySoftware": {"registeredAntiVirus": "Avast Antivirus", "registeredAntiSpyware": "", "registeredFirewall": "Avast Antivirus"}, "environmentVariables": {"MOZ_APP_RESTART": "1", "MOZ_CRASHREPORTER_DATA_DIRECTORY": "C:\\Users\\<USERNAME>\\AppData\\Roaming\\Mozilla\\Firefox\\Crash Reports", "MOZ_CRASHREPORTER_EVENTS_DIRECTORY": "C:\\Users\\<USERNAME>\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\1ZpViRhp.Profile 1\\crashes\\events", "MOZ_CRASHREPORTER_PING_DIRECTORY": "C:\\Users\\<USERNAME>\\AppData\\Roaming\\Mozilla\\Firefox\\Pending Pings"}, "lockedPreferences": {"extensions.formautofill.creditCards.os-auth.locked.enabled": false, "fission.autostart.session": true, "media.utility-process.enabled": true, "signon.management.page.os-auth.locked.enabled": false}, "media": {"currentAudioBackend": "wasapi", "currentMaxAudioChannels": 2, "currentPreferredSampleRate": 48000, "audioOutputDevices": [{"name": "Speakers / Headphones (Realtek Audio)", "groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806B9&REV_1000\\4&17bca622&0&0001", "vendor": "", "type": 2, "state": 2, "preferred": 7, "supportedFormat": 4112, "defaultFormat": 4096, "maxChannels": 2, "defaultRate": 48000, "maxRate": 48000, "minRate": 48000, "maxLatency": 480, "minLatency": 144}], "audioInputDevices": [{"name": "Stereo Mix (Realtek Audio)", "groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806B9&REV_1000\\4&17bca622&0&0001", "vendor": "", "type": 1, "state": 2, "preferred": 7, "supportedFormat": 4112, "defaultFormat": 4096, "maxChannels": 2, "defaultRate": 48000, "maxRate": 48000, "minRate": 48000, "maxLatency": 480, "minLatency": 144}, {"name": "Jack Mic (Realtek Audio)", "groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806B9&REV_1000\\4&17bca622&0&0001", "vendor": "", "type": 1, "state": 1, "preferred": 0, "supportedFormat": 4112, "defaultFormat": 4096, "maxChannels": 2, "defaultRate": 48000, "maxRate": 48000, "minRate": 48000, "maxLatency": 0, "minLatency": 0}], "codecSupportInfo": "H264 SWDEC HWDEC\nVP9 SWDEC HWDEC\nVP8 SWDEC HWDEC\nAV1 SWDEC LACK_OF_EXTENSION\nHEVC LACK_OF_EXTENSION\nAAC SWDEC\nMP3 SWDEC\nOpus SWDEC\nVorbis SWDEC\nFLAC SWDEC\nWave SWDEC"}, "accessibility": {"isActive": true, "forceDisabled": 0, "instantiator": "UIAUTOMATION|"}, "startupCache": {"DiskCachePath": "C:\\Users\\<USERNAME>\\AppData\\Local\\Mozilla\\Firefox\\Profiles\\1ZpViRhp.Profile 1\\startupCache\\startupCache.8.little", "IgnoreDiskCache": false, "FoundDiskCacheOnInit": false, "WroteToDiskCache": true}, "pdfjs": {"version": "6.4.195", "enabled": true, "annotationEditorEnabled": true, "enableXfa": true, "openPdfAttachmentsInline": false}, "libraryVersions": {"NSPR": {"minVersion": "4.40", "version": "4.40"}, "NSS": {"minVersion": "3.130", "version": "3.130"}, "NSSUTIL": {"minVersion": "3.130", "version": "3.130"}, "NSSSSL": {"minVersion": "3.130", "version": "3.130"}, "NSSSMIME": {"minVersion": "3.130", "version": "3.130"}}, "userJS": {"exists": false}, "intl": {"localeService": {"requested": ["en-US"], "available": ["en-US"], "supported": ["en-US"], "regionalPrefs": ["en-US"], "defaultLocale": "en-US"}, "osPrefs": {"systemLocales": ["en-US"], "regionalPrefsLocales": ["en-US"]}}, "contentAnalysis": {"active": false}, "sandbox": {"contentSandboxLevel": 9, "effectiveContentSandboxLevel": 9, "contentWin32kLockdownState": "Win32k Lockdown enabled -- default value is true", "supportSandboxGpuLevel": 2}, "remoteAgent": {"running": false, "url": ""}, "addons": [{"name": "Add-ons Search Detection", "type": "extension", "version": "3.0.0", "isActive": true, "id": "addons-search-detection@mozilla.com", "locationName": "app-builtin-addons"}, {"name": "Dashlane", "type": "extension", "version": "6.2640.1", "isActive": true, "id": "jetpack-extension@dashlane.com", "locationName": "app-profile"}, {"name": "Form Autofill", "type": "extension", "version": "1.0.1", "isActive": true, "id": "formautofill@mozilla.org", "locationName": "app-builtin-addons"}, {"name": "IPP Activator", "type": "extension", "version": "0.3", "isActive": true, "id": "ipp-activator@mozilla.com", "locationName": "app-builtin-addons"}, {"name": "New Tab", "type": "extension", "version": "158.2.0", "isActive": true, "id": "newtab@mozilla.org", "locationName": "app-builtin-addons"}, {"name": "Picture-In-Picture", "type": "extension", "version": "1.0.0", "isActive": true, "id": "pictureinpicture@mozilla.org", "locationName": "app-builtin-addons"}, {"name": "Read Aloud: A Text to Speech Voice Reader", "type": "extension", "version": "1.81.1", "isActive": true, "id": "{ddc62400-f22d-4dd3-8b4a-05837de53c2e}", "locationName": "app-profile"}, {"name": "Search by Image", "type": "extension", "version": "8.5.3", "isActive": true, "id": "{2e5ff8c8-32fe-46d0-9fc8-6b8986621f3c}", "locationName": "app-profile"}, {"name": "Snapchat web", "type": "extension", "version": "1.0.8", "isActive": true, "id": "{4cdc299c-0eb3-450b-afc6-b2159744fdf7}", "locationName": "app-profile"}, {"name": "Social Fixer for Facebook", "type": "extension", "version": "31.1.0", "isActive": true, "id": "betterfacebook@mattkruse.com", "locationName": "app-profile"}, {"name": "TablissNG", "type": "extension", "version": "1.8.1", "isActive": true, "id": "extension@tabliss-maintained", "locationName": "app-profile"}, {"name": "uBlock Origin", "type": "extension", "version": "1.75.0", "isActive": true, "id": "uBlock0@raymondhill.net", "locationName": "app-profile"}, {"name": "Web Compatibility Interventions", "type": "extension", "version": "158.0.0", "isActive": true, "id": "webcompat@mozilla.org", "locationName": "app-builtin-addons"}, {"name": "All Fall by MaDonna", "type": "theme", "version": "11.0", "isActive": true, "id": "{bcf82491-347b-4ed2-bb41-4c06f37aeb25}", "locationName": "app-profile"}, {"name": "CouponCabin Sidekick - Coupons & Promo Codes", "type": "extension", "version": "3.5.4.0", "isActive": 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Coastal Sunset", "type": "theme", "version": "2.0", "isActive": false, "id": "{131436a9-f818-46d8-9794-06da6f6484d2}", "locationName": "app-profile"}, {"name": "Cherry Blossom Spring by MaDonna", "type": "theme", "version": "5.0", "isActive": false, "id": "{93e03134-3176-4ff7-8f8e-c337b7d7212e}", "locationName": "app-profile"}, {"name": "Dark", "type": "theme", "version": "1.3.4", "isActive": false, "id": "firefox-compact-dark@mozilla.org", "locationName": "app-builtin"}, {"name": "Default", "type": "theme", "version": "1.4.2", "isActive": false, "id": "default-theme@mozilla.org", "locationName": "app-builtin"}, {"name": "Firefox Alpenglow", "type": "theme", "version": "1.5.3", "isActive": false, "id": "firefox-alpenglow@mozilla.org", "locationName": "app-builtin"}, {"name": "Light", "type": "theme", "version": "1.3.4", "isActive": false, "id": "firefox-compact-light@mozilla.org", "locationName": "app-builtin"}, {"name": "Pink", "type": "theme", "version": "1.0", "isActive": false, "id": "{2b0fadbf-238d-43db-aa9d-e06c9a7e000b}", "locationName": "app-profile"}], "application": {"name": "Firefox", "osVersion": "Windows_NT 10.0 19045", "version": "158.0", "buildID": "20261007201254", "distributionID": "", "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:158.0) Gecko/20100101 Firefox/158.0", "safeMode": false, "memorySizeBytes": 17058377728, "diskAvailableBytes": 388049416192, "updateChannel": "release", "supportURL": "https://support.mozilla.org/1/firefox/158.0/WINNT/en-US/", "osTheme": "", "pointingDevices": ["pointing-device-mouse"], "numTotalWindows": 1, "numFissionWindows": 1, "numRemoteWindows": 1, "launcherProcessState": 0, "fissionAutoStart": true, "fissionDecisionStatus": "enabledByDefault", "remoteAutoStart": true, "policiesStatus": 0, "keyLocationServiceGoogleFound": true, "keySafebrowsingGoogleFound": true, "keyMozillaFound": true}, "processes": {"remoteTypes": {"extension": 1, "rdd": 1, "prealloc": 3, "webIsolated": 1, "gpu": 1, "socket": 1, "utility_audioDecoder_Generic": 1, "utility_jSOracle": 1, "utility_audioDecoder_WMF": 1}, "maxWebContentProcesses": 8}, "legacyUserStylesheets": {"active": false, "types": []}, "normandy": {"addonStudies": [], "prefRollouts": [], "prefStudies": [], "nimbusExperiments": [], "nimbusRollouts": [{"slug": "tab-notes-firefox-labs-149", "source": "rs-loader", "userFacingName": "Tab Notes - 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Open

"Entry point could not be located in xul.dll"; Firefox crashes on startup after update, installer also fails.

The full error message is: "The procedure entry point ?WindowsBCryptinitialization@mozilla@@YA_NXZ could not be located in the dynamic link library C:\Program Files\Mozil… (read more)

The full error message is: "The procedure entry point ?WindowsBCryptinitialization@mozilla@@YA_NXZ could not be located in the dynamic link library C:\Program Files\Mozilla Firefox\xul.dll."

After accepting that, I get another message that says: "Couldn't load XPCOM." Then, it just quits, with no Crash Reporter dialog.

I downloaded a fresh installer, but it takes a couple minutes to even launch, and then just sits there for a long time on the initial screen doing nothing before saying the installation failed. I've restarted my computer twice hoping it was a one-off issue, but there's no change.

According to the file information, xul.dll was last changed September 3rd, so it may not be the source of the issue. Perhaps whatever name mangling is responsible for the above entry point changed and now they don't match?

I have automatic updates set to "download but don't install", so it downloaded it a few days ago and I just restarted it this evening and the issue occurred. I could understand that maybe something got corrupted during the update, but I have no idea how the installer could also be failing.

Solved 3

Why is it when I do a file upload it does remember the last folder I uploaded from?

Recently when I upload files into my email it does remember the last folder I uploaded from? I have to reclick through multiple folders to get back to the one file folder… (read more)

Recently when I upload files into my email it does remember the last folder I uploaded from? I have to reclick through multiple folders to get back to the one file folder where I was last. This is new. The only changes I have done is updated to the latest Mozilla browser and added the duck duck go plugin.

I should also say I am not tech savvy at all!

Open 2

New Tab UI Text Colors

I recently updated my Firefox to v158 from v156, and now the text colors of some of the UI elements on a new tab (e.g. Firefox wordmark, web shortcuts, Recent Activity he… (read more)

I recently updated my Firefox to v158 from v156, and now the text colors of some of the UI elements on a new tab (e.g. Firefox wordmark, web shortcuts, Recent Activity header) which were previously white, have been changed to black (or a color close to black).

I use a custom wallpaper for new tabs, which didn't alter these particular colors on v156. Switching the background in the Customize menu shows the white text on some of the default wallpapers and the dark text on others. I have attached example screenshots to show how these elements looked before and after the update. I used the Developer Tools console to do this.

I assume this has to do with the "modernized" Nova UI redesign (which I have disabled) Mozilla is now forcing on its userbase instead of making it optional. Reverting these properties via the Developer Tools console does not make them permanent. I would rather not have to change my current wallpaper if I can help it.

Is there any other way I can make the text white again without changing the background or downgrading? Or if I can make them permanent with the console?

Solved 3

I can not access Firefox since the updates

What in the world have you done to Firefox??? It is so screwed up that it is impossible to log in. What used to be a wonderful way to cruise the web somewhat safely has t… (read more)

What in the world have you done to Firefox??? It is so screwed up that it is impossible to log in. What used to be a wonderful way to cruise the web somewhat safely has turned into an impossible adventure. After several weeks trying to work around what appears to be bad code, I gave up and went to Opera. I've often wondered if people from competitors to Firefox have infiltrated its ranks to intentionally destroy it. It has happened before and certainly appears to have happened again.

Respectfully, Bob Moses aka once a loyal Firefox user

Open 2

Remove "send link to mobile" from right-click menu

Suddenly with the latest update, I'm seeing "send link to mobile" when I right-click on a link. I understand this is useful for many people but I will never use it and wo… (read more)

Suddenly with the latest update, I'm seeing "send link to mobile" when I right-click on a link. I understand this is useful for many people but I will never use it and would like to remove it from the already-cluttered context menu. I don't see any instructions for doing that, and couldn't find it in about:config. It's frustrating to have something suddenly added without my consent and with no information on how to remove it.

Open

Firefox VPN on works fine - when I turn it off there are websites I cannot connect to .. they timeout.

I am using Windows 10 . I have MS Edge as well as FireFox browsers installed. I just recently installed Thunderbird. Since I used FireFox and turned FireFox VPN on and t… (read more)

I am using Windows 10 . I have MS Edge as well as FireFox browsers installed. I just recently installed Thunderbird.

Since I used FireFox and turned FireFox VPN on and then off (after about 15 minutes) I cannot connect to some websites like rockauto.com using FireFox or MS Edge. If I turn FireFox VPN back on I can connect to these sites (rockauto.com is only one example) just fine. But if I exit FireFox and go to use MS Edge -- I cannot access the websites at all, they timeout.

What gives?

Open 10

Trying to make Firefox default

Coffusing (to me) method of registering. Getting fed up getting nowhere. Like Firefox having used it in the past. I require to make Firefox my default browser with VPN. … (read more)

Coffusing (to me) method of registering. Getting fed up getting nowhere. Like Firefox having used it in the past.

I require to make Firefox my default browser with VPN.

Thanks in advance

Open

stored passwords do not fill in data

1. Most of my stored passwords in Fire Fox "Passwords" do not work anymore. They do not fill in user name and passwords. They are correctly listed in Passwords and the … (read more)

1. Most of my stored passwords in Fire Fox "Passwords" do not work anymore. They do not fill in user name and passwords. They are correctly listed in Passwords and the user names and passwords are correct and can be seen and copied. Also the function "Search in Settings" is not working. It cannot find anything, stuff that clearly exists produces no answers.# Numbered list item

Open 1