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outlook request sign in and password every time i open it. It did not happen before the latest firefox update

  • 4 ردود
  • 1 has this problem
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  • آخر ردّ كتبه FredMcD

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Before the latest Firefox update around 5-6-14, I didn't have to sign in and give a password to open up Outlook from the Firefox default page. Now even after I sign in to Outlook and checking the box to stay signed in, after a few hours, i have to sign in and give the password to open Outlook. It is a Firefox extension or something that has changed. Please do not refer me to Microsoft help as they have a scripted help for this problem that doesn't work.

Before the latest Firefox update around 5-6-14, I didn't have to sign in and give a password to open up Outlook from the Firefox default page. Now even after I sign in to Outlook and checking the box to stay signed in, after a few hours, i have to sign in and give the password to open Outlook. It is a Firefox extension or something that has changed. Please do not refer me to Microsoft help as they have a scripted help for this problem that doesn't work.

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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • The image "new fx menu" does not exist. > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • The image "new fx menu" does not exist. > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
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Details like websites remembering you (log you in automatically) are stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

In case you are using "Clear history when Firefox closes":

  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you would like to keep.

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Some web pages have the option to automatically log you out after a given time.