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Firefox VPN feature is unavailable and remains stuck on "Get Started" despite successful sign-up and sign-in.

Firefox VPN
net.wingman1
net.wingman1

Hello Mozilla Support Team,

I am experiencing a persistent issue with the built-in Firefox VPN feature in Firefox version 159.0.1 on Windows 10 Pro 64-bit.

I have successfully signed up for a Mozilla account and signed in to Firefox. However, the VPN feature does not activate and the interface continuously displays "Get Started" instead of showing the VPN on/off toggle.

Here are the troubleshooting steps I have already completed:

1. Successfully signed out and signed back into my Mozilla account. 2. Confirmed that my account is recognized as signed in. 3. Tested the VPN feature in Firefox Troubleshoot Mode. The problem remained unchanged. 4. Checked Firefox's Troubleshooting Information page. 5. Investigated the VPN-related settings and configuration. 6. Restarted Firefox and repeated the tests.

Additional diagnostic information: - Operating System: Windows 10 Pro 64-bit - Firefox Version: 159.0.1 - VPN Type: Built-in Firefox VPN - Account Sign-in Status: Successful - VPN Interface Status: "Get Started" - Expected Behavior: A functional VPN activation toggle should appear. - Actual Behavior: The VPN setup screen remains stuck on "Get Started".

The issue persists even after these troubleshooting steps.

Could you please investigate whether this is an account eligibility, regional availability, server-side activation, or Firefox VPN provisioning issue?

I would appreciate detailed instructions to resolve this problem or confirmation if there is a known issue affecting Firefox VPN activation.

Thank you for your assistance.

Hello Mozilla Support Team, I am experiencing a persistent issue with the built-in Firefox VPN feature in Firefox version 159.0.1 on Windows 10 Pro 64-bit. I have successfully signed up for a Mozilla account and signed in to Firefox. However, the VPN feature does not activate and the interface continuously displays "Get Started" instead of showing the VPN on/off toggle. Here are the troubleshooting steps I have already completed: 1. Successfully signed out and signed back into my Mozilla account. 2. Confirmed that my account is recognized as signed in. 3. Tested the VPN feature in Firefox Troubleshoot Mode. The problem remained unchanged. 4. Checked Firefox's Troubleshooting Information page. 5. Investigated the VPN-related settings and configuration. 6. Restarted Firefox and repeated the tests. Additional diagnostic information: - Operating System: Windows 10 Pro 64-bit - Firefox Version: 159.0.1 - VPN Type: Built-in Firefox VPN - Account Sign-in Status: Successful - VPN Interface Status: "Get Started" - Expected Behavior: A functional VPN activation toggle should appear. - Actual Behavior: The VPN setup screen remains stuck on "Get Started". The issue persists even after these troubleshooting steps. Could you please investigate whether this is an account eligibility, regional availability, server-side activation, or Firefox VPN provisioning issue? I would appreciate detailed instructions to resolve this problem or confirmation if there is a known issue affecting Firefox VPN activation. Thank you for your assistance.

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