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I cannot log in my own profile

polo20070930 replied
polo20070930

A month ago, I raised this question, but there was no answer. The problem is still here, and forgive me for posting it again. Maybe this time someone experienced will see it. Let me know if you encounter the same problem, maybe we can discuss it out. And thank you to everyone who spares time to read this post. Below is the original question. I'm a Chinese firefox user, so the following descriptions are translated and may not be so accurate. And the attached image is also Chinese, if necessary please use a translation app or somewhat to see it. I have only one default profile in my Firefox account, and I have stored a large number of passwords and bookmarks in this default profile. For certain reasons, I signed out of this profile while retaining the local data such as passwords—meaning that, apart from not being logged in, my browser state remains exactly the same as before. Now I wish to sign back in to enable synchronization. I can see a "Sync and Save Data" button prompting me to log in. After clicking this button, I am asked to enter my username and password, but then I receive a message stating that I have reached the account limit for this profile, and that this profile was previously synced to another account. This is absurd, as I do not have another account, nor have I ever synced this profile to any so-called other account. As a result, I am unable to sign in on this current profile.

A month ago, I raised this question, but there was no answer. The problem is still here, and forgive me for posting it again. Maybe this time someone experienced will see it. Let me know if you encounter the same problem, maybe we can discuss it out. And thank you to everyone who spares time to read this post. Below is the original question. I'm a Chinese firefox user, so the following descriptions are translated and may not be so accurate. And the attached image is also Chinese, if necessary please use a translation app or somewhat to see it. I have only one default profile in my Firefox account, and I have stored a large number of passwords and bookmarks in this default profile. For certain reasons, I signed out of this profile while retaining the local data such as passwords—meaning that, apart from not being logged in, my browser state remains exactly the same as before. Now I wish to sign back in to enable synchronization. I can see a "Sync and Save Data" button prompting me to log in. After clicking this button, I am asked to enter my username and password, but then I receive a message stating that I have reached the account limit for this profile, and that this profile was previously synced to another account. This is absurd, as I do not have another account, nor have I ever synced this profile to any so-called other account. As a result, I am unable to sign in on this current profile.
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All Replies (2)

الحل المُختار

I would try to: 1. Make a new profile (see here see here) 2. Copy and paste only the data you're interested about (like passwords, history, bookmarks, etc...), from your old profile to the new profile, manually. See here to open your Firefox's profile directory, and know which file corresponds to which data. 3. After that, if all works, you can delete the old profile and set the new one as default.

Awsome! Now the problem is perfectly solved. Thank you, Raygen! Actually if I just copy the profile, the problem would remain. You remind me that I can just copy certain data. I almost try to type the passwords, bookmarks, etc. in another profile one by one in despair...

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