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replying to or sending emails

Thunderbird Send and receive email
Toad-Hall replied 1 year ago
andrewmchardy
andrewmchardy

hello I am able to receive emails but when I try: 

-  to reply to a received email or  
- send a new email,

I receive the following message: Login to server mail.optusnet.com.au with username andrewmchardy failed.

can you advise how to fix this

regards andrew mchardy

hello I am able to receive emails but when I try: - to reply to a received email or - send a new email, I receive the following message: Login to server mail.optusnet.com.au with username andrewmchardy failed. can you advise how to fix this regards andrew mchardy

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

What server settings are you using for the Outgoing Server SMTP ?

Apparently the webpage - https://www.optus.com.au/support/answer?id=1434 says to use Outgoing SMTP

  • DEscription - suggest you enter full email address
  • Server name: mail.optusnet.com.au
  • Port: 25
  • Connection Security: STARTTLS
  • Authentication Method: Normal Password
  • Username : Your email address/username should always be entered in full (eg: username@optusnet.com.au)

Password - same password you use to access webmail account via a browser.

Useful info: https://www.optus.com.au/for-you/support/answer?id=20316

It does mention that non authenticated emails has a restriction of 1 per day. So make sure it's all set up as correctly authenticated.