Cannot connect to firefox when i click on icon.
bold text I had just used firefox to file something with the California Second District Court of Appeal and when I went to use it again, the following appeared on my screen: X The procedure entry point SECITEM_FreeArray could not be located in the dynamic link library C:\Program Files\Mozilla Firefox\xul.dll and then X Couldn't locate XPCOM appeared when I clicked ok at the bottom of the first message.
I need to get reconnected immediately. Please help. Thank you.
All Replies (1)
An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files.
You need to reinstall Firefox and possibly remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.
Reinstall Firefox:
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.