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I can not receive emails

Thunderbird Troubleshooting
christ1 replied 3 years ago
Sissy
Sissy

I can not receive emails. I am on maternity leave so I not sure when it started.

I use Windows 10, Thunderbird version 102.6.1. My Anti-Virus product is Windows, if I'm not mistaking The mail accounts (2 accounts) are IMAP, same host I am able to sent emails but not save them. Thunderbird is Online mode, an other mail account from an other host does receive emails When I click on 'get messages' I get the note (at the left bottom corner): 'checking mail server capabilities' I have not changes anything in the settings.

Does anybody have an idea?

I can not receive emails. I am on maternity leave so I not sure when it started. I use Windows 10, Thunderbird version 102.6.1. My Anti-Virus product is Windows, if I'm not mistaking The mail accounts (2 accounts) are IMAP, same host I am able to sent emails but not save them. Thunderbird is Online mode, an other mail account from an other host does receive emails When I click on 'get messages' I get the note (at the left bottom corner): 'checking mail server capabilities' I have not changes anything in the settings. Does anybody have an idea?

All Replies (3)

christ1
christ1
  • Top 25 Contributor
  • Moderator

Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

Sissy
Sissy صاحب السؤال

Hi Christ1, Thank you for your reply.

I tried it but the problem did not go away.

Modified by Sissy

christ1
christ1
  • Top 25 Contributor
  • Moderator

What error message do you get?

See also https://support.mozilla.org/kb/cannot-receive-messages