Help getting a website to show content that was working just a few days ago.
Items won't load from a website that was fine 3 or 4 days ago. I have checked the tracking protection and everything else I can find. I even disabled/removed my adblocker even though it was previously working when it was whitelisted. I need to troubleshoot this problem. 2 websites have the same content but it is only "blocked" on one of them.
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Is there any way I can revert firefox to a specific day, when I know it was working properly.
You're asking for help getting a website to show content, but you don't tell us the website... Interesting...
Modified
I apologize for that but I am not sure you can see the content without being logged into the site. If I had someone to help me troubleshoot, I would be happy to sit in front of my laptop give them the information necessary to help figure it out, but I'm not sure how to post that information without a login. Site A and B are owned by the same company and have similar and even some of the same offerings. You are allowed to have an account with both. They both offer the same paid video ad content from the same sponsor. Site A is working fine I can see the content when it's available, click the link and the video opens in a pop-up. One Site B the content link shows up for half a second and then disappears, I have looked at the debugger and I am not positive but I think load.exelator.com and possibly one other site that is used to load the content is no longer being allowed to work for some reason. About a week ago now it was fine, I updated Firefox and then it stopped working. It may not even be a Firefox issue, but at the time it seemed like more than a coincidence, however I am not sure why site A is not affected. I also renewed my Bitdefender subscription recently and did an update on the same day. I would be happy to sit here and provide any information I can through Firefox to help troubleshoot. Unfortunately these ads become available at 2 a.m. CST and are no longer available to anyone really, past 7 a.m pst. Also I can still use some old links in my history to access some of the ads at 2 a.m. for Site B, so I do not believe I am blocked or anything like that. I would not receive credit nor be able to utilize any of the other services.
Modified
I apologize for that but I am not sure you can see the content without being logged into the site. If I had someone to help me troubleshoot, I would be happy to sit in front of my laptop give them the information necessary to help figure it out, but I'm not sure how to post that information without a login. Site A and B are owned by the same company and have similar and even some of the same offerings. You are allowed to have an account with both. They both offer the same paid video ad content from the same sponsor. Site A is working fine I can see the content when it's available, click the link and the video opens in a pop-up. One Site B the content link shows up for half a second and then disappears, I have looked at the debugger and I am not positive but I think load.exelator.com and possibly one other site that is used to load the content is no longer being allowed to work for some reason. About a week ago now it was fine, I updated Firefox and then it stopped working. It may not even be a Firefox issue, but at the time it seemed like more than a coincidence, however I am not sure why site A is not affected. I also renewed my Bitdefender subscription recently and did an update on the same day. I would be happy to sit here and provide any information I can through Firefox to help troubleshoot. Unfortunately these ads become available at 2 a.m. CST and are no longer available to anyone really, past 7 a.m pst. Also I can still use some old links in my history to access some of the ads at 2 a.m. for Site B, so I do not believe I am blocked or anything like that. I would not receive credit nor be able to utilize any of the other services.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
I had already done most of that except bypass the cache and run in troubleshoot mode. I've done them both now and the problem persists.
I am not sure if this helps but this is what I see in debugging mode:
This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. Sponsored-Offers This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. Sponsored-Offers Some cookies are misusing the recommended “SameSite“ attribute 21 Uncaught TypeError: b is null
<anonymous> https://seal-sanjose.bbb.org/logo/prodege-100088742.js:1
prodege-100088742.js:1:828 Cookie “_hp2_hld2404434066183961.3498098412” has been rejected for invalid domain. heap-3498098412.js:2:116591 Cookie “_hp2_hld7924643597411730.3498098412” has been rejected for invalid domain. heap-3498098412.js:2:116591 Cookie “_hp2_hld223616184567365.3498098412” has been rejected for invalid domain. heap-3498098412.js:2:116591 Cookie “_hp2_hld2374552225479866.3498098412” has been rejected for invalid domain. heap-3498098412.js:2:116591 The script from “https://bat.bing.com/p/action/4035446.js” was loaded even though its MIME type (“”) is not a valid JavaScript MIME type. Sponsored-Offers The script from “https://load.exelator.com/load/?p=104&g=700&j=j&t_cb=truex_exelate_callback” was loaded even though its MIME type (“application/json”) is not a valid JavaScript MIME type. Sponsored-Offers Cookie “_hp2_hld4915924009612223.3498098412” has been rejected for invalid domain. heap-3498098412.js:2:116591 Cookie “_hp2_hld1644710803907984.3498098412” has been rejected for invalid domain. heap-3498098412.js:2:116591 Cookie “_hp2_hld25951862759261.3498098412” has been rejected for invalid domain. heap-3498098412.js:2:116591 Cookie “SEARCH_SAMESITE” with the “SameSite” attribute value “Lax” or “Strict” was omitted because of a cross-site redirect. 771005907 Cookie “AEC” with the “SameSite” attribute value “Lax” or “Strict” was omitted because of a cross-site redirect. 771005907 Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.acsbapp.com/cache/app/en.build.json. (Reason: CORS request did not succeed). Status code: (null).
acsb: this website is not registered or its license is expired. app.js:1:426349 Cookie “wd” with the “SameSite” attribute value “Lax” or “Strict” was omitted because of a cross-site redirect. tr Use of the motion sensor is deprecated. wdp.js:22:207 Use of the orientation sensor is deprecated. wdp.js:22:207 Cookie “wd” with the “SameSite” attribute value “Lax” or “Strict” was omitted because of a cross-site redirect. tr