Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New install, works at first opening but error after closing

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Kiki

amandakeen83
amandakeen83

I have the iPhone XS Max iOS 14.4. I installed Firefox from App Store. First time opening it, works perfectly. Close the app and come back to it and it flashes the “Well this is embarrassing “ error before closing itself. I have fully deleted and reinstalled it and same issue. What is wrong?

I have the iPhone XS Max iOS 14.4. I installed Firefox from App Store. First time opening it, works perfectly. Close the app and come back to it and it flashes the “Well this is embarrassing “ error before closing itself. I have fully deleted and reinstalled it and same issue. What is wrong?

All Replies (3)

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Administrator
  • Moderator

Hi Amanda,

We have a few similar report about this kind of crash recently and it seems that most of the cases are caused by Firefox Sync. Do you use it as well?

amandakeen83
amandakeen83 صاحب السؤال

I think so, Is there or will there be a fix for this issue soon? (Edit ~~> ) So just for curious reasons I just went and reinstalled and didn’t sign into sync, went to a site and then closed out. It worked fine reopening it. Signed into sync and repeated the steps above then the issue happened. So that must be the issue.

Modified by amandakeen83

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Administrator
  • Moderator

Thanks for checking and provide the steps to reproduce, Amanda. I just file a bug report here. Hopefully, the team would be able to figure out soon.