ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF tabs keep crashing randomly

  • 6 ردود
  • 1 has this problem
  • 41 views
  • آخر ردّ كتبه FredMcD

more options

Tabs of FF keep crashing at random. This occurs on websites that I regularly visit and that usually do not crash. Restarting FF and reopening the very same website works without crashing. Usually the crashes occur only after a few tabs are open, but there is no clear pattern as to why, when, or how they occur. No websites are particularly prone, it does not occur in any pattern time-wise, and also does not seem to be linked to the number of open tabs.

This has been happening for a while now, i.e., even across different FF versions.

I am using up-to-date FF on the most recent version on Win10 on an otherwise perfectly fine working computer (Intel Hades Canyon NUC) with plenty of resources.

All Replies (6)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Thanks for your reply.

I had to submit the reports first, so the date listed is now the same for all (i.e., the date of submission). So I don't know in which order the crashes that these reports refer to happened. Anyways, here are some:

bp-e24e7072-8e76-4b21-b90b-cd2b00201215 bp-f98beff7-f551-493b-8c01-8c6bd0201215 bp-fd2eddb0-ad71-4ffc-ab76-522640201215 bp-0f607561-496d-4726-8ef8-e3ecd0201215 bp-396dcfe4-fd3f-4d00-8c87-9f69f0201215 bp-2ba94744-82e3-4a37-b0de-3afaa0201215 bp-df41aad9-4739-441d-ba40-266fe0201215 bp-3ec3c03a-3992-454c-8320-98cec0201215 bp-551dcc0f-9bad-484f-ad10-917e10201215 bp-92730220-6f6e-4d84-b8bb-12ced0201215

more options

Tue, 15 Dec 2020 17:04:20 GMT bp-e24e7072-8e76-4b21-b90b-cd2b00201215 Signature: atidxx64.dll | RtlpQueryInformationActivationContextBasicInformation | RtlQueryInformationActivationContext | RtlpFindEntry

Uptime 955 seconds (15 minutes and 55 seconds)

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

atidxx64.dll = Advanced Micro ++++++++++++++++++++++++++++++++ Tue, 15 Dec 2020 16:46:39 GMT bp-f98beff7-f551-493b-8c01-8c6bd0201215 Tue, 15 Dec 2020 16:46:33 GMT bp-fd2eddb0-ad71-4ffc-ab76-522640201215 Tue, 15 Dec 2020 14:58:38 GMT bp-0f607561-496d-4726-8ef8-e3ecd0201215

Signature: atidxx64.dll | RtlpQueryInformationActivationContextBasicInformation | RtlQueryInformationActivationContext | RtlpFindEntry

Uptime 6 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

atidxx64.dll = Advanced Micro

more options

Make sure all software is up to date.

more options

Thanks, Fred. My understanding is that this stems likely from some kind of graphics issue?

My software, i.e., OS, FF, and including all drivers is on their respective most recent versions. Of note, my computer uses a relatively unusual combination of an Intel CPU with AMD integrated graphics in an SoC.

However, I do not have any other crash issues or graphical issues in any other program (including other browsers such as Edge and Chrome).

more options

That I cannot say.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}